We were excited to arrive at the Banyan Tree. We received a warm check in and our room was gorgeous, spacious and well equipped.
The facilities were excellent, from the gym to the spa through to the pool.
Our only gripe was that we paid the full balance upon departure but discovered our card had been charged for the whole stay again, taken at check in. It’s over a week since we stayed and the hotel still hasn’t released the money to us.
The receptionist at checkout dithered about and charged our card three times, which alarmed us at the time. We hope it was just an administration error, but were $600 out of pocket now, until the money is put back in our account.
Other than that, it’s a fantastic hotel. We would stay again, but would ensure that we paid in full at check in. More
- Free Wifi
- Free Parking