Initially, I was impressed because I received the room-upgrade I requested for my 2 colleagues; however, it was downhill from there. This was not a business trip, but a leisure trip with colleagues ** (see the Note below for to know more on the upgrade request story).
1) Suite is spacious
2) Beds are comfortable (3 single beds as requested)
3) Breakfast was nice/ food tasted fresh (except for the French fries on the last morning)
1) Bathroom was below standard for a 3* Suite
-- The WC seat was small and lop-sided
-- The showerhead kept falling off so we had to hold the showerhead in one hand in order to shower, which caused the floor to get wet
--Towel rail kept falling off
2) "Lost and Found" facility was disappointing (summary below):
-- After checking out at 9:30am, we came back to the hotel 6 hours later to retrieve a toiletries-pouch which we suddenly remembered had been left behind in the suite. The hotel staff returned the pouch, but the small shampoo, conditioner and shower gel which we brought from Dubai was missing from the pouch (hotel staff said they "threw it out, sorry").
Bonus point: The room was not carpeted properly - it was uneven/ lumpy in some places - so that was weird, but bearable.
**Note: This hotel was recommended to me via a tour package I purchased at Dubai - and since my tour agent was taking too long to response, I requested another customer service agency if I could get an upgrade from the Standard Triple Room to a Suite because I was on a "company vacation" with 2 colleagues (1 manager).
Another bonus point: There was an internal disagreement between the hotel and my customer service agency, and the hotel dealt with me and my colleagues quite unprofessionally about it.
- Official Description (provided by the hotel):
- The hotel has 70 rooms with exquisite design, large windows and modern furniture. Everything here has been foreseen for our guest’s comfort and enjoyment. ... more less
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