We booked 4 nights and really enjoyed the first one. Then the horror started: the next morning I took a shower, opend the glas door and the whole think smashed! I opened it pulling softly without any pressure. My foot was hurt really bad, with a deep cut, and one of the staff members took me to the hospital. A lady from the reception told me not to worry, I don’t have to pay for the broken glas. We were kind of surprised that she thought this is an option and expected them to apologize for the inconveniences. When we came back, the staff at the reception told us that they don‘t have a similar room for us, so we decided to leave. Then the guy at the reception told us that we had to pay for the second night, too, although we couldn’t stay, because it was 5 pm when we returned from hospital, and Check-out time was noon! We thought he was joking, but he really kept the money for the two nights because he blamed me for breaking the shower door as I opened it the wrong way. I told him that even if I did, the door should not break and this incident ruined my trip. But there was no room for discussion, he even wanted to call the police when we didn’t wanna accept this. When we called a friend from Chiangmai for help, they made up a story that I smashed the reception desk by beating, with my tiny girly flat hand (come on, guys!) and kept half the key deposit, too. What a bunch of liars! We left very disappointed by the impolite and rude way of service. The trip was ruined as I couldn’t move for the next ten days. The staff was not interested because, again, it was all my fault. I really can’t recommend this hotel! Not possible to have a good and relaxed time with staff and service like that!
- Official Description (provided by the hotel):
- This luxury boutique hotel features 30 rooms, all well equipped and elegantly decorated and complimented by a spa. Hotel features include a restaurant and a spa selling ReunRom Spa Chiangmai products. The hotel is located in close proximity to the University of Chiang Mai, Chiang Mai Zoo, the night bazaar, and temples such as Wat Chiang man. Enclosed between the Narawat Bridge and Iron Bridge. ... more less
- Reservation Options:
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- Also Known As:
- Tea Vana Chiang Mai