We had a wonderful stay at the Sheraton Hanoi earlier this week. The staff was phenomenal - they were super friendly and helpful and even recognised us and remembered our names as we passed by each other the day after check-in. The lounge was very nice and family friendly - they had a great selection of food, which was all quite good.
The views from the rooms are amazing. The location of the hotel is also quite good. It's only about 15 minutes into the Old Quarter and there are some interesting cafes and shops in walking distance.
We used SPG "suite nights" to upgrade our room. The suites are huge, but otherwise not that spectacular. I don't think there was a TV outside of the bedroom and the lighting wasn't very good in the living room area. In the end, we didn't spend much time in the hotel and, while in the hotel, we didn't spend much time outside of the bedroom, so it didn't matter.
All in all, we loved our stay there and will definitely be back.More
- Free Wifi