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“Totally, marvellously EXCELLENT!”

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Hanoi Charming 2 Hotel
Ranked #31 of 588 Hotels in Hanoi
Certificate of Excellence
Brighton, United Kingdom
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Totally, marvellously EXCELLENT!”
Reviewed 3 March 2012

I cannot imagine what a hotel would have to do to get to number 2 or 1 on tripadvisor! We needed a hotel with good customer service and boy did we get it! We were planning to stay one night and use the hotel as a base for trips to ha long bay and Sapa. The hotel's service began before we arrived, with the lovely Kate checking if we needed anything and entering into lengthy email conversations about recommending a good cruise...so many tours around ha long bay that we wanted to get it right.....she recommended a selection, and by this point I would have trusted Kate with the safety of my first born child! Because there was a problem with our PayPal, she said "no problem, the charming will pay to reserve it and you can pay when you get here".....and by the way, would we like the hotel to store our luggage while we are on the boat, and when we get back what are our onward travel plans? Oh, you are going to Sapa? Well you will have a few hours in between arriving and going to the station....would you like to have a complimentary room and use it to shower and change in, of COURSE, free of charge? ....my goodness! cruise marvellous, used the complimentary room on return...."are you fine for money?" we explained that we needed to buy some more American dollars for our forthcoming trip to Laos, and blow me, if someone didn't beetle off to the Charming 1 to fetch their stock....changed at good rates. when we returned from Sapa at 5.00am, the Charming's taxi was there to meet us and take us to the airport ( booked four nights previously)....the manager greeted us at the door early in the morning, oversaw the transfer of luggage and wished us on our way.
What else can I say? When you arrive, they all come out to meet you, bellboys and reception staff, with welcoming smiles. The bathroom is wonderful, with fresh rosebuds in little dishes....but it's the service that is exceptional.
Thank You Hotel Charming 2 , you live up to your name.
This service

  • Stayed February 2012, travelled as a couple
    • Value
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    • Service
Helpful?
Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (420)
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English first
Vancouver Island, Canada
Level 6 Contributor
200 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 1 March 2012

We stayed at the Charming2 for 3 nights February 2012.They are centrally located in the Old Quarter. The friendly, professional service was exceptional. The rooms, both executive and family, are large and very clean. The mattresses are good. The bathtub is very nice and there is a Western style shower curtain to keep the bathroom dry. Wifi is free and reliable, and there is a computer in the room! Additional nice touches are fresh flowers and complimentary fruit, as well as the 2 bottles of water daily. Breakfast, on the ground floor and with a lovely view of the street is adequate. Staff were smiling, personable, approachable and helpful regarding any issues. They were quite willing to keep our luggage for days while we were at Halong Bay even though we did not book through the hotel. An excellent value and we wouldn't hesitate to return.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mila W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban, South Africa
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 February 2012

Bookings were made 4 months in advance, communication while booking was efficient and we received exactly what we had asked for on arrival. Rose on the front desk was an absolute star, attending to all our needs and making fabulous recommendations on places to eat at and visit. The hotel was well located in the heart and action of the Old Town, with great places to eat and shop nearby. Rooms were clean, well equipped and quiet. Breakfast was basic, yet for the price we were paying was good value and the hotel was flexible accommodating us with early breakfasts when needed. Well worth the top trip advisor ratings it receives.

  • Stayed December 2011, travelled with family
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    • Cleanliness
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Helpful?
Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 28 February 2012

We have done a lot of travel and tend to stay mainly at 5 star hotels. Decided to try this one as it was recommended by friends and number 1 on trip advisor. It doesn't have the flashing furnishing and finishes as 5 star hotels, however, it offers so much more in terms of character, location and staff. To us that is worth a lot. We were celebrating our wedding anniversary and returned one evening to find our room covered in balloons, rose petals, 24 long stemmed red roses, another bunch of flowers, a celebration cake and a bottle of wine. We were speechless...

Room Tip: We chose the honeymoon suite, not expensive at all, and had a balcony, window, huge clean and comfor...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 February 2012

Extremely helpful staff, good clean room and decent breakfast all for a reasonable price. Located in the old quarter. Wifi works well.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria_Tod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): €
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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