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Reviewed 23 May 2018 via mobile

My colleagues from the medical field went for 1-day forum that was held in the hotel. We arrived early in the morning from a red-eye flight from Manila to check-in. The front desk staff was so amiable and very sensitive in ensuring that our rooms were ready for us to have rest ASAP.

The most amazing work they did was that they made every possible way to bring to the airport a laptap left by one colleague in the hotel! It will take 30 min from the hotel to the airport but that did not deter them to bring the laptap just in time before our boarding. They even charged fees less than expected! That is real service.

Keep up the good work. Your hotel is huge, room is clean and well-appointed PLUS excellent customer service. Definitely worth every money spent.

Stayed: May 2018, travelled on business
Thank Leilanie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 11 June 2018

Dear Leilanie N,

It was a pleasure to have you as our valued guests.
We are delighted to learn that our customer-oriented service meet your expectations and make you feel satisfied.
Thank you once again for choosing to stay with us and we are so eager to see you again in the near future.

Sincerely,
For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

literally the best hotel ever.
the beef burger is really good.
room service food was wonderful.
massage was also really nice. (its a bit expensive though)
staffs were very helpful.
I remember they had lobster in the buffet.

Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank leahmia0110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 11 June 2018

Dear leahmia0110,

Thank you for giving us a chance to serve you at Hotel Nikko Saigon.
We are very pleased to learn that you enjoyed our well-prepared meals and good services.
Many thanks for choosing to stay with us and we hope to be your assistance again soon.

Sincerely,
For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018 via mobile

We really enjoyed our stay at hotel Nikko!

The staff are super friendly and especially helpful - we had issue with one of the tour guides (somehow did not pick us up) - the concierge and staff took it upon themselves to call and follow up - really amazing service!

Stayed: May 2018, travelled as a couple
Thank SimSimBamBam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 11 June 2018

Dear SimSimBamBam,

Thank you for your choice to stay with us at Hotel Nikko Saigon.
It is our pleasure to learn that you enjoyed your stay in terms of our amicable and supportive staff.
Many thanks for letting us be your services and we hope have you again soon.

Sincerely,
For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018 via mobile

Excellent Hotel, very friendly personnel, very good breakfast, very nice modern rooms, great value for the money, very nice Lounge bar with very relaxing live piano and violine music, good central Location, excellent Service overall

Stayed: May 2018, travelled as a couple
Thank phil_k1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 11 June 2018

Dear phil_k1981,

Thank you for giving us a chance to serve you at Hotel Nikko Saigon.
We are very pleased to learn that you enjoyed your stay in terms of our impressive accommodation, restaurants and amicable staff.
Moreover, live music in Lobby Lounge is one of our most-liked and it is fascinating to know that you love it too.
Many thanks for your positive reviews and we are looking forward to seeing you again soon.

Sincerely,
For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2018

My favorite hotel in HCMC - and one of the best anywhere. Love the layout, the Executive King Suite is an absolutely fabulous room, great view. The Seafood buffet is fantastic. Extremely friendly staff.

Room Tip: Splurge on an upgrade to the Executive King Suite. Absolutely an incredible room.
Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank zhscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 11 June 2018

Dear zhscott,

Thank you for choosing Hotel Nikko Saigon.
We truly appreciate your positive reviews about our elegant Executive Suite, superb seafood buffet at La Brasserie and well-mannered staff.
Once again, thank you for your feedback and we hope to be your service again soon.

Sincerely,
For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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