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“Very Good!”

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Crowne Plaza West Hanoi
Ranked #82 of 586 Hotels in Hanoi
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Very Good!”
Reviewed 22 February 2012

Very Good hotel. Very Good service, fantastic room, good bar, restaurant and not to forget the excellent and ever helping staff. Only the location appears to be a bit far but it clearly depends on where you would want to be. Will definitely visit again.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RahulRangnekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 23 February 2012
Dear RahulRangnekar,

Thank you very much for writing this great comment about Crowne Plaza West Hanoi.

We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.

We hope to welcome you back in the near future.

With kind regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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430 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 February 2012

I spontaneously booked the Crowne Plaza West Hanoi, because my mom want to go to the Bao Son paradise (about 5$ with cab). I got an upgrade to the executive suite, one of the biggest room in the hotel as Platinum member. The room is very "spacious" and located on the 23th floor. It has one and half bathroom, a kitchenette, dinner table for 6 in the living room with sofa and a bedroom. The view to the city in the evening was outstanding. I went to the club lounge in the evening for pre dinner. The foods were tasty and had very good quality. It made me full so I couldn't try the restaurant on the lobby floor.

In the morning I went to the restaurant Lackah to have breakfast instead. The foods were good quality and had a decent choice from western till asian breakfast.

Check out in the lounge was fast although my credit card did not work. And also special thank to the lounge staff Ms. Binh, who greeted and help me every time.

The area is a bit far a way from old town but it gonna to be a great place to visit very soon.
I would definitely stay here again if I go back to Hanoi.

Room Tip: Always with club lounge
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LiamDp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 19 February 2012
Dear LiamDp,

Thank you for not only staying at Crowne Plaza West Hanoi but also sharing your experiences.

We are very pleased & proud that you enjoyed the services and facilities offered at our hotel.

Again thank you for your wonderful comments. We look forward to welcoming you back to the Crowne Plaza West Hanoi.

Warm regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 February 2012

I stayed here only for two nights and it was very good experience. The hotel is quite new so it is very neat and clean. Rooms are very spacious and clean. Rate was very reasonable, probably they are running some promotion. In breakfast you will find reasonable variety.Only main disadvantage is that hotel is far away from city centre so If you intend to stay in the city, don't choose this option. Lastly. forgot to mention that staff is very cooperative and courteous.

Room Tip: value for money Big rooms
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank contactwaqas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 19 February 2012
Dear contactwaqas,

Thank you for not only staying at Crowne Plaza West Hanoi hotel but also sharing your experiences.

We are very pleased that you enjoyed the services and facilities offered at our hotel.

Again thank you for your wonderful comments. We look forward to welcoming you back to the Crowne Plaza West Hanoi.

Warm regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 February 2012

Located just 35 minutes from the International airport and in a great location. The staff were very keen to make sure everything was as you like it, from the concierge, check in, restaurants and bars right to the house keeping. Nothing was to much trouble. The rooms are very spacious and well equipped. It is only about 20 minutes by taxi to the centre of town and very easy to get around. The people are very friendly and I would consider this a safe city to visit.
Overall this is an excellent hotel reasonably priced and I would have no hesitation in making a booking here again.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhillipGriggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 23 February 2012
Dear PhillipGriggs,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and your wonderful comment.

We are very pleased that you enjoyed the services and facilities offered. We will continue to work hard to meet our customers’ requirement.

We do hope to welcome you back in the near future.

With kind regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hawaii
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 31 January 2012

The hotel is stunning . The reception staff is so welcoming and friendly. The bell staff plus one other staff took us up the elevator to our room and showed us how to operate everything. There is a sexy see through glass between the bathroom tub and the main bedroom. You do have the option of pulling the blinds if privacy is required. There is a separate shower also - all very immaculate. We opted to pay for the buffet dinner and breakfast and it was well worth it. I believe there was always someone in the elevator to press your floor for you. We had a great view and could see the roundabout below - this gives you a preview to make yourself aware of the busy traffic in Hanoi with many motor bikes.
I'm glad this was our first of about 5 hotels in Vietnam. The service was incomparable.

Room Tip: We requested two beds and they were both large and super comfortable. The room was large, quiet.
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank watchthedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 6 February 2012
Dear watchthedog,

Thank you very much for writing this nice comment about Crowne Plaza West Hanoi.

We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.

We hope to welcome you back in the near future.

With kind regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza West Hanoi

Property: Crowne Plaza West Hanoi
Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Luxury Hotel in Hanoi
#29 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#71 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): €€
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Official Description (provided by the hotel):
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

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