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“UNSAFE - do not stay here!!! ”
Review of Blue Moon Hotel

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Blue Moon Hotel
Ranked #275 of 651 Hanoi B&B and Inns
Reviewed 16 December 2016 via mobile

We stayed here as we got here late with no where else to stay. We read a few of the reviews after staying here and can fully believe the "rats in the kicthen" comments as it looked filthy and you have to walk through to get to your room.

The worst thing was the room had no secure window, half of the window was missing!! We only discovered this when we opened the curtains in the morning and complained. The owner even tried to explain to me that it was safe!!!

Bathroom was disgusting and very dated (hence no pictures). The room at $21 was so not worth it. We stayed in a lovely hotel nearby for basically the same money!

Do yourself a favour and DONT STAY HERE!

Stayed: December 2016
Thank sven184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 62 reviews

Reviewed 29 October 2016 via mobile

Stayed for 3 nights in october 2016,location is great and the staff were great,room wasnt the best we had cockroaches and lizards and it was very run down and in need of an upgrade,the noise from outside was unbearable at times,would say if you are on a tight budget and need a central location for a night or 2 then this place would suite you.

Stayed: October 2016, travelled solo
Thank floyddowling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2016

Very disappointed in this hotel which I would call more of a hostel. The staff repeatedly tried to enter our room unannounced (I mean the reception staff, not cleaners). Felt very unsafe. They assumed we weren't in the room on several occasions and tried to enter our room using their key at 11pm!! much to their suprise to find us in the room. Did not bother to knock on the door, so definitely dodgy!
Breakfast was disgusting. I sat at the table, there was no menu and after sitting there for 10 mins with no staff approaching me, I approached them and with no english spoken they pushed me back to my table to wait. I had no idea what was going to be served nor did I have a choice. About 20 mins later after me approaching them several times to find out how to even get a drink of water, I was served a plate consisting of a fried egg, a piece of stale bread and a smear of jam on the plate (see picture). This, I found out, is what every single person who stays there, is served!!

Lets just say I couldn't wait to leave this place!!

Not particularly clean either!

  • Stayed: March 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank laurenwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2016

We were greeted by a friendly member of staff who didn't speak English but he brought us a heater and chairs and showed us a google translate, that the manager will be here in a few minutes. A very good first impression.

The "manager" came and seemed nice as well, asked were we're from and had a little small talk before the sales pitch came. It was already late, because the requested transfer from the airport did not arrive, which we never mentioned to him because we were happy to save money by taking a minibus. He kept going on with his halong bay cruise tour. We really didn't want to take it but he kept offering us his new ideas.

I finally told him that its late and we want our room key, luckily he gave up and the friendly guy took our bags and showed us to the room. On the way in the restaurant area, there was a big fat rat running around, which didn't bother the staff at all. Seemed like a normal thing there. We saw more rats every time we passed the area, but only after dark.

We checked the brochure he gave us about the tour company. The original website did not exist, but there was one with almost identical name, with the same pictures, but a little broken and a business address that pointed to the hotel - very strange.

Breakfast was included but only til 9am, but we wouldn't eat where those nasty rats have been running around anyway.

Our room was at the far back, top floor, which had no wifi connection.

On the good side - the room had heating and it was in a perfect location of the old quarter. minus the rats and pushy sales pitch, it would have been a pleasant stay.

Room Tip: Do not get the back side rooms, unless you want to pass the rat park
See more room tips
  • Stayed: February 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Reimo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2016

Me & my boyfriend stayed here on our first night in Hanoi on 12th December for 2 nights.

The staff were brilliant with us and the rooms were clean and comfortable.The hotel is in a brilliant location too!

Our baggage got left in the UK and the airport arranged to drop it off at our hotel. The staff rang the airport a couple of times for us to check where it was/how long it would be and were so helpful!!

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Amy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Blue Moon Hotel

Address: 90 Cau Go | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #275 of 651 B&Bs / Inns in Hanoi
Price Range: €14 - €19 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Blue Moon Hotel 2.5*
Number of rooms: 19
Official Description (provided by the hotel):
Hanoi Bluemoon Hotel is managed by Hanoi’s famous and popular hotel brand. Our hotel is an ideal resting point with 29 en-suite exclusive guest rooms. All rooms are equipped with the comfortable pillows, wooden floor, bathtub, standing bath, 19 inch flat screen TV and opened windows with great view of city, free wifi Internet and public internet accessible computers for free usage in the lobby. ... more   less 
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