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All reviews golf resort resort locates beautiful resort isolate villa furniture bath lake balcony
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Reviewed 11 August 2018 via mobile

Our family had a great time staying in SAM golf resort. We have been in Dalat for so many times that we chose to isolate from the crowded Dalat city this time. SAM was a good choice - nice room, great view, so refreshing ambience. The weather was so nice and the children loved the swimming pools - both outdoor and warm indoor. There's only one thing: the a la carte food was just so so, and they ran out of food so fast. But the breakfast buffet was amazing. This resort is highly recommended for family get-away and perfect for honeymoon couples.

Date of stay: July 2018
Trip type: Travelled with family
Thank Hai Ha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMResort2018, Người quản lý at SAM Tuyen Lam Resorts, responded to this reviewResponded 12 August 2018

Dear Valued Customer,

Thank you so much for believing and choosing SAM Tuyen Lam Resort on your vacation in Dalat.
We are so glad to know that you had an enjoyable time at our Resort.
We still constantly improve our services on a better so that on your next stay; your felling will be kept as the first impression.

Wish you a happiness, health and success!

Best regards,

Bui Le Giang Tien
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

The villas here are quite beautiful, next to the lake, set in a nice garden setting. They have electric golf carts to zip you around the property if you need. We were pretty happy with our stay, but there were a few things where they lacked the attention attention to detail that you would expect for a four star priced hotel. Eg the shower over bath is a flexible one on a hose, but there's nowhere to mount it, so you have to move it around all over the place while showering, and inevitably the whole bathroom ends up soaked, especially the toilet paper which is right next to the bath.
Breakfast was average, it was particularly cheap of them to try and pass off cordial as 'juice'. Come on, I've stayed in hotels for a tenth of the price of this one that offered real juice for breakfast.

And they offered a free bus to the airport and the end of the stay which was nice - except that it didn't go to the airport, but took us into the city instead! What a shambles. Fortunately they admitted the mistake and paid for a taxi to the airport. I'm travelling with a Vietnamese speaker btw so it's not a communication issue, just disorganised customer service.

Another annoyance was them trying to charge us for an umbrella, because we had left it with their security guard when heading out, who had subsequently lost it.

Date of stay: August 2018
Trip type: Travelled as a couple
2  Thank SupapDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMResort2018, Người quản lý at SAM Tuyen Lam Resorts, responded to this reviewResponded 9 August 2018

Dear Mr. Authomas Hatcher,

First of all, we would like to send you our big thanks for choosing SAM Tuyen Lam Resort on your vacation.

We are really sorry for your vacation not perfect as your expectation. Fortunately we have identified the errors and corrected them in time.
We also expect you to understand and sympathize for the unexpected incident. We commit to taking a closer look at the issues you have mentioned. Actually, we still constantly upgrade the services as well as the quality of facilities at the Resort better to meet the customer’s requirement.
We do hope we can have another chance to serve you and bring to you the more wonderful experiences than the last stay.

Finally, we wish you a health, success and happiness!

Best regards,

Bui Le Giang Tien
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

We were so relaxing here,
The resort locates on the side of Tuyen Lam lake, with white and blue colors it is so brought in relief.
We stayed one night in Superior lake view room, all furnitures are really good,
I love waking up here, sunlight came into the room, it gave us a really good feeling. Early morning, standing on the balcony you can breath very fresh and cool air on the mountain beside a lake.
We also love riding bicycle around the lake inside forest,
Breakfast was good, delicious.
Highly recommend for this resort!

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Value
    • Service
Thank ThuyLe-JVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMResort2018, Người quản lý at SAM Tuyen Lam Resorts, responded to this reviewResponded 22 July 2018

Dear Valued Customer,

Thank you for choosing SAM Tuyen Lam Resort on your past vacation.
We really appreciate with your honest shares. Base on your sharing, our guests will have the initial visualization of the Resort before they get decision to come with us.

Once again, thank you for your stay.

We look forward to welcoming you back soon.

Wish you all the best!

Best regards,

Bui Le Giang Tien
General Manager

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Reviewed 14 June 2018 via mobile

We had booked for two nights but ended up canceling one night and shifting to their sister property - Swiss Belfort Hotel which is about 3kms away.

The only thing good about the resort is its calm, peaceful, away from hustle bustle of city centre. We spent a few hours by the lake and it was nice.

That's where the good things end. The moment we checked in, some lights were not working in the room - We called - they sent someone and got it fixed. Then there was no ventilation in the room - no ac, no fan, and of you open windows no breeze plus mozzies enter. We called - asked for a fan - had to do this 3-4 times before they sent a fan. Room service menu was limited. So we went to the restaurant. Some basic dishes were not available. Their vegetarian choices were quite limited. Whatever they brought was edible and not bad. Next day breakfast was also average. They had the basics.

Next day we transferred to another hotel which was much better. What was surprising to me was they couldn't do the bookings at the counter at a fair price. We booked using an online booking service.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank kaushalbhalotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMResort2018, Người quản lý at SAM Tuyen Lam Resorts, responded to this reviewResponded 15 June 2018

Dear Mr. Kaushal Bhalotia,

Thank you very much for your sincere comments..
I am really sorry to hear that your vacation was not as your expectation and it came from us.
By the best fit, we will improve our quality of the service on the better.
We do hope when you come back Vietnam, Dalat is still one of a City in your choice and SAM Tuyen Lam Resort still receive the trust, the support from you. We believe that in the next time, you can experience the better services than the last stay.

Wish you a happiness, success and health!

Best regards,

Bui Le Giang Tien
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

This is a three star hotel isolate from the hustle and bustle area. Very nice for the peaceful and recharged yourself.

Room looked nice but not functional.I think the new owner tried to move a furniture in the room to matche with the feng shui.

I only stay 1 nite so i did not have time to explore around the resort much. It seemed like the hotel lacking of service staff during my stay.

Over all i am ok with the place but not our choice for next time as i think it was a bit far from town.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank YaYaCnx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMResort2018, Người quản lý at SAM Tuyen Lam Resorts, responded to this reviewResponded 13 June 2018

Dear Valued Customer,

Thank you so much for choosing SAM Tuyen Lam Resort on your past vacation.

We really appreciate with your honest sharing. Base on your sharing, our customers will have the initial visualization of the Resort before they get decision to come with us.

Unfortunately, you did not have enough time to discover all the services at our Resort, we have kayaking service on the Tuyen Lam lake, bike exploring around the Resort, in addition, we have indoor and outdoor swimming pool at Swiss-bellresort, a hotel in the same group with SAM Tuyen Lam Resort, with the golf view, gym room, … hope in the next time, you will have more time to enjoy all our services.

Daily, we also have many shuttle buses to the center. We hope with this shuttle bus schedule, the distance is no longer a concern.

As you know, in the low season, we will arrange for our staffs take their holiday to refresh themselves so in the peak season, all of us will be full work at the resort to serve the customer and meet their requirement at the highest level.

Once again, thank you for staying with us.

Wish you all the best!

Best regards,

Bui Le Giang Tien
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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