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Suzanne D
Dublin, Ireland

Suzanne Duggan

4.0 of 5 bubblesReviewed 29 Aug 2019via mobile
We had a lovely stay in this hotel. Very central location and comfortable. The buffet breakfast had a good variety and was very fresh with omelette made to order. The customer service could not have been better. Betty organized a wonderful cruise for us to Halong Bay. We would definitely stay again.
Date of stay: August 2019
Trip type: Travelled with family
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Reviews (2,069)
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2,069 results
Traveller rating
1,340
581
111
25
12
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Traveller rating
1,340
581
111
25
12
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All reviews hoan kiem lake great location old quarter rooftop bar halong bay quiet street the hotel staff within walking distance breakfast buffet lovely hotel hotel is located night market highly recommend this hotel no window pho day trip french quarter
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Reviewed 27 August 2019 via mobile

Our stay was excellent at this hotel. The two main people who made this possible and enjoyable are River and Dominic who could not do enough for us. Their professionalism and their kindness were very overwhelming. Highly recommend this hotel.

Rehan n roziah from England

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank Roziah Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2019

we stayed in Hanoi Pearl hotel for 3 days. It was lovely hotel with friendly and helpful staff from Chris and Betty at the front desk. Breakfast offer both local and westerns dishes, we would be happy stay here again

Date of stay: August 2019
Trip type: Travelled with friends
4  Thank _Tan_Ky_SG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 August 2019 via mobile

A friendly hotel in a very good location. The staff are very welcoming and are so helpful. The breakfast is superb and the roof terrace bar has a wonderful view of the city. I would highly recommend this hotel for its incredible service. I would also recommend the airport car pick up service they offer, it’s a similar price to a taxi but far more pleasant.

Date of stay: August 2019
Trip type: Travelled as a couple
3  Thank Y9228HKsimonp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 August 2019 via mobile

We just stayed here for 4 nights. We had the suite, terrace, city view. It was as described, cold A/C, and 2 bathrooms. It’s a great location by the lake, shops, street markets, and restaurants. All walking distance to work off the food and festivities. Regardless of all the activities, motor horns, our room was quiet. This time of the year it’s in the high 80F and very humid. If you walk, you will burn a lot of calories and sweat a lot, so drink a lot of water! We burned min 1000 calories per day on our excursions. We booked airport pick up and drop off through the hotel so we don’t deal with any issues. Miss Giang (River) was an absolutely amazing concierge/host! Her English was great, better than my Vietnamese. Everyone worked well together so we can have a positive and great experience. Pricing is just right for the facility. We would definitely stay here again and highly recommend.

Date of stay: August 2019
Trip type: Travelled as a couple
3  Thank DT1202
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 August 2019

I have stayed at the Hanoi Pearl on several occasions over the past few years and have been very happy with the accommodations and service offered during each stay. This past year I relocated to Hanoi for work and have had several friends visit Hanoi that have stayed at the Hanoi Pearl. Everyone has been extremely satisfied with the hotel and the friendly staff who make sure each visit feels special. Most recently Patrick and Betty helped rebook travel to Ha Long Bay due to a tropical storm. They made it happen quickly and followed through to make sure there were no issues. During the same visit they delivered a surprise birthday cake for my friend's son to ensure his day was special. I will continue to refer friends to the Hanoi Pearl when visiting in the future because of the accommodation and amazing service.

Date of stay: August 2019
2  Thank Bryan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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