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All reviews signature lounge opera house rooftop bar vietnam war pillow menu excellent location breakfast buffet within walking distance luxury hotel fantastic hotel central location park hyatt an upgrade the heart of the city ben thanh market saigon floor
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Reviewed 23 January 2018

Stayed 4 nights at the Caravelle in January 18. Convenient location and good service are a few of the plusses. The breakfast is very good with a decent selection of european and Asia. Banh Mi are exceptional.
Rooftop bar is a plus...

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank Kyle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, other at Caravelle Saigon, responded to this reviewResponded 28 January 2018

Dear crakyl,

Thank you for your positive review on our central location and attentive service following your recent stay with us. We very much appreciate your compliments for our sumptuous breakfast with mention to our signature “Banh Mi”. I trust you had an enjoyable time at our iconic Saigon Saigon Rooftop Bar – One of the best entertainment venues in Saigon.

Wishing you continued safe travels and look forward to welcoming you back soon.

From the Heart of Saigon,

Morgan Ulaganathan
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

A fine old hotel with lots of history. Fully updated with all of the modern conveniences and retaining the heritage features.
The rooftop bar has the best views out over Saigon, nice an airy on a sultry day and serving up beautiful cocktails and local craft beer the old school way.

Stayed: October 2017
Thank Lawrence T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, other at Caravelle Saigon, responded to this reviewResponded 28 January 2018

Dear Lawrence T,

Thank you for your positive feedback following your recent stay with us. The Caravelle has served guests for the last 58 years and we very much appreciate your recognition for the efforts our team went through in maintaining our truly authentic hospitality. I trust you had an enjoyable time with us at our iconic Saigon Saigon Rooftop Bar – One of the best entertainment venues in Saigon.

Wishing you continued safe travels and look forward to welcoming you back soon.

From the Heart of Saigon,

Morgan Ulaganathan
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018

Swish foyer.Incredibly good service. Staff,stylish & immaculately attired. Wonderful view of Lam Son Square from our suite.Scrumptious breakfasts.Great tapas and entertainment.Intriguing history of hotel and sky roof bar. Easy access to main tourist attractions. Loved it.

Stayed: October 2017
1  Thank 741Jos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, other at Caravelle Saigon, responded to this reviewResponded 28 January 2018

Dear 741Jos,

Thank you for your kind recognition for a wide variety of our positive aspects including our prime location, sumptuous breakfast and attentive service following your recent stay with us. We are glad to hear you appreciated the hotel’s history and were pleased with our iconic Saigon Saigon Rooftop Bar. Your endorsement is not only a pleasure to receive, but also further motivates the whole team to keep providing excellent service.

Wishing you continued safe travels and look forward to welcoming you back soon.

From the Heart of Saigon,

Morgan Ulaganathan
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018

Perfect location close to restaurants and shopping. International atmosphere. Good size rooms. Best hotel bed I've experienced in years. Amazing breakfast selection. Good size fitness room with the usually sought for equipment. And the best part - extremely friendly and service minded personnel. Excellent performed!

  • Stayed: January 2018, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Flo-rider2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, other at Caravelle Saigon, responded to this reviewResponded 28 January 2018

Dear Flo-rider2015,

Thank you for your kind comments on our central location, along with our comfortable room and sumptuous breakfast following your recent stay with us. Your endorsement for our truly authentic hospitality is not only a pleasure to receive, but also further motivates the whole team to keep providing excellent service.

Wishing you continued safe travels and look forward to welcoming you back soon.

From the Heart of Saigon,

Morgan Ulaganathan
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018 via mobile

The hotel is well located, right next to the Opera in District 1. It is in the centre of the shopping area, and a 8-10 minute walk to the Ben Thanh markets.
The rooftop bar on level 9 has amazing views, especially impressive at sunset.
The food for room service is very good. The menu has a great mix of Vietnamese and Western style food. And it always arrived faster than we were quoted over the phone.
The staff were very friendly, and one lady in particular (Khamh/Tiny) went out of her way to exceed our expectations. My husband got really sick from food poisoning the day we arrived (NOT from the Caravelle) and he was bed and bathroom ridden for days. Tiny was so empathetic and gave us information for a 24hr medical centre, sent up ginger tea to the room, and checked in with us every few hours. It really was a lovely touch.
Another big positive was the Spa within the hotel. The staff were extremely professional, and it was super clean and modern. You get access to the sauna, massive spa, and showers etc. And the massage room and massage itself was so relaxing.. probably the best we had in Vietnam.
In saying that, unfortunately we couldn't give the hotel 5 stars as the room is a bit outdated, and the carpet seemed quite dirty. Our room also smelt very damp when we walked in like it hadnt been aired for a long time. We assumed this was because the aircon is constantly on, and the windows didn't open.
And the other thing that let us down a little was the private tour to the Cu Chi tunnels. The concierge team organised it for us and that was fine, however the tour guide had poor English and basically pointed to things when we were there. The tour guide was completely lovely, but didn't/couldnt give us much insight beyond naming the points of interest around the site. This is kind of unacceptable when you pay upwards of $260AUD for a 4 hour tour (including 3 hrs worth of travel time). I feel we would have gotten more value for money on a shared tour for half the price.
Overall, there were more positives than negatives.

Stayed: January 2018, travelled as a couple
Thank ElietAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, other at Caravelle Saigon, responded to this reviewResponded 28 January 2018

Dear ElietAnne,

Thank you for taking the time to pass on such a detailed review on your service’s experiences following your recent stay with us. I was happy to hear our team went the extra mile to ensure your husband’s unfortunate health incident was taken care as comfortable as possible. We very much appreciate your kind comments on our central location, along with our culinary offerings and iconic Saigon Saigon Rooftop Bar. I trust you had a pleasant time with our professional and friendly colleagues at our Kara Spa. It is also with great pleasure to share with you that we will be commencing a comprehensive room’s refurbishment project later this year, which will add a new flair into our iconic hotel, something to look forward on your next visit. I would like to extend my sincere apologies for the unexpected experiences you encountered with our Cu Chi tunnel tour. Please be rest assured that your constructive comments have been well noted by our Concierge team to work with the service’s provider and further enhance our service’s delivery. Your endorsement for our attentive service is not only a pleasure to receive, but also further motivates the whole team to keep providing outstanding service.

Wishing you continued safe travels and look forward to welcoming you back soon.

From the Heart of Saigon,

Morgan Ulaganathan
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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