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Reviewed 4 weeks ago via mobile

Good take care esp for Yuwannee
Yummy :))))
Worth to try dinner buffet here at next 2
Seafood Beef Indian food is da best
Best service for disable

Recommend for party or family time
Enjoy !!!!!!!!!!!!!

Date of stay: November 2018
Trip type: Travelled with family
2  Thank Cruiser05498440662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLBK_Shangrilabkk, Manager at Shangri-La Hotel Bangkok, responded to this reviewResponded 2 weeks ago

Dear Cruiser05498440662,

Greeting from Shangri-La Hotel, Bangkok and thank you so much for taking your time to share your dining experience at NEXT2 Cafe

It is our pleasure to serve and look after our valued guests from our hearts. We are pleased to noticed that you were really enjoyed in a selection of international buffet especially Seafood, beef and Indian gastronomy prepared by Chef Singh. And certainly that your kind compliment will be passed to Khun Yuwannee, who always brings wonderful moments to guests.

This means so much that you would recommend our hotel and we look forward to seeing you again on your next visit soon.

Sincerely,
Jan Kaiser
Hotel Manager

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Reviewed 4 weeks ago

This is a nice riverfront oasis in busy bangkok. A Bangkok destination in itself, having a quiet drink at the riverside pool or bars at this hotel watching the river traffic go by is hard to beat and perhaps the highlight of our Bangkok experience. Its relatively central, significant ferry and sky rail stations are next door. Facilities are great and staff attentive. I've stay at some of the other riverside hotels if Bangkok including the Oriental and Penisula, can't go wrong here in my view.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLBK_Shangrilabkk, Manager at Shangri-La Hotel Bangkok, responded to this reviewResponded 2 weeks ago

Dear Ian D,

Greeting from Shangri-La Hotel, Bangkok and thank you for taking the time to let us know about your recent stay with us.

It is wonderful to hear all your positive feedback following your recent stay, we are happy to read that you have enjoyed all aspect in our hotel and services was excellent. We promise to keep up our good work to make sure that our guests will be joy during their stay.

Sincerely,
Jan Kaiser
Hotel Manager

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Reviewed 4 weeks ago via mobile

My family and I stayed at this hotel for 4 days. Customer service was AMAZING. The restaurant staff Oui, Rose, Tee, Anoy and Jae are the people to ask for. They gave 5 star service every day. I was throughly impressed with this hotel and would highly recommend it to anyone looking for a phenomenal experience. Pay the extra and included breakfast it is worth it.

Date of stay: November 2018
Trip type: Travelled with family
1  Thank Flyer25911122291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLBK_Shangrilabkk, Manager at Shangri-La Hotel Bangkok, responded to this reviewResponded 2 weeks ago

Dear Flyer25911122291,

Thank you for sharing your wonderful experience with Shangri-La Hotel, Bangkok on TripAdvisor.

It is always great to hear and see positive feedback when it comes to customer service, which matters the most to us! We strive to provide exceptional service to all of our guests and your kind comments have been passed on to the team to recognize their efforts.

Thank you for your feedback once again, and our team hope to have another opportunity to host you in next visit.

Sincerely,
Jan Kaiser
Hotel Manager

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Reviewed 4 weeks ago via mobile

Having Dim Sum lunch at Shang Palace , We usually come for Dim Sum here as we thought this is the best place for Dim sum, food taste is not as good as before but OK, service is excellent as usual.
Overall is good.

Date of stay: November 2018
Trip type: Travelled with friends
Thank Getaway40446182344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLBK_Shangrilabkk, Manager at Shangri-La Hotel Bangkok, responded to this reviewResponded 4 weeks ago

Dear Getaway40446182344,

Thank you very much for dining with us at Shang Palace.

We love to read that you had a wonderful lunch with friends and enjoyed the Dim Sum selection of prepared by Shang Palace culinary team as well as our attentive service from the team. We are sorry to hear that your dining experience this time did not reach what you expected as before. We will ensure that your comment will be shared to our team to maintain the quality of food to make our diners happy.

We most certainly await the pleasure to welcome you back at Shangri-La Hotel, Bangkok and thank you once again for your review.

Sincerely,
Jan Kaiser
Hotel Manager

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Reviewed 4 weeks ago via mobile

We had a few days in this wonderful hotel. It is very convenient when you are not only reach almost everywhere in BK by BTS with a short walk but also could take a boat to reach the center.

Came back here for the 2nd times and we felt it still as good as some years ago. Benefits at the Club Lounge was great. Nice view from our room, delicious food and beverage, good take care, pro staffs ....

The swimming pool was special, large, clean, many shadows around. Fruit and water were served for free.

There are some restaurants and bar inside this hotel along Chao Praya river. Very nice designs and romantic. Drink was tasty but soup and salad in Thai restaurant were too sour than another places in Thai. There’s many bars and restaurants near by the hotel also.

We booked their limousine to the airport and they followed us and helped us from A to Z until we got the security gate.

Overall, this hotel deserves a five star hotel where we always think of it whenever plan to BK. Luxury, great location, romantic and pro staffs.

Date of stay: January 2018
Trip type: Travelled as a couple
4  Thank ngothidieuthuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLBK_Shangrilabkk, Manager at Shangri-La Hotel Bangkok, responded to this reviewResponded 3 weeks ago

Dear ngothidieuthuy,
Please allow us to thank you for your re-visit and for choosing to spend your time here with us at Shangri-La Hotel, Bangkok

We were delighted to learn that you had an exceptional stay with us just like it was for years ago and particularly enjoyed the Horizon Club Lounge with the scenery of Chao Phraya River. We will commit to improve the finest level of luxury to make our guests feel overjoyed during their stays.

Thank you once again for sharing your experience with us and we are glad that you will consider us for your future visit in Bangkok again.

Sincerely,
Jan Kaiser
Hotel Manager

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