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Savings alert! 15% below average rates

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Reviews (619)
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All reviewsbeach roadfamily mart convenience storejacuzzi bathmike shopping mallhot waterhotel lobbybreakfast buffetegg stationlocation is greatcomfortable roomssmall balconyreception deskrooms are bignice roomlate checkclean hotelocean view
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Reviewed 12 February 2017 via mobile

If you get a good rate then this is worth staying. Location is good and central.

Other than that not much else positive to say.

Extremely rude cashier at reception spoke to me like dirt - how can you have staff like that on reception??? What training did you give??? (and no it was not a cultural misunderstanding... most Thai people are wonderful!!) rest of staff really good.

No great hot water, toilets don't flush properly (management aware as they have signs above loos), toilet paper so cheap it disintegrates as you take it off the roll (ffs a few extra baht!!), ac thermostat not working (off or freezing), hotel security really poor... walking through a restaurant with luggage is not very pleasant and anyone can access lifts.

Stayed: February 2017, travelled solo
Thank Abujamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 14 February 2017

Dear Abujamin


Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor.

Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service with receptions staff we have taken note of your comment and have been looking into them personally together with the department concerned.

We truly hope that you will allow us the chance to demonstrate that commitment on your next visit.


Sincerely Yours ,
Customer Service Team


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2017

Let me start this by saying that there wasn't anything terrible about the LK Empress. The lobby was nice, the breakfast looked decent, and the rooms were a decent sized. However, at the price point they were charging, the hotel had a couple of glaring deficiencies. First, the elevators were terrible. You would get on, push the appropriate floor, sit there a couple of seconds until you realized that it cleared your entry. I don't know what was up with it's electronics but was a consistent annoyance. Second, hot water, or lack thereof. Third the jacuzzi was useless. Between the lukewarm water, low water pressure, and huge tub....it was useless. I gave up on it after spending 15 minutes watching it fill 1/3 the way. Lastly, the property is starting to show some age. The ceiling molding had pulled slightly away but no one had caulked/fixed....etc. really minor things but I would have expected a hotel in this price range to have been better maintained. It's a shame because the location is terrific, the staff were nice, and it should be a great hotel but right now it's probably a 3 * place at a 4* price.

Stayed: January 2017
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 14 February 2017

Dear Andrew M


Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor.

Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service we have taken note of your comment and have been looking into them personally together with the department concerned.

We truly hope that you will allow us the chance to demonstrate that commitment on your next visit.


Warmest Regards ,
Customer Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2017

Just back from LK The Empress.

Positives: Great location (near beach, walking street and shops/ food courts), friendly staff, comfy bed, nice shower, nice food, Breakfast adequate, price was ok (£954 for 14 nights) plus late check out (approx £40), sheets cleaned daily, decent TV channels, nice room lighting. Decent internet in room, quick check in and good check out. Good manageress IMO

Negatives: Poor quality balcony, had to move room 2 times due to ants in bathroom sink and table where kettle was, breakfast was full on several occasions and waited to be seated and the food ran out, same problem for dinner, pool area does not get the sunshine due to seclusion.

Overall 8/10 well done!

Room Tip: Top floor are the newer rooms.
  • Stayed: February 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Golfmadeasy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 14 February 2017

Dear Golfmadeasy72


Thank you for your recent stay at our hotel, it is a pleasure to read that you liked our location and room facilities, and thank you for sending us your feedback.

We appreciate your comments and suggestions. By telling us what you don't like and needs to be improved , you are helping us deliver great customer service to our other guests in the future.

Once again, thank you for choosing LK The Empress and we all look forward to welcoming you back in the near future.



Best Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017 via mobile

Second time we have stayed here, hotel rooms are stunning, jacuzzi baths, lovely showers, everything you need is in the room
We had balcony see view.
Very good breakfast, staff lovely, nice pool too
My only moan is no courtesy room, so couldn't not have a shower before our flight as we had to check out at 12 and flight wasn't till 12 at night, it was a shame they didn't offer this, wifi is good

Stayed: January 2017, travelled as a couple
Thank Hayes1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 24 January 2017

Dear Hayes1967


Thank you for your review providing feedback of your stay. We appreciate your comments and suggestions.

By telling us what you don't like and needs to be improved , you are helping us deliver great customer service to our other guests in the future.


Best Regards ,
Customer Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017

very good property, nice specious rooms with good furniture and upholstery. convenient location, good staff and good service. only problem is hot/cold water in bath room. It suddenly get hot and cold,

  • Stayed: January 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank surenmehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 24 January 2017

Dear surenmehta


Thank you very much for choosing to stay at LK The Empress Pattaya and for the time that you have taken to write a review.

It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back.


With Kind Regards,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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