This is a review for San Fu Lou in district 7 (Crescent Mall) but couldn’t find that location here.
We have been to SFL in D1 a few times and enjoy it. On this occasion we fully expected the usual high standards.
The food was to the usual good standards, however it is the shockingly bad service we experienced that had our group of 5 flabbergasted. Firstly upon arrival we were greeted and then another group arrived right behind us, pushed past us and interrupted our greeter and then proceeded to be seated before us. Ok, nothing too unusual as this is not a rare occurrence in Vietnam but still not a good start. It seemed trying to seat 5 of us was a bit complicated, firstly seating us with the 5th seat backing into a high traffic area right beside a wash up area. We could see this would not work to well so asked to be relocated to which we were put in the furtherest corner of the restaurant and around a corner. I was thinking hmmm... not exactly a noticeable area of the restaurant and was hopeful that even though it was the most distant table surely the wait staff would still be attentive.
Yup, you guessed it, throughout the evening it was a struggle to get attention. The service was sooooo slow even though the restaurant was not full. The service was dismissive and a very obvious ‘I don’t care’ kind of attitude. Our final dish was taking so long to arrive we asked for it to be cancelled as we decide we would leave and go elsewhere. Even after asking for this dish to be cancelled, 5 minutes later they served it up. I explained we had cancelled this dish and now wanted to pay. The response was ‘we already made it so you have to eat it’. After a discussion of me educating the wait staff on customer service and following the customers request the dish was taken away begrudgingly and finally the bill arrived. Yup you guessed it the unwanted dish was on the bill plus an additional drink added to the bill. After further discussions finally the correct bill arrived, we paid, we left, all with a vow of never to return.
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