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Reviewed 9 September 2017 via mobile

The lobby and common spaces are great and new. Everything seemed clean.

Rooms are dated and tired looking. Bathroom sink has dents in them, shower curtain is slightly yellow and the room generally smells damp.

Staff was mostly friendly and nice. One incident though which was off putting was when I asked the front desk for help to contact the spa that I'd be late, I had one person tell me that wasn't their responsibility...

Breakfast buffet had a lovely spread of Vietnamese, western and Japanese food.

Stayed: September 2017, travelled as a couple
Thank Noodlesnoodles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 11 September 2017

Dear Noodlesnoodles,
Thank you for your constructive comments following your recent stay with us. I was glad to hear you appreciated our friendly and helpful colleagues and enjoyed our sumptuous breakfast. I would like to extend my sincere apologies for the inappropriate attitude of our colleague at reception, as this is not the type of service we expect our guests to receive at the Caravelle.. Please be rest assured that the issue has been well noted by our Director of Rooms to address with his team. It is also with great pleasure to share with you that we will be commencing a comprehensive room’s renovation project earlier next year, which will include new room’s interior design and new facilities, something to look forward on your next visit.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

It is in the heart of the tourist spot, business district, shopping centers, cultural landmarks and restaurants.

Just beside the Opera House and near the famous Saigon River. Transportation is easy and taxi is always available anytime of the day.

The only General Manager that is truly involved in the marketing, ads, promotion of the staff, hotel and other good places in HCMC.
Who "walk the talk". He has a weekly morning run with his staff and guests. He also has a Pho day to visit where the best place to eat Pho. Though, I do not have the opportunity to join. He is also one of the models of the hotel.

Staffs are kind, attentive, helpful and cheerful which is essential in hotel business. That makes me want to come back and visit HCMC. Checking in and out are efficient too.

Food is excellent and guests have many items to choose from. Tasted the delicious duck sausage which I think can be found only in this hotel. Great pastries. Croissant tasted so good that it is crispy on the outside and chewy in the inside. Pho/noodle soup is delicious too. They have food variations everyday so that you will be excited what is new. They have attentive staffs and Hieu was also cheerful and helpful.

Concierge also took care of our luggage and helped us booked to a tour.

Room is very clean, spacious with quality toiletries and nice view. Great architectural design of the building with fast elevators. They have an excellent gym with a very good equipment comparable to world class gym with superb view of the pool though I didn't have time to work out due to busy schedule.

Internet is fast and easy too in my room and other places of the hotel.

They also host great events for the guests and also have great singers.

OVERALL : GREAT EXPERIENCE! WOULD LOVE TO COMEBACK!

Stayed: September 2017, travelled on business
2  Thank junelloso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 11 September 2017

Dear junelloso,
Thank you for taking the time to pass on your detailed review and recognize a wide variety of positive aspects following your recent stay with us. I was glad to hear you appreciated the new experiences we bring to our guests including the morning run and Pho tour. Your endorsement on our central location, attentive service, comfortable room, culinary offerings, Fitness center…is not only a pleasure to receive, but also further motivates the whole team to keep providing excellent service. Please be rest assured that your experience has been shared with all of our associates and management here who are always elated when they hear such responses.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

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Reviewed 9 September 2017

We ended our trip to Vietnam with four nights at the Caravelle. We had an Opera tower room with sweeping views of the City. The rooms are modern and clean. WiFi is free and excellent. Breakfast was included in our rate and it they had many types of cuisine of high quality. Service was top notch and the location was perfect. Longest walk was about 15-20 minutes to Ben Thanh market and taxis are always available for further journeys.

Room Tip: Saigon is a noisy city - better to be on a higher floor
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 11 September 2017

Dear Alan I,
Thank you for your kind comments following your recent stay with us. I was glad to hear you enjoyed our authentic service, comfortable room, sumptuous breakfast and were pleased with our central location, which is close to many of Saigon’s key landmarks.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

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Reviewed 7 September 2017

We stayed here while APEC conference was in progress and although the hotel was busy with heightened security in place the service was excellent. Lovely pool and roof top bar. We had view of the Opera House. Caravelle is in central Saigon close to excellent shopping malls and restaurants.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank _daveandsuewalders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 11 September 2017

Dear daveandsuewalders,
Thank you for your kind comments following your recent stay with us. I was happy to hear you enjoyed our authentic service, swimming pool, Saigon Saigon Bar and were pleased with our central location, which is close to many of shopping and dining venues.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

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Reviewed 7 September 2017 via mobile

Thankyou to the incredible staff at Caravelle Ho Chi Minh City for starting our Vietnamese holiday with 5 star style. Excellent service all around.Great advice from concierge regarding the local streets,restaurants,cultural experiences etc. Attentive,helpful and friendly wait staff,hotel services staff, pool staff,spa staff and awesome cocktails in Saigon Saigon bar. Upmarket and a more expensive stay but well worth it.

Stayed: September 2017, travelled with friends
1  Thank leannen682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 11 September 2017

Dear leannen682,
Thank you for your kind comments following your recent stay with us. I was happy to hear our team went the extra miles to make your trip memorable. Your endorsement on our attentive, passionate colleagues has been shared with all our associates and management here who are always elated when they hear such responses.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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