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“Excellent Customer Service Quality!” 5 of 5 bubbles
Review of Hanoi Holiday Diamond Hotel

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Hanoi Holiday Diamond Hotel
Ranked #36 of 573 Hotels in Hanoi
Certificate of Excellence
Singapore, Singapore
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Customer Service Quality!”
5 of 5 bubbles Reviewed 14 April 2012

We only stayed in for 1 night, but the support and warmth of the frontdesk were overwhelming! We were offerd an unoccupied room for quick shower on 2 occassions before our night train to Sapa and Hue respectively.

The ladies, namely Jenny, Tracy and Cherry, took time to chat with us when we're hanging out at hotel lobby, offering logistic support and advice.

We've toured around SE Asia, and this is the first time we have the hotel staff actually remember our names!

Awesome hotel staff, strategic location to food and market, whatelse can one ask for?

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank XinSyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,767 reviews from our community

Traveller rating
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    247
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Frankfurt, Germany
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 13 April 2012

What a pitty the hotel is always booked out. Otherwise I would probably stay there more often.

The staff is absolutely professionell, friendly and warm-hearted. If you ask for something they immediately try to help!

The rooms compareatively small but the furniture is new and each room as a PC, Flatscreen TV and even a DVD Player.

The breakfast buffet is one of the best I know in Hanoi which you can get in this hotel category.

All in all I can only recommend a stay, but remember to book well in advance!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JustOnTheWay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kettering, England, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

My wife and I used this hotel as a base throughout our 2 week stay in Vietnam. We stayed a couple of nights initially whilst we explored Hanoi, then kept coming back after trips to Mai Chau, Halong Bay, Sapa and Hoi An. Each time we returned it was like coming back to our home from home - the staff were so helpful and really friendly we can't recommend it enough. They doted on the kids and went out of their way to make our stay as comfortable as possible. For example, when we got back at 5am from Sapa we were provided with a room for a couple of hours to shower and also were provided with a free breakfast, all last minute and without any booking before we flew down to Hoi An at midday the same day. I can't describe how grateful we were for this. We return again in a couple of days before heading home and will be looking forward to seeing the staff there one last time before we leave.

Room Tip: Family room available
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rodder L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaneohe, Hawaii
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 April 2012

My wife and I stayed with Hanoi Holiday Diamond for three nights. There was always someone there to open the door for you, take your luggage, give you directions, or answer any questions about Hanoi. The staff is extremely professional.

We loved the room. European in size, it was very clean and modern with a comfortable bed. Inside and out, this hotel was a great pick for us during our stay. Highly recommended.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sky T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

The staff is awesome, and the hotel is a great place to explore from. We stayed here during December 2011. The rooms are small but comfortable. Basic but a good value, and the hotel is also located in a great area for local restaurants and taking in the bustling Hanoi life.

Additionally, the hotel was able to book most of our norther Vietnam travel itinerary at no cost: Trains, Halong Bay, Buses, Hotels, etc...

We recommend this place hands down and loved the staff.

Room Tip: We found out that eating at the small local places offered awesome dishes at super cheap prices. Do...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank worldwidetrail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Holiday Diamond Hotel

Property: Hanoi Holiday Diamond Hotel
Address: 5 Nguyen Sieu Street | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 573 Hotels in Hanoi
Price Range (Based on Average Rates): €
Hotel Class:3 star — Hanoi Holiday Diamond Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more   less 
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