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Reviewed 10 August 2017 via mobile

We loved our stay at Sakyo - the room was really nice, the staff were WONDERFUL - always very happy to help and offer recommendations/organize tours etc. They remembered our names and helped us learn Vietnamese phrases (no mean feat!!).

Stayed: July 2017, travelled as a couple
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager S, General Manager at Silverland Sakyo Hotel & Spa, responded to this reviewResponded 14 August 2017

Dear Michael H,

Thank you very much for your review about Silverland Sakyo Hotel & Spa.

It's our goal to make your experience as enjoyable and memorable as possible so your comment will be serving as huge motivation to our team to continuing deliver the best hospitality. We're extremely happy that you enjoyed the room especially the outstanding and personalized service of the receptionist and concierge team. I will definately share this and recognize the team as your valuable compliment.

Please feel free to contact us if any travel plan brings you back to Saigon so we can be at your service.

Yours sincerely,
Nha Duong (Amy)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

I stayed here for 3 nights, and Im sure it deserves to be a 5 star hotel. The hotel is very clean, and nicely designed in Japanese motif. Although I wondered why the bathtub was installed away from the shower room, I liked the entire atmosphere of the room such as the lights, the floor and the bed. I also liked the breakfast with mixed variety of Vietnamese, Japanese, and western food. Their "afternoon tea" service was beyond my expectation and one portion for each person was more than enough. All the staff were friendly and gentle. One thing that didn't really please me was the KL spa at this hotel although it was offered 50% off. The massage was 90 mins (30 for foot and 60 for body with aroma oil). The lady was not skilled enough and she even skipped doing my right leg, and the facial massage was not even 10 mins. However it might depend on the staff you get to have to do the massage since my friend had no complaint about it and this spa is just an option when staying here, so you can choose other spas anywhere in the city.

I would strongly recommend this hotel when you visit ho chi min :)!

Stayed: August 2017, travelled with friends
Thank kanonu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager S, Tổng giám đốc at Silverland Sakyo Hotel & Spa, responded to this reviewResponded 11 August 2017

Dear kanon u,

Thank you for your review about the Silverland Sakyo Hotel & Spa.

We're extremely happy to learn about your WOW experience during your recent visit at our hotel. We love every single words of your compliment about the room, dining, facilities and especially the wonderful service. Please be rest assured your comment in regards to the spa service will be recorded and shared to our Spa Manager to review and ensure the best service offering for future guests.

Thanks again for your precious time to share your comment and concern, we look forward to welcome you back for the next perfect stay.

Best Regards,
Nha Duong (Amy)
General Manager

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Reviewed 7 August 2017

Spacious bedroom with very comfortable bed, we got our room upgraded. There are two jacuzzis, hot and cold, open until 11pm. All the staff members were very helpful and friendly. Thank you Sakyo hotel, we had a great time.

Stayed: August 2017, travelled with friends
Review collected in partnership with this hotel
Thank nilasaric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager S, Tổng giám đốc at Silverland Sakyo Hotel & Spa, responded to this reviewResponded 8 August 2017

Dear nilasaric,

Thank you very much for your review about the Silverland Sakyo Hotel & Spa.

We very much appreciate the precious time to share your wonderful experience at our hotel during last visit. It's our goal to provide the service as memorable and remarkable as possible so the feedback from our valued guests, like you, will be our greatest pride and motivation.

Thanks again for your support to Silverland Sakyo Hotel & Spa. Please contact us when any travel plan brings you back to Ho Chi Minh City so we can be at your service.

Yours truly,
Nha Duong (Amy)
General Manager

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Reviewed 3 August 2017

What a fantastic little hotel in the Japanese Area of HCMC. The staff is extremely friendly and attentive. Your coffee cup and tea will be filled before you ask, and most importantly, they go out of their way to accommodate your requests. The afternoon tea was a nice touch, and they even went out to buy a cake for my friend's birthday.

Stayed: July 2017, travelled as a couple
Review collected in partnership with this hotel
Thank contrarios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager S, General Manager at Silverland Sakyo Hotel & Spa, responded to this reviewResponded 6 August 2017

Dear contrarios,

Thank you very much for your review about the Silverland Sakyo Hotel & Spa.

We're extremely happy to read through your excellent comment about the recent stay with us. Our greatest satisfaction and pride is that our valued guests, like you, are so delighted with the personalized and caring service from our passionate colleagues.

Once again, I would like to thank you and send you and your friends the best regards from all the staff and management at Silverland Sakyo Hotel and Spa. We love to welcome you back to your home in Saigon in the future.

Yours sincerely,
Nha Duong (Amy)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

Greatest hospitality:
The staff is really polite, friendly and helpful, giving us the greatest hospitality we ever had, not only the front desk staff and manager, but even the cleaning ladies and bell boys.

We had a birthday celebration during our stay and the staff have gifted us a cake and a card!

Beautiful jacuzzi:
The rooftop jacuzzi is small but it is still fascinating.

Breakfast Buffet:
The buffet overall is nice. It has quite a lot of choices and we particularly like its choices of drinks and handmade yogurt and Pho! Yet the sushi is disappointing as we expected some high quality japanese food in a Japanese style hotel.

Free tea:
We love it! The tea set is great!

Facilities needed to be improved:
The bathtub in our room is not evenly placed on the ground so the water cannot drain away easily.

The sources of light are all from the ceiling, so it is hard for me to look at the mirror when my face is full of shadow.

But overall the hotel gives us a great experience and we will definitely recommend to everyone we know!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank dedebbiek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager S, Tổng giám đốc at Silverland Sakyo Hotel & Spa, responded to this reviewResponded 4 August 2017

Dear dedebbiek,

Thank you very much for your review about the Silverland Sakyo Hotel & Spa.

It's such a great pleasure to know about your wonderful stay at our hotel during your last visit in Saigon. We're extremely proud to provide the superior service achieved your satisfaction and much appreciate your recommendation at highest level. Please be ensure your constructive feedback have been recorded and shared to our management team especially the Housekeeping Manager and Executive Chef.

Once again, thank you very much for your support to Silverland Sakyo Hotel & Spa and Silverland brand. We love to welcome you back to beautiful Saigon at soonest time.

Yours truly,
Nha Duong (Amy)
General Manager

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