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Royal Orchid Sheraton Hotel & Towers
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Traveller rating
3,445
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489
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91
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Reviewed 14 September 2011
Great Hotel with great staff.

We have been staying at this hotel for 20 years and have never been disappointed. Its not so much the physical hotel but the wonderful staff.
Some have been there the whole 20 years which is a measure of their commitment and the management's care.
Now that we are living in Bangkok for long periods we still visit The Royal Orchid regularly for coffees and meals and are always treated as guests..
We must mention some exceptional people.
Mr Boonmee..the concierge, is the best we have ever encountered on our many travels.
He is closely followed by Wichan the door man.
In the restaurant "etc", Sompong has overseen terrific service for twenty years and the delightful lady Nusara also in the restaurant is worth striking up a conversation with.
I have been critical of some Le Meridiens but this Sheraton makes up for all the other Starwood mess ups.
Try it.
Its also next to Rivercity Antiques complex and right next to China town.
Its location on the river also gives hours of free entertainment.

Date of stay: September 2011
  • Trip type: Travelled on business
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    • Service
Ask DTNorthCoast about Royal Orchid Sheraton Hotel & Towers
2  Thank DTNorthCoast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina_Liu, Hotel Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded 3 October 2011

Dear DTNorthCoast,

Thank you for your loyalty over the years, not only as an overnight stay guest but now also as a local visitor frequenting our facilities!

Your recognition of our service, particularly highlighting Boonmee, Wichan, Sompong and Nusara is much appreciated. I am sure they are all happy to assist.

We value your on-going support and looking forward to welcoming you here for many more years to come!

Sincerely,

Tina Liu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2011
Anything to Accomodate

We have stayed here a number of times and my last review complained that our room was on the 17th floor. This time when my wife and son Tommy booked in, we told them we prefer something nearer ground level. It seems they tend to put guests on the high floors for the views of Bangkok. Normally the 5th floor is not used. At our request they opened a room for us on it. This is typical of the attitude we find at this hotel. Everyone has a smile on their face from when you arrive at the front door right the way through until departure. Breakfasts here must be just about the best in Asia.

Date of stay: August 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Ask Julian P about Royal Orchid Sheraton Hotel & Towers
1  Thank Julian P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina_Liu, Hotel Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded 3 October 2011

Dear JulianHuntley,

Thank you for your 2nd review of your most recent stay here at the Royal Orchid Sheraton.

We are pleased to know that you were happy with the room assignment on lower floor as required this time. As we aim to provide our guests with the highest level of comfort, please do let us know any particular needs you might have at time of reservation so that we can do our best to accommodate.

Sincerely,

Tina Liu
Hotel Manager

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Reviewed 8 September 2011
One of my favourite hotels. Always a joy to stay there.

The quality of the beds the service and the views are excellent and unchanged.
Two outdoor pools and a free shuttle boat.

Room tip: stunning river views
Date of stay: August 2011
  • Trip type: Travelled as a couple
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    • Cleanliness
    • Service
Ask travelpig_9 about Royal Orchid Sheraton Hotel & Towers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2011
I liked it and will be back

very friendly service, nice staff. Good, quite location at the river without being far from shopping and night life.

Date of stay: August 2011
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 September 2011
Only bright spot in Bangkok.

An oasis in chaotic Bangkok. Stayed here for 4 nights in November.
The moment i stepped into the lobby, the high ceilings & beautiful sculptures took my breath away. Tasteful music played in the background, creating a kind of zen & serenity.
My room on the 25th floor was a haven which I didn't want to leave. The room was tastefully decorated & in a deep shade of green with flower motifs on the wall. Large floor length bay windows provided a gorgeous view of the mighty Chao Praya river, especially breath-taking by nite. Everything was tucked away neatly, with the safe installed in a drawer in the tv console. A desk was provided for working on the laptop.
A coffee maker was provided as well as the usual kettle. A nice compliment of coffees & teas, & this being Thailand, even condoms(!!) were provided! I fell in love with the spacious bathroom which comes with a glass enclosed separate shower stall with a rain shower!! The tub was deep & large enough for two. Complimentary toiletries were generous.
One of the negatives was the Breakfast buffet, although with a variety of local & western, it hardly changed in menu in the 4 days I stayed. Tasty, yes, but could have changed the menu abit everyday.
Other negative was the high & separat charges for wireless & LAN connection for Internet access.
Other than that, it was a wonderful experience staying there, not forgetting the wonderful concierge & service we received throUghout.

Date of stay: November 2010
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Ask happimie about Royal Orchid Sheraton Hotel & Towers
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