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“Horrible service ”
Review of Sanfulou

Sanfulou
Ranked #651 of 4,444 Restaurants in Ho Chi Minh City
Restaurant details
Reviewed 5 weeks ago via mobile

This is a review for San Fu Lou in district 7 (Crescent Mall) but couldn’t find that location here.

We have been to SFL in D1 a few times and enjoy it. On this occasion we fully expected the usual high standards.

The food was to the usual good standards, however it is the shockingly bad service we experienced that had our group of 5 flabbergasted. Firstly upon arrival we were greeted and then another group arrived right behind us, pushed past us and interrupted our greeter and then proceeded to be seated before us. Ok, nothing too unusual as this is not a rare occurrence in Vietnam but still not a good start. It seemed trying to seat 5 of us was a bit complicated, firstly seating us with the 5th seat backing into a high traffic area right beside a wash up area. We could see this would not work to well so asked to be relocated to which we were put in the furtherest corner of the restaurant and around a corner. I was thinking hmmm... not exactly a noticeable area of the restaurant and was hopeful that even though it was the most distant table surely the wait staff would still be attentive.

Yup, you guessed it, throughout the evening it was a struggle to get attention. The service was sooooo slow even though the restaurant was not full. The service was dismissive and a very obvious ‘I don’t care’ kind of attitude. Our final dish was taking so long to arrive we asked for it to be cancelled as we decide we would leave and go elsewhere. Even after asking for this dish to be cancelled, 5 minutes later they served it up. I explained we had cancelled this dish and now wanted to pay. The response was ‘we already made it so you have to eat it’. After a discussion of me educating the wait staff on customer service and following the customers request the dish was taken away begrudgingly and finally the bill arrived. Yup you guessed it the unwanted dish was on the bill plus an additional drink added to the bill. After further discussions finally the correct bill arrived, we paid, we left, all with a vow of never to return.

Date of visit: November 2018
Thank Allblackcapfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 35 reviews

Reviewed 20 July 2018 via mobile

As we had a meeting in the building we stop by for lunch. Nice menu, cozy place. Very full. Service was good and food was nice. It is quite casual place to go.

Date of visit: July 2018
Thank J6383JGmarcop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

Great Chinese food very authentic. Staff were friendly even at 1am. Thank you to the staff and chefs for great chinese feed late at night.

Date of visit: July 2018
Thank pacowvietnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2018

We went out for a late grub after few drinks. Great to find a place opened for dinner at around midnight. food was sligltly dissapointing. too much MSG (expected from chinese cuisine) pork was dry and overcooked, tasted like it was microwaved after a couple of days in the fridge. Noodle was good. Dim sum also ok but pricey.

Date of visit: December 2017
    • Value
    • Service
    • Food
Thank travelpitt1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2018 via mobile

The restaurant impressed at the entrance. Open food stations, hanging meats, steam stations, blasting baskets filled with hot noodles. The food didn't live up to the atmosphere, in my experience. Steamed veggies were flat and flavorless. A few of the dim sum selections tasted as if they had been frozen prior to the steam bath. The service was attentive and quick. May go back to try something other than the dim sum.

Date of visit: April 2018
Thank sunraygrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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