Very friendly and helpfull staff although they will only sell you their own tours and services which are overpriced.
Place is very basic but clean. Free toiletries. Reasonable Wi-Fi.
NO ELEVATOR and some rooms are very high up ! Close to Lake and historical centre and big supermarket.. Very cold place, airco heating doesn't work . No view from windows (I had 5 different rooms!). Not too expensive for Hanoi but overall too expensive for Vietnam for what you get.
Very small breakfast and same every day : 1 small baguette, 1 omelette, 1 spoonfull of jam and butter and half a cup of coffee. Very good coffee though !
I stayed 6 nights and had 7 same breakfasts... But then again they have no kitchen: all the coocking is done behind the little counter and dishes are washed in little sinck in the toilet under the stairs !
So OK for short stay If you don't want to spend too much.More
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