I have to say firstly that I'm usually a VERY positive person and don't often leave poor reviews for ANYTHING. This hotel, however, was VERY disappointing. I did read extensivley what people had written about the hotel, and also took into account that numerous reviews were by one-time posters, which I therefore generally disregarded. I made an informed, balanced decision to stay here & I made the wrong choice, I'm afraid.
There were certainly positives about the hotel - the location is fabulous for shopping, the rooms are spacious (we were on the 16th floor in what I think was termed a deluxe room), the room was very clean (it did have a musty smell, but we fixed that with some lemongrass room spray), the bathroom was clean and had plenty of counter space, the gym was small but most things worked, the pool area is quite ok, and the biggest plus - the housekeeping staff was LOVELY - friendly, efficient, helpful and flexible. They were seriously great.
It was just SUCH a shame that some of the other staff were unfriendly, bordering on hostile at times. The front desk staff, though not exactly friendly, were efficient and pleasant. The doormen completely ignored our smiles and hello's every day except the day we checked in (when they could get a tip from us) and the day we checked out (when they could get a tip from us) - other than that they didn't even respond to any greetings as we walked in & out numerous times a day. Then on the last day one of the doormen said he couldn't get a 'big taxi' for us and we'd have to use the hotel van at a cost of BHT1400 to go to a hotel nearer the airport. I refused his offer, and as we were speaking a station wagon taxi pulled up & I told him that was what we wanted & he said 'none available later' - I said that was ok, we would take that one right there & we thought he was going to stop the taxi for us, turns out he wanted to make some money from the transaction & came back to say 'ok, BHT1200', I told him, no, we'd use the meter or find another taxi. He then said OK, BHT1000. I again told him no, at which point he spoke again to the taxi driver who agreed to use the meter - which came to BHT240. Very disappointing behaviour.
We also found that although the breakfast staff at the tables were very nice, the lady at the front desk some mornings didn't even look up at us when she asked for our room number & was quite unfriendly. The breakfast was also really not good, I'm not sure why anyone on here would say it was even OK. There was a small amount of fruit, which was nice, but the hot food was pretty much inedible other than the chicken porridge, which was good. They do have a couple of choices of juices plus cold water, tea and coffee. There were no bakery goods at all.
It was fortunate that we continued on to one more hotel before leaving Thailand as it was amazing & we left Thailand feeling great about our holiday. The next time we stay in the Pratunam area we'll choose maybe the Novotel or even a Baiyoke property rather than the Indra Regent. We had taken the breakfast into account in the price, but as it added no value, we really should have stayed elsewhere. Also keep in mind that you need to pay for wifi - and you have to pay cash up front, it can't be put onto your hotel bill, which was both odd and also inconvenient for business travellers. Oh, and if you like a soft bed, this isn't the place for you - their beds are rock hard!
- Official Description (provided by the hotel):
- Conveniently located on Rajaprarop Road in the heart of Pratunam one of Bangkok's most popular shopping districts, Indra Regent Hotel is only a short distance to Central World, Platinum, Siam Paragon, and also tourist attractions. At your doorstep is Indra Square and Pratunam market with local delights at great bargains. 455 rooms include Superior Room, Deluxe Room, Triple Room, Junior Suite, Family Suite, and Residential Suite. Facilities include Botanica cafe, Ming Court Chinese restaurant, and Poolside Bar/Cafe, and Sala Thai restaurant featuring Thai dinner and traditional dance show. ... more less
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- Also Known As:
- Regent Hotel Bangkok
- Regent Hotel Indra
- Indra Regent Hotel Bangkok
- Indra Hotel Bangkok
- Regent Bangkok
- Indra Regent Bangkok
- Bangkok Regent