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Reviews (1,136)
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All reviewshalong baynight marketair conamazing staffhot waterdong xuan marketrecommend this hotelenjoyed my staynorth vietnambudget hotelrooms are cleanspecial thanksa great stayhotel is locatedfree breakfaststayed here for nightstrain tickets
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Reviewed 5 April 2018 via mobile

The location of the hotel is perfect for being in walking distance to the old town and all main attractions. The room is big, clean and comfortable. The staff are the most friendly and helpful staff at any hotel! They will do everything to assist from booking airport pick ups, tours and giving recommendations for dinner, drinks or a coffee.

Stayed: April 2018, travelled solo
Thank RCP289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi Old Town H, Manager at Hanoi Old Town Hotel, responded to this reviewResponded 8 April 2018

Dear Rachel,

Thank you for sharing and recommending our hotel to the other guests.

Our staffs always try the best to make our services become perfect.and give you all happy moments.

Our hotel room is clean and spacious, taxi pick up is good, and nice breakfast, it is wonderful when you can say very clearly about our service.

Thanks so much and we are looking forward to seeing you again one day soon

All the best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Excellent on all fronts--everyone was kind, supportive, honest, and reliable without being intrusive or obsequious. Both times staying here I was tired and disoriented--first time from an international flight, second time following a couple of weeks motorcycling around Vietnam and about to head home. Staff here took excellent care of me.

Room Tip: Just ask for what you need.
  • Stayed: April 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank markharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

We want to thank the fantastic staff of this hotel. They are all so friendly, kind and efficient. A very special thanks to amazing Lily, who organized our first stay in Vietnam in a very efficient manner. Thanks to all her advices, we had a wonderful vacation!
Also, thank you Lisa for taking care of us upon arrival and during our stay.
Monica and Anton

Room Tip: The rooms without view of the street are quiet.
  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank amuehlhofer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

This hotel is in the centre of the Old Quarter and we loved staying here. The staff are amazing and nothing is too much trouble. A special thank you to Lily who organised all our trips...Halong Bay, Sapa and Phong Nha.

We had originally only booked for a couple of nights but decided we wanted to stay and we felt like we were returning home every time we came back from our long days. The staff here are happy to go above and beyond to help you enjoy your stay - thank you so much to each and everyone of you Marie and Terri x

Stayed: March 2018, travelled with family
Thank terri5086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

We had a great stay at this place. It is right in the heart of the old town. It is clean and good value for money. We used Hanoi as a base for our stay and we kept coming back to this place. The main reason above anything else was because of the staff. From the moment we arrived they exceeded our expectations. Nothing was too much. Between us we have travelled a lot and have never received such great customer service from really genuine caring staff. Everyone we met was great, especially Lily! Thank you!! Cam on!!

Stayed: April 2018, travelled with friends
Thank sarahhi15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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