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Reviewed 19 August 2018 via mobile

You can reach the beach by crossing just a road! A wonderful sunrise view if you book the senior deluxe sea view room type - though the window is a bit dirty! For location, it is a bit far from city centre, needing 20+ mins walking so you will definitely need taxi!

One thing to point out is the poor hospitality skill - very disappointed by the hotel reception because they are not willing to solve the guests' problems. They shown their annoyance to guests instead. I booked 4 nights few rooms with them and upon arrival, I was trying to ask if they can move the extra bed from one room to another, and the receptionist answered NO immediately without giving me an explanation. I asked for a clarification and realised it's because they have only 1 housekeeper available in the afternoon. Then I asked if they could help to do so on the 2nd day morning if we really need this, the receptionist answered me "up to you"!!! A very negative first impression I have to say.

There were also some incidents happened during my stay and all reflected that the hotel receptionists didn't provide good hospitality to their guests - hopefully they could review and improve, or it will just push their customers away!!

Date of stay: August 2018
Trip type: Travelled with family
Thank ChristyWong86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2018

Was here with my boyfriend for a short vacation. The hotel was great, very close to the beach (walking distance). I upgraded to a high floor suite room with great view to the ocean. Will definitely come back.

Room tip: Deluxe front seaview
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ariel_tn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thương V, Người quản lý at Melissa Hotel Nha Trang, responded to this reviewResponded 6 February 2018

Dear Ms Ariel!
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Nha Trang !

Ms Viên Thương Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018
Google Translation

Room tip: 海景房環境我十分滿意,可以透過坐地玻璃直接看到整個芽莊海灘和珍珠島 早晨起床陽光就直接到裡面,讓你感覺超級寫意的 這間酒店隔一條大馬路就到海灘大概再走10-15分鐘就到海邊 。但一定要注意馬路車輛!
Date of stay: October 2018
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile
Google Translation

Date of stay: August 2018
Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHẠM S, Giám đốc bán hàng at Melissa Hotel Nha Trang, responded to this reviewResponded 16 August 2018

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Reviewed 3 January 2018
Google Translation

Room tip: bạn nên chọn phòng senior deluxe sea view
Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thương V, other at Melissa Hotel Nha Trang, responded to this reviewResponded 28 January 2018
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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