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“The best tour operator to help with a trip to Halong Bay”
Review of Halongsapa Tours

Halongsapa Tours
Certificate of Excellence
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Owner description: Welcome to our home: Halongsapa Tours! We are family business team of husband and wife. Before starting our own business, Tien, my husband, was an English& Chinese speaking tour guide and I worked at travel company for 8 years. We pride ourselves on the level of service we give to all our guests. From the first contact through to the follow up satisfaction questionnaire on their return, we try to do everything we can to make your next holiday an absolutely brilliant one. Indeed, if there is anything you need at all, please do ask. We specialize for tours in the North of Vietnam, specially Halong Bay, Sapa and Ninh Binh and we believe/ guarantee that we can give the best services to customers We do hope you choose Halongsapa Tours to arrange your trip! I can assure you, you will not be disappointed with our personal and excellent service Owner of Halongsapa Tours Nguyen Hong Cham (Ms)
Reviewed 6 April 2018

After spending hours researching I contacted Halong Sapa Tours for a quote and they helped me more than all the hours I spent looking at a screen. Fabulous communication when our hotel got switched (very happy with the switch) and when our flight was delayed. Highly recommend!

Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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in 4 reviews
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"fell ill"
in 2 reviews
"big bags"
in 2 reviews
"airport transfer"
in 6 reviews
"leaving hanoi"
in 2 reviews
"flight was delayed"
in 2 reviews
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10 - 14 of 195 reviews

Reviewed 4 April 2018

I am very happy with the tour package that Cham put together for us. As a travel planner myself, I am particular and know what I am looking for. Everything was very smooth, excellent communication and service. Do not hesitate to use this company.

Review collected in partnership with this attraction
Thank yn10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

We booked our Halong Bay cruise on Indochina sails through Ms Cham. She has arranged everything very well for us and we had a great trip!!

Thank soma63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

Cham was very quick and helpful with responses to my initial enquiries 6 months out but I must admit I got nervous after we'd paid our deposit and then didn't hear back on our follow up emails. However I can confirm that they absolute did deliver on everything as promised and apologised for poor correspondence during the busy New Year season. We had very little opportunity for interaction with them - we didn't get to meet Cham but her husband was efficient in ensuring we were where we needed to be. We enjoyed IndoChina Sails for Halong and the Eden Hotel in Sapa was excellent. The AirBnB apartments are very clean and comfortable.

Thank Elaart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 March 2018

This last visit to Hanoi was turned into a nightmare by a tour agent and her disgusting behaviour. We found Halong Sapa Tours via the internet and contacted the agent Ms Cham who is the owner/operator of the company. Our plan was to visit Halong Bay and Sapa during our holiday this time and she was a tour company advertising to specialise in these areas. She also had advertised her apartment on Airbnb and we were also looking for accommodation during our stay.
We contacted her several times and she was happy to assist us when we arrived in Hanoi. We exchanged contact details via whatsapp and said that we would speak with her when we arrived in Hanoi. The day after we arrived we meet with her at her apartment. We booked a different apartment for the first couple of nights as her apartment was fully booked those dates. When we met her we discussed what our plans were and she said that she was happy to assist and also arrange to book her apartment directly with her.
The second night of our stay in Hanoi we asked her to make a booking for an overnight cruise on Halong Bay. However when she got back to us with the options we were not happy with the cruise available and we asked her to then book the following day. She assisted us to do this and we made the booking through her company and paid cash direct to her husband. As we were also travelling with a smaller child we were concerned about travel times with him and tried to make the trip as comfortable as possible. On our return from Halong Bay we stayed in her apartment as she offers a complimentary stay in her apartment when you book a tour with her company.
When then discussed with her the next part of our trip which was our plan to visit Sapa. This is when her behaviour become very strange. We asked to book her apartment for a further 2 nights and paid her cash upfront for the apartment. As we had planned to visit Sapa and come back to Hanoi by train we asked if we could arrange an early check in. She said that she would assist with this and agreed to let us to check in early into the apartment. However, as she said that as the hotel we wished to stay with was not recommended by her that we should arrange transport to and from Sapa and the hotel on our own. So we did so. We had left our baggage with her on our departure to Sapa. We then spent 2 nights in Sapa. Before we left Sapa via train we made sure that her apartment was available on Airbnb as we wanted to check in early morning as previously arranged with her. It was showing on Airbnb as available. On our way to Hanoi we contacted her and reminded her that we would be checking in early morning. We were very shocked when she suddenly said that someone had booked the apartment. She then said that we would not be able to come into the apartment until 12 pm. At this stage it was around 10 pm at night and we were on our way to Hanoi by train with little ability to be able to resolve the matter and look for alternative arrangements.
Then we started to receive weird messages, she kept sending us offensive messages such as ‘I should let me son understand the way we earn money to feed him up’. We were totally shocked when we received this, as we were not asking anything out of the ordinary, but simply asked as her paying guests to leave our luggage early at the apartment. She left us in a very vulnerable situation with our children. In the early hours of the morning with all our luggage and carrying a sleeping baby we had to look for alternative accommodation to sleep for a few hours while we waiting for her apartment.
We were very disgusted, tired and upset and we were in an extremely vulnerable situation. We had begged her to let us just have a room while we waited for the apartment. But she just ignored our messages. After a couple of hours in the station we then found a hotel which was open for a few hours’ sleep until 12 pm. However the whole time she kept sending us strange message and finally we thought she maybe has some mental conditions.
Then finally at 12 pm when we contacted her telling her that we were on our way to the apartment she finally messaged us and asked us to pay a deposit of 150USD to stay in her home. She had not mentioned to us before and she demanded that we pay before we come to her apartment. All the time she still had our luggage in her apartment.
She then sent messages saying that she felt like a puppet simply because we changed our plans a couple of times during our trip. I would expect as a tour agent that she would reasonably be able to deal with travellers who change their plans, especially when we were travelling with a smaller child, which can make it more difficult to keep to strict travel arrangements.
She was not happy with us because we simply changed our plans, but as customers we did not think that our request was anything which should have made her upset with us.
She totally made us like her puppets. She then messaged us saying that we would not be able to come into the apartment until 2 pm. We had paid her upfront for the apartment, we had children that were tired and hungry and we were not in a good position. At this stage we were already on our way to her apartment and because of the traffic were late. All of a sudden she message saying that she did not feel safe to be our host. We were extremely shocked. She said that she did not want to give us the apartment and that we could come and collect our luggage. At 2 pm in the afternoon, after everything that we had been through and our flight was the next day we then had to look for alternative accommodation. She had dragged us all the way to her apartment to pick up our luggage only to tell us that we were not welcome to stay in her apartment because we had changed our plans one time and she treated us like animals.
We had never felt so disgusted or been treated in such a manner as this woman had treated us. We were so upset and disappointed that this woman had damaged the good ideas and feelings that we had about the people in Vietnam. It is very clear when you look into this matter that she had intentionally dragged us along and treated us like her puppets. She did not give a care about her responsibilities or obligations or follow any ethics in her business dealings which caused us financial and psychological damage. Her act was very cruel and against the ethics of her business and dealing with customers. Because of her terrible act we could not enjoy our last 2 days of our holiday and were left with ill feelings about our trip to Vietnam. Her simple explanation for treating us in this manner was because we had changed our plans, which is within our right as a paying customer.
We would never ever recommend anyone to deal with this agent unless you extremely stick to the travel plans that you have already made with her. We have all the clear evidence to prove what she has done to us and at the moment we are in the process of complaining about this matter to the local and international authorities to seek advice for legal action against her because of her brutal intentional act which put our life in a risk and which has caused us a huge financial and psychological damage and caused our holiday plans to be ruined.

Thank Saman_Kerryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halongsapa T, Owner at Halongsapa Tours, responded to this reviewResponded 27 March 2018

Dear Saman_Kerryn,
I have recorded the evidence of our conversations on WhatsApp to show the truth of your unacceptable behavior of defaming us. The screenshots are posted on our pictures business listing (on the right of the monitor) for other travelers' references

We are also in the process of reporting your Embassy on your defamation act to our business and will have further action to protect our reputation.

Best regards,
Nguyen Hong Cham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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