My driver picked me up 5min before the agreed time! we were a fun group of only three people. watch out there at lots of local food tastings, so leave some room before the tour. Leo was a very safe and cautious driver and super friendly. passed markets, alleys, Hanoi's top sights and some off beaten paths. A bit more time for pictures at some of the sights could be worth considering. maybe the full day tour allows for that. Overall great experience!