Sorry I couldnt find the restaurant name in Restaurant review section so please allow me to put my experience here. And thanks a lot.
Thought dining at New World Hotel could never go wrong as many people i know have recommended it but our peking roasted duck on 23 jan evening was a total disaster.
Im gonna just list what made it a disaster. Will try to make it short but can be hard!
4 of us went in at 9pm, were greeted by a tiring looking waitress with not a hello but "we close at 10 and last order is...". "its cool we know what we want already crispy roasted duck with pancakes. We'll eat then we leave"
waitress stated we had no choice but oily crispy skin for the pancakes and all the meat of the duck would be used to make ONE other dish that we can decide while she aggressively doing the table setting.
when asked what dish could we have with the meat she just walked away and came back with one menu and said: "Its all in there" and walked away again. Then quickly came back with a whole brown roasted duck which looked really good. The sauce came in different shaped bowls which was confusing but not a big deal. Veggie was green thanks lord!
had to BEG her to let us have meat in the legs for pancakes and the rest of the meat for stir fried noodle. The meat was not cooked at all as only the skin was roasted so she took it to kitchen.
decided we would wait for the meat after having one roll with pancake and duck skin. Ages later waitress came back with a plate of two duck legs chopped into small pieces with bones in it! Meat looked dried and tasted as if it was cooked in a microwave. Two minutes and ping! it is cooked. Of course it was chewy.
Ask for sharp knives waitress came back with 3 knives - there was 4 of us!?!?
asked if the jap restaurant (next door) would serve sake here - answer was like dont know you go ask yourself and then maybe they dont we are different restaurants
noodle came dried and salty, meat was over cooked, poor displayed
waitress didnt pour beer in glass properly my friends had white mustache - we laughed at it though. Later on she had half the beer on the table and the carpet as she over poured it.
asked the waitress for more cucumber she said yes and walked away - ages later we asked a guy in suit (maybe manager?) walked by for cucumber again he shrugged his shoulder: "there was no cucumber left". he added "it happened quite a while earlier, not just now so how could you have cucumber now?". Jaw-dropped we said "nobody told us that", then the guy went "its late now I hope you understand"
the only "Im sorry" we had was when half the expensive imported beer went on the table and the floor carpet instead of going into the glass
paid the bill which included 5% service charge. left not one single note of change or tip
and felt never want to come back
I love duck and had been craving for it but it was just a day of bad luck I guess? I hope everybody else experience as less as possible such unpleased moments
- Official Description (provided by the hotel):
- Ideally located within the vibrant business hub of District 1, with easy access to the famous Ben Thanh market and many landmarks, museums and cultural centers of Ho Chi Minh City, New World Saigon Hotel provides 533 spacious guestrooms and suites offering the perfect ambiance for both concentrated work and undisturbed relaxation. Just seven kilometers from Tan Son Nhat International Airport and steps away from the bus station, the hotel is located directly in the city center opposite the lush 23 September Park. The hotel's private limousine service offers a comfortable connection to the airport and all major attractions as well as the Saigon Exhibition and Convention Center (SECC). All guestrooms are equipped with broadband Internet access and plush bedding. If hotel guests wish an extra level of comfort and privacy they may choose the exclusive range of Residence Club Floor accommodation which includes complimentary buffet breakfast, afternoon tea, evening cocktails and hors d' oeuvres at the private Residence Club Lounge. Among the hotel's most distinctive restaurants is Dynasty which serves exquisitely prepared Chinese cuisine that is regarded as one of the finest in Ho Chi Minh City. Parkview and Saigon Bakery offer a relaxing view over the 23 September Park serving delicious lunch and dinner buffets including fresh seafood, international and Asian favorites or freshly brewed coffee and a great selection of home-made pastries. The Lounge features classic and modern cocktails with a wide range of wines and live music, while hotel guests will find Splash a relaxing oasis to unwind the day at the outdoor pool with fresh juices and exotic cocktails. If guests would like to escape the hustle and bustle of Ho Chi Minh City, they can visit The Spa on the second floor offering an extensive spa menu for both men and women integrating Swedish massage techniques and the healing therapeutic effect of aromatic essential oils with contemporary spa treatments. All spa services provide an effective treatment each tailored to the individual guest's needs.Since its opening, New World Saigon Hotel has been one of the premier meeting and event venues in Ho Chi Minh City. A highly experienced and supportive event team, excellent catering and first class facilities for every kind of social or business event make this hotel a popular choice for functions, exhibitions, product launches or conferences.The hotel offers three pillar-free ballrooms accommodating up to 486 people. All ballrooms are equipped with the latest audio-visual and presentation aids and can be divided into several smaller function or breakout rooms. In addition, four smaller meeting rooms are available for private workshops or meetings. ... more less
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