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“utterly terrible food & service at hotel chinese restaurant”

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New World Saigon Hotel
Ranked #52 of 466 Hotels in Ho Chi Minh City
Reviewed 28 January 2012

Sorry I couldnt find the restaurant name in Restaurant review section so please allow me to put my experience here. And thanks a lot.

Thought dining at New World Hotel could never go wrong as many people i know have recommended it but our peking roasted duck on 23 jan evening was a total disaster.

Im gonna just list what made it a disaster. Will try to make it short but can be hard!

4 of us went in at 9pm, were greeted by a tiring looking waitress with not a hello but "we close at 10 and last order is...". "its cool we know what we want already crispy roasted duck with pancakes. We'll eat then we leave"

waitress stated we had no choice but oily crispy skin for the pancakes and all the meat of the duck would be used to make ONE other dish that we can decide while she aggressively doing the table setting.

when asked what dish could we have with the meat she just walked away and came back with one menu and said: "Its all in there" and walked away again. Then quickly came back with a whole brown roasted duck which looked really good. The sauce came in different shaped bowls which was confusing but not a big deal. Veggie was green thanks lord!

had to BEG her to let us have meat in the legs for pancakes and the rest of the meat for stir fried noodle. The meat was not cooked at all as only the skin was roasted so she took it to kitchen.

decided we would wait for the meat after having one roll with pancake and duck skin. Ages later waitress came back with a plate of two duck legs chopped into small pieces with bones in it! Meat looked dried and tasted as if it was cooked in a microwave. Two minutes and ping! it is cooked. Of course it was chewy.

Ask for sharp knives waitress came back with 3 knives - there was 4 of us!?!?

asked if the jap restaurant (next door) would serve sake here - answer was like dont know you go ask yourself and then maybe they dont we are different restaurants

noodle came dried and salty, meat was over cooked, poor displayed

waitress didnt pour beer in glass properly my friends had white mustache - we laughed at it though. Later on she had half the beer on the table and the carpet as she over poured it.

asked the waitress for more cucumber she said yes and walked away - ages later we asked a guy in suit (maybe manager?) walked by for cucumber again he shrugged his shoulder: "there was no cucumber left". he added "it happened quite a while earlier, not just now so how could you have cucumber now?". Jaw-dropped we said "nobody told us that", then the guy went "its late now I hope you understand"

the only "Im sorry" we had was when half the expensive imported beer went on the table and the floor carpet instead of going into the glass

paid the bill which included 5% service charge. left not one single note of change or tip

and felt never want to come back

I love duck and had been craving for it but it was just a day of bad luck I guess? I hope everybody else experience as less as possible such unpleased moments

Room Tip: Right about the location, it is right in the center of business district and the area that surrounde...
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  • Stayed: January 2012, travelled with friends
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    • Service
1  Thank pirateonacatamaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 January 2012

Beautiful room with comfy bed. Great location in easy walking distance to the market, all the great shops and even to the backpackers area to all the great little cafes. The staff were very helpful. As we didn't fly out until evening - they allowed us to leave our bags in their care, use the reception safe and use the showers at the gym.

  • Stayed: December 2011, travelled as a couple
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3  Thank Lildal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2012

We stayed on the executive floor & for the extra money it was really worth it. Cocktails,wine or beer every night with snacks. Lovely breakfast every morning & tea or coffee thru out the day with free wifi. The staff were all really lovely & nothing was too much trouble. Would highly recommend.

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank wishingPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2012

A total rip off, 22 dollars each time to use the pool?
Say you pay to use the pool and gym in the morning, then go shopping for a few hours or lunch outside the hotel, then you come back for a dip in the afternoon they want another 22 dollars! Your day pass is not valid!
Food is over priced, limited vietnamese menu, everything 15x more than a quality restaurant 100m away. 6.5 dollars for a hand full of fries out of a packet, not fresh, or hand cut....
Positives: Staff very helpful and the place is very well presented.
Your money and time is best spent elsewhere:)

  • Stayed: January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Tonetonytone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2012

An excellent hotel. Stayed in the club room. Everything neat and clean, spotlessly white linen and towels, good breakfast menu. Rooms are noise free inspite of being located on a busy road. Very good speed of the high speed broadband connection in the rooms. Free usage of the club lounge, for club room occupants. Club lounge has free wireless internet connection and serves refreshments throughout the day, including drinks in the evenings.

  • Stayed: January 2012, travelled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank MRahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New World Saigon Hotel

Address: 76 Le Lai Street, District 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #52 of 466 Hotels in Ho Chi Minh City
Price Range: €90 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — New World Saigon Hotel 5*
Number of rooms: 533
Official Description (provided by the hotel):
Ideally located within the vibrant business hub of District 1, with easy access to the famous Ben Thanh market and many landmarks, museums and cultural centers of Ho Chi Minh City, New World Saigon Hotel provides 533 spacious guestrooms and suites offering the perfect ambiance for both concentrated work and undisturbed relaxation. Just seven kilometers from Tan Son Nhat International Airport and steps away from the bus station, the hotel is located directly in the city center opposite the lush 23 September Park. The hotel's private limousine service offers a comfortable connection to the airport and all major attractions as well as the Saigon Exhibition and Convention Center (SECC). All guestrooms are equipped with broadband Internet access and plush bedding. If hotel guests wish an extra level of comfort and privacy they may choose the exclusive range of Residence Club Floor accommodation which includes complimentary buffet breakfast, afternoon tea, evening cocktails and hors d' oeuvres at the private Residence Club Lounge. Among the hotel's most distinctive restaurants is Dynasty which serves exquisitely prepared Chinese cuisine that is regarded as one of the finest in Ho Chi Minh City. Parkview and Saigon Bakery offer a relaxing view over the 23 September Park serving delicious lunch and dinner buffets including fresh seafood, international and Asian favorites or freshly brewed coffee and a great selection of home-made pastries. The Lounge features classic and modern cocktails with a wide range of wines and live music, while hotel guests will find Splash a relaxing oasis to unwind the day at the outdoor pool with fresh juices and exotic cocktails. If guests would like to escape the hustle and bustle of Ho Chi Minh City, they can visit The Spa on the second floor offering an extensive spa menu for both men and women integrating Swedish massage techniques and the healing therapeutic effect of aromatic essential oils with contemporary spa treatments. All spa services provide an effective treatment each tailored to the individual guest's needs.Since its opening, New World Saigon Hotel has been one of the premier meeting and event venues in Ho Chi Minh City. A highly experienced and supportive event team, excellent catering and first class facilities for every kind of social or business event make this hotel a popular choice for functions, exhibitions, product launches or conferences.The hotel offers three pillar-free ballrooms accommodating up to 486 people. All ballrooms are equipped with the latest audio-visual and presentation aids and can be divided into several smaller function or breakout rooms. In addition, four smaller meeting rooms are available for private workshops or meetings. ... more   less 
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