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“Free city tour is just a waste...tricked to goto Gem gallery!”

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Citin Garden Resort
Ranked #229 of 458 Hotels in Pattaya
Reviewed 22 May 2012

We stayed for two days in this hotel. We were given a family and friends connected room facing the swimming pool. The hotel is little far away from the Walking Street and the beach. Tuk Tuk service is available for 10 Baht to walking street. The staff are ok. No proper room service and the complimentary free half a day tour is just a trick, you are asked to pay 100 Baht for the driver and he takes you to a view point and a temple. Then you are forced to go to a GEM shop (and if you chose not to go, the driver will charge you). The breakfast is decent. Quiet place opposite to Big C super market. Overall a decent hotel for a reasonable price.

Room Tip: Chose a room closer to the Wi-Fi router if you need Internet access. Poor room service and avoid the...
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  • Stayed: May 2012, travelled with friends
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1  Thank rathnakumar1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort, responded to this reviewResponded 6 June 2012

Dear Valued guest,
We are sorry to learn that we did not meet your expectation on the half Day Tour. Please accept our sincere apologies for your disappointments and please assure that this will be taken up with departments concern.
Your feedbacks have been most valuable and informative to immediate attention to improve our guest service standards and to ensure that such mistakes will not occurred again in the future. Once again, please accept our apology on the unpleasant incident.
We look forward to welcoming you back to Citin Garden Resort again.
Very truly yours,
Sathian P.
General Manager

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217 - 221 of 418 reviews

Reviewed 19 May 2012

Recently stayed at the hotel after reading 'EXCELLENT' reviews in Tripadvisor.....its one of the scams of Thailand..........One of my biggest Travel mistakes to date.......

1) One of the farthest hotels from the main attraction.........around 5kms away from the beach and walking street.....free tuk-tuk at hotel leaves every hour...but you may never be there at the right time.........if you go to the street to get local Tuk Tuk....sharks are ready to rip you off....dont pay more than 10 baht to Walking street....night 11:30pm beyond..Tuk Tuk services subside...very less Tuk Tuk in roads...to come back to the hotel after 11:30pm ...either walk ( 5 kms).....take a motor taxi ( they wil try to rip you off)....negotiate with few Tuk Tuk who will try to charge 200 bathts for a 5min-10 mins ride......

2) In the room there is no extra plugin point...we had different plugs and asked for a converter........night receptionist is very rude.....not ready to help....

3) No hot water....when complained...blank faces...no engineer........complained 5 times...no action....

4) No complimentary tea packets..when asked...blank faces......


Have had a very bad experience while staying here.........one of the worst experiences in my life

My suggestion....please don't get fooled by the excellent reviews in the TripAdvisor...I am a recent victim to the posts...........even if few guests have had good experience...the location of the resort is very very far from the main place....no point in wasting your hard earned money.........I am sure after my review there will be 5 more excellent reviews so that when a gullible customer sees the TripAdvisor page...he only sees them.......TripAdvisor is being successfully used by these hotels to con you....please check the other few page reviews and then make a decision..............

Room Tip: Never stay here...u can get good places other then this at the same or lesser price near the main at...
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  • Stayed: May 2012, travelled as a couple
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2  Thank Ganjajgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort, responded to this reviewResponded 6 June 2012

Thank you very much for your time to write and sharing your experience during you’re stayed at Citin Garden Resort. We are sorry to have learned of the regrettable service which to us serious and rest ensured that we rectify with immediate affect with all concern. Please accept our sincere apologies for your disappointments.
Your feedbacks have been most valuable and informative to immediate improvement for guest service standards and to ensure that such mistakes will not occurred again in the future.
Once again, please accept our apology on unpleasant incident.
We look forward to welcoming you back to Citin Garden Resort again.
Very truly yours,
Sathian P.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2012

Stayed recently for 5 nights at this pleasant little hotel tucked away in a quiet location, about 10 mins taxi ride from the center of Pattaya and near to Big C hypermarket and Sukhumvit Rd. Staff very friendly and helpful, rooms spacious and clean, good swimming pool in garden setting....free tuk tuk every hour into Pattaya. Breakfast totally adequate...Car parking space provided and free wi fi. Overall, great value for money and I would not hesitate to return.

Room Tip: Book and pay on line for best value
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  • Stayed: May 2012, travelled on business
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Thank BritabroadLondon_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort, responded to this reviewResponded 29 May 2012

Thank you very much for your time to write and sharing your experience during your stay at Citin Garden Resort.
As a well traveled guest, your comments are valuable in helping us to maintain a high level of service and ensure that your expectations are met each visit. Your kind compliments will be shared to our valuable staffs who will appreciate the recognition that you have given and will always be delighted to be of your service.
We certainly hope that your future plans to Pattaya will include Citin Garden Resort and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality
Thank you once again for your taking the time for posting the reviews.
Yours sincerely,
Sathian P.
General Manager

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Reviewed 25 April 2012

I had booked this hotel for my stay last week. The rooms are big enough and was well maintained, cleaned on a regular basis. I had booked the pool facing rooms. Rooms are reasonably priced and equipped with a well stocked bar. Staff was friendly and courteous, especially the front desk. Mr. Charlie who arranges the tours and airport transfer was very helpful and catered to all our needs with a smile. My only grudge was the absence of a 24 hr restaurant, food can be ordered only between 6:30 am to 11:30 pm. Breakfast menu was okay and french fries is the only option for the Vegetarians.
The hotel is located away from the chaos of the beach road and the walking street. They also have a free tuk-tuk service every hour or so. You can also opt for the bike taxi which is easily available near the outskirts of the hotel.Wi-fi is free but has got very weak signal in the rooms.
Overall I had a pleasant and memorable stay. Highly recommended!

Room Tip: Pool facing rooms are recommended. I was put up at room #220 which had a good view of the pool.
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  • Stayed: April 2012, travelled with friends
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Thank prafmetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort, responded to this reviewResponded 30 April 2012

Thank you very much for your time to write and sharing your experience during your stay at Citin Garden Resort.
As a well traveled guest, your comments are valuable in helping us to maintain a high level of service and ensure that your expectations are met each visit. Your kind compliments will be shared to our valuable staffs who will appreciate the recognition that you have given and will always be delighted to be of your service.
We certainly hope that your future plans to Pattaya will include Citin Garden Resort and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality
Thank you once again for your taking the time for posting the reviews.
Yours sincerely,
Sathian P.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2012

This was a wonderful place for us to stay! Since it was in south pattaya a little away from all the attractions but thanks to the tuk tuk it made it easy 4 us n ws also a quiet place to come back to at the end of the day. The rooms were clean and comfortable and the staff friendly. the breakfast was okay.. Enjoyed the room was v spacious n big so was d pool and the space.. We would definitely return and recommend to others to visit citin...

  • Stayed: March 2012, travelled as a couple
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2  Thank Tina U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort, responded to this reviewResponded 30 April 2012

Thank you so much for taking the time to share us your remarkable stay experience at Citin Garden Resort during your recent visit.
As a well traveled guest, your comments are valuable in helping us to maintain a high level of service and ensure that your expectations are met each visit. On this occasion, we are delighted to learn that you really enjoyed during your stayed with us.
Your kind compliments will be shared to our valuable staffs who will appreciate the recognition that you have given and will always be delighted to be of your service.
We certainly hope that your future plans to Pattaya will include Citin Garden Resort and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality.
Warm regards,
Sathian P.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citin Garden Resort

Address: 148 / 232, South Pattaya Soi 2 | South Pattaya Road, Pattaya 20150, Thailand (Formerly Citin Garden Resort)
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Business Hotel in Pattaya
#28 Romantic Hotel in Pattaya
Price Range: €19 - €46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citin Garden Resort 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Gazebo Resort Pattaya - set amongst a lush Tropical garden - is noted for its tranquility. Yet it lies in the heart of Pattaya on the South Pattaya Road just minutes away from shopping centers such as Central Festival Pattaya, Royal Garden Plaza (home to Ripley's Believe It or Not Museum), Walking Street and more. Our 70 roomed, 5 floored hotel offers 4 spacious types of rooms; the Superior room, Deluxe room, 2 Bedroomed Garden Suite and a 2 Bedroomed Suite. Our rooms are intimate with their dark wood panelling with discreet Thai motif patterns. The swimming pool set amongst the lush tropical garden beckons. For dining, there is the Gazebo Cafe overlooking the pool. Additional facilities include a meeting room that can cater to up to 200 persons, free Wi-Fi throughout the hotel and a free shuttle service with scheduled trips to Tops Supermarket, Pattaya beach, Walking Street and Central Festival Pattaya. ... more   less 
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TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA, LoveHolidays, TravelUp and 5viajes2012 S.L. so you can book your Citin Garden Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Citin Garden Hotel Pattaya

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