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Reviewed 3 weeks ago via mobile

Des Arts is a top quality hotel in the prime area of Saigon Ho Chi Minh - in easy walking distance (if you can manage the traffic) of major tourist attractions.

The staff throughout were excellent - from arrival (we asked them to collect us from the airport - very efficient in all respects), through check in & out and all points within.

At hotels of this standard one should expect the quality of rooms, public areas, meals etc to be top class and all were (accepting that space is at a premium in this part of the city).

What makes them worth the visit and (hopefully returning) is the service and that’s down to the people. Des Arts got it right! Staff were always helpful and professional, but also had that human touch which can go missing in big brand hotels. We found the staff friendly, approachable and quite fun.

Thanks

Stayed: November 2018, travelled as a couple
Thank N2411UZdavids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGallerySG-Manager, Director of Rooms at Hotel des Arts Saigon Mgallery, responded to this reviewResponded 2 weeks ago

Dear N2411UZdavids,

Thank you very much for your excellent review.
We take great pride in both our facilities and our team which delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to learn that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve.
I will certainly pass on your comments to the team and I thank you once again for choosing us. We look forward to welcome you back very soon.

With Kind Regards,
Julia Annawald
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This hotel is in the middle of the bustling city with easy access to restaurants and cafes. Our room had a beautiful and spacious bathroom; however, it was a single step up from the room so make sure to ask for a handicap room if needed. The roof had a wonderful lounge area with pool and an amazing view of the city. This was a great place to relax and enjoy. There is also a glass sidewalk from the top of the hotel to the restaurant on top of the building next door. Staff was very, very helpful with anything and everything we needed.

Room Tip: We had a corner room which was very spacious and quiet. The higher the floor, the better the view.
  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Gayle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGallerySG-Manager, Director of Rooms at Hotel des Arts Saigon Mgallery, responded to this reviewResponded 2 weeks ago

Dear Gayle V,

We are really delighted to learn that you had a memorable experience during your stay at Hôtel des Arts Saigon recently and highly appreciate your kind compliments to our rooms and outlets.
We trust your next say will be as pleasant as the previous one and we will look forward to welcome you back.

With Kind Regards,
Julia Annawald
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

An absolutely wonderful hotel!
Staff and service a 10
We stayed on a concierge floor, and the additional amenities were lovely 10
The breakfast buffet was “out of this world “ 10+
Rooms were not large, but beautiful, and the rooftop bar was so great!
The food was also excellent!
A special “shout out” to NHUT a bell captain. Everyone knew us by name, and really made us feel welcome!

Room Tip: Concierge floor
  • Stayed: November 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Go475060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGallerySG-Manager, Director of Rooms at Hotel des Arts Saigon Mgallery, responded to this reviewResponded 2 weeks ago

Dear Go475060,

Thank you very much for taking the time to share your excellent feedback with us.
I am very pleased to read that our Sky Lounge team delivered outstanding service and made a difference to your most recent stay. I will ensure to share your praise with the team, this will certainly encourage them. We also appreciate your comments about the breakfast, our rooms and the roof top bar.
A special thank you for sharing the service provided by Mr. Nhut, he was very happy to read your comment and we have already shared the feedback with the rest of the team as well.

We are looking forward to serving you again in the future and kind regards,
Julia Annawald
Director of Rooms

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Reviewed 4 weeks ago

All the positives...great location, fantastic executive lounge with really attentive and lovely staff, very comfortable rooms and outstanding breakfast. Lovely views from rooftop bar and pool.

Negatives..roof top bar staff are rude and on one night simply didn't serve us at all. We left and went for the free drinks in the executive lounge. It is very up market and we were obviously not welcome - we were dusty after visiting the tunnels and had trainers on but had to dash there to see the sun set. Its big city hotel and not the friendliest but I guess that is typical of many.

Room Tip: Worth the extra for an Executive suite as the views and service in the lounge are excellent.
  • Stayed: November 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank CarlyHeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGallerySG-Manager, Director of Rooms at Hotel des Arts Saigon Mgallery, responded to this reviewResponded 2 weeks ago

Dear CarlyHeps,

Thank you very much for your compliments about your most recent stay at Hôtel des Arts Saigon.
It is a pleasant surprise to read such positive feedback about our staff, the rooms and the breakfast.
However, we were utmost concerned and equally surprised about your experience at our rooftop bar and would like to apologize for not having been able to meet your expectations during your visit. We always strive to provide the most memorable experience to our guests and we were sorry to read that on this occasion, we failed to do so.

We hope to be able to welcome you back again in the near future and are looking forward to provide you with a truly memorable stay.

With Kind Regards,
Julia Annawald
Director of Rooms

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Reviewed 4 weeks ago

We only stayed two nights but it was such a great experience. The bed was so comfortable! The roof top bar and swimming pool has an amazing view of Saigon. Hopefully we will be returning here very soon.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank nsteve257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGallerySG-Manager, Manager at Hotel des Arts Saigon Mgallery, responded to this reviewResponded 3 weeks ago

Dear Departure23723181568,

Thank you for choosing to stay at Hotel des Arts Saigon. We truly appreciate you taking your time to write us this review and your feedback is most valuable. We are happy to learn that you had a good sleep on our comfortable bed and that you enjoyed your time at the Roof Top Bar and pool.
We hope you will come back soon for another memorable experience with us.

With my kind regards,
Kristina Strods
Guest Experience cum Rooms Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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