This JW property is exceptional. We returned to Thailand via the “Test & Go” program (only 1-night) stay). As a Titanium Elite Bonvoy member, a very nice upgrade was offered. In addition, the hotel knew my wife & I had just been married in the USA on New Years Eve (they knew from submitted paperwork required for entering Thailand). The hotel staff/management went out of their way to leave a wonderful welcome surprise in the room even though we were only staying one-night. The staff are all excellent and highly professional - everyone from the airport transfer team, to the bell staff by the arrival/departure area, to the front desk agents, to the room service/F&B crew, to housekeeping. The reservations team was also highly professional helping to ensure all paperwork (Thailand Pass, transfer logistics, documents, etc) were coordinated. There was constant communication and a very smooth process. All top-notch! The grand lobby area of the hotel and the hotel interior/rooms are both beautiful and immaculately clean. This is a well-run property that cares for guests! Thank you to the staff for a wonderful stay and the extra effort to make it special for us.

The staff bring this experience to the 5 star level. The concierge did everything to make my days simple and optimal. The facilities are nice. Swimming pool is a bit fresh and wait between 11am and 3pm to have sun. Spa is great. Breakfast is amazing, next time I’ll be in Bangkok, I’ll definitely be there. The only « bad point » is that the rooms are relatively small and dark.

We stayed at the JW Marriott for our one night Test and Go stay. From my initial contact this hotel provided exceptional service. They provided efficient responses to all my queries. The booking process was easy through the website and then I received a quick response asking for additional details as required for the Thailand Pass SHA+ program. The hotel efficiently provided me with all the required documents for our Thailand Pass application. Upon arrival at BKK, the hotel driver was waiting for us (even though our flights were early!). They took us to the hospital for our PCR test, which was a quick and easy drive through process. We then arrived at the hotel just a few minutes later. Check in was smooth and our room had been specially decorated for a special occasion, including sparkling wine and some treats. Our PCR test results arrived about 6 hours later and then we were free to come and go as normal. Hotel location was great. I had some issues with a tourist SIM and the concierge spent at least half an hour on the phone to the phone company trying to sort the issue on my behalf. The included breakfast was delicious. The hotel was covid safe in all respects. Overall, absolutely impeccable service and incredible attention to detail in all regards. Nothing at all was too much trouble. We will definitely stay at the Marriott for any future stays in Bangkok. Highly recommended with absolutely no reservations.