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Reviews (2,840)
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Reviewed 25 February 2016 via mobile

I enjoyed my stay here. Its right in he middle of pattaya so the beach is right across the street and shopping areas just a few steps away. The main buffet restaurant served delicious and wide variety of dishes with a different theme each night.

Since i stayed here for business, i had a bit of inconvenience since there were pool parties going on while i was trying to rest after a long day in the office.

Service was great. Requests were attended promptly. Thai hospitality is always unbeatable.

Stayed: March 2015, travelled on business
Thank Nomad_ellah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRock_Pattaya, General Manager at Hard Rock Hotel Pattaya, responded to this reviewResponded 10 March 2016

Dear Nomad_ellah,

Thank you for your review and feedback. I'm please to hear you enjoyed our famous international buffet at Starz Diner. I do apologize for your experience during our Saturday night Pool Party. For your next trip, please contact our Booking Center and we'll arrange a room for you that's a bit further away from the pool area if you're planning on staying on a Saturday night. See you next time!

Best regards,
Jorge C. Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2016

My family loved it here. Plenty of activities for the kids and the pool is a constant source of fun. Rooms and facilities are modern. Staff are friendly. Gym is well stocked. Breakfast is decent. The kings club is good value.

Room Tip: Kings club comes with a lot of extras and is good value for a family.
  • Stayed: February 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Phil O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRock_Pattaya, General Manager at Hard Rock Hotel Pattaya, responded to this reviewResponded 10 March 2016

Dear Phil O,

Thanks for your review of Hard Rock Pattaya! We're glad to hear your entire family had a great time. Our pool will be renovated soon so there will be even more cool features for the kids to enjoy. Please come back soon and don't forget to contact our Booking Center to take advantage of our returning guest program! See you next time.

Best regards,
Jorge C. Smith
General Manager

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Reviewed 23 February 2016 via mobile

We stayed for 4 nights in a deluxe ocean view room, was a great location in Pattaya with friendly staff. Simon at concierge was fantastic, willing to help us with anything. Breakfast was lovely and they had a great variety. The only downside was the deluxe ocean view room was a deluxe ocean "glimpse" room.

Stayed: February 2016, travelled as a couple
Thank Nicole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRock_Pattaya, General Manager at Hard Rock Hotel Pattaya, responded to this reviewResponded 10 March 2016

Dear Nicole K,

Thank you for your review. Simon will be pleased to hear that he made your visit more pleasant. For your next trip, please contact our Booking Center for assistance in booking a Deluxe Sea View room rather than a regular Deluxe room. Our Deluxe rooms only feature a partial sea view so a Deluxe Sea View room will be more to your liking.

See you next time.

Best regards,
Jorge C. Smith
General Manager

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Reviewed 22 February 2016

Went there with my family (wife and 4-year old). Very nice hotel, nice comfortable room (a tad small, but no complaints). Hot water is **hot**, just the way it should be.

The staff are super great -- very pleasant and helpful. I will go back to this hotel just for the service.

The food is superb. Lots of options. Cocktails and drinks are just the kind one would want in hot and humid tropical weather.

***MUST MUST*** eat the chicken at the Hard Rock Cafe. It is perhaps the best chicken wings on earth. I kid you not -- I licked the plate.

***ANOTHER MUST MUST*** listen to the music -- live band, great singer and very lively atmosphere.

Only down side -- it is in Pattaya, not my favorite place (to put it mildly). But I will go to the hotel again.

PS: My wife is a singer and she loved it too!

Room Tip: Get one that looks towards the sea.
  • Stayed: February 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank bullet350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRock_Pattaya, General Manager at Hard Rock Hotel Pattaya, responded to this reviewResponded 10 March 2016

Dear bullet350,

Thanks for the great review! Our Hard Rock Cafe is just wrapping up a renovation so come back and take in the new rockin' atmosphere! See you next time!

Best regards,
Jorge C. Smith
General Manager

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Reviewed 18 February 2016

We recently stayed here for 12nights and had a great time. All the staff were very welcoming and more than helpful with any matter. Very friendly and professional and always saying hello and smiling. Great service with the rooms and always well cleaned and staff always at hand to say hello and ask after you. If you stay with children the entertainment on offer by the pool is amazing and all the kids there loved it and were having a great time. Cannot fault any part of what they did for us and offered and the best customer service wherever I have stayed. Was my first time there and think it will not be the last.

  • Stayed: February 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank gman236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRock_Pattaya, General Manager at Hard Rock Hotel Pattaya, responded to this reviewResponded 10 March 2016

Dear gman236,

Thank you for the rockin' review! I'm so pleased to hear you had a great time during your stay. Please come back and visit us again soon and don't forget to take advantage of our returning guest program!

Best regards,
Jorge C. Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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