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“Great room and location but service and amenities not 5 star”

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Hansar Bangkok Hotel
Ranked #42 of 896 Hotels in Bangkok
Reviewed 18 January 2018

Very good big room and easy to get around - very convenient.
Several small things were not good - room service food was bad. Staff very willing but not great English in some cases. Breakfast generally fine but some dishes really not good.
Felt like corners were being cut - 5 star accommodation with 3 star service and amenities

  • Stayed: January 2018, travelled on business
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Review collected in partnership with this hotel
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pakapol T, Public Relations Manager at Hansar Bangkok Hotel, responded to this reviewResponded 4 weeks ago

Dear Mark L. Thank you for you valuable input.
We are sad to hear about your dissatisfying experience here at Hansar Hotel Bangkok.
We would like to apologize for any standards which were below your expectations, we will gladly look into the departments involved to further investigate with the issues you have experienced.
We can assure you that at Hansar Hotel Bangkok we pursue to deliver the best experiences with best products and ingredients.
We hope we can acknowledge these issues while you were here in order for us to rectify your problems, furthermore we hope we can have the chance to change your mind on your next visit with us at Hansar Hotel Bangkok.

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22 - 26 of 3,017 reviews

Reviewed 18 January 2018

Wow! I am still so impressed. A fantastic location in Pathumwan, 200m from the BTS station. Attentive, super-professional staff. Spacious room with a nice view. All amenities you might need. Great 'look and feel' - lights, music, smell. And an excellent restaurant, which is not that obvious in the hotels (I usually follow the rule 'don't sleep in a restaurant, don't eat in a hotel'). The best in Bangkok!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank TheButterflyEffect75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pakapol T, Public Relations Manager at Hansar Bangkok Hotel, responded to this reviewResponded 3 weeks ago

Dear TheButterflyEffect75, Hansar Bangkok would like to thank you for the opportunity for us to have you as a guest and for your time to write a review on TripAdvisor. We are happy to receive your positive feedback!

It’s true that our location is very convenient - only a few minutes’ walk to Ratchadamri Sky train Station, and a few minutes more to the main shopping/business district of Bangkok. Our rooms are all spacious and equipped with a custom made bed decorated with the finest silk from Jim Thompson and a complimentary minibar refilled every day. Likewise our restaurant focuses on top quality with organic homemade products.

We are also very proud of our staff! We will make sure the following departments will receive your kind words and continue to strive forward.

Thank you again for your comment and please don’t hesitate to contact us if you have plans on coming back to Bangkok!

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Reviewed 12 January 2018

Hotel fixture is of good quality but concierge constantly make mistake. Firstly, our luggages were delayed by over 30mins. Then, on the 3rd day of our stay, we came back to hotel to find 2 lugguage that doesn't belong to us!

We called the manager up, they gave us a lousy excuse that concierge made a mistake. They said our name is similar to the other guests which we find hard to accept.

Urban room is smaller than expected. It feels like smaller than 71sq. Carpet smells a bit but when aircon is on, it will disappear.

There was no gratitude or compensation for the discomfort they have caused us.

  • Stayed: January 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank 291celinal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pakapol T, Public Relations Manager at Hansar Bangkok Hotel, responded to this reviewResponded 19 January 2018

Dear 291Celinal, we would like to thank you for your valuable contribution.
Firstly, we would like to apologize for any inconvenience you may have experience during your stay at the Hansar Hotel Bangkok. We will further investigate the departments responsible for the carpet smell and luggage confusion to ensure the issues would not occur in the future.
We hoped to acknowledge these undesirable experiences sooner so that we could rectify and compensate for your distresses during your stay.
On the other hand, our Urban Suite is furnished with an interior garden which could overwhelm the size of the room.
We will do everything to ensure your next visit with us is more pleasurable.
We gratefully take your opinions into great consideration for us to continue improving our products and services for you and our future guests.
Best Regards,
Hansar Bangkok Marketing Team

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Reviewed 10 January 2018

Absolute perfection with non pretentious luxury. The Hansar is so conveniently located right in the best part of town. I particularly loved the "pillow menu", but the staff and their service were exceptional. I cannot recommend this hotel enough. Thank you Hansar, we will be back.

  • Stayed: December 2017, travelled with friends
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Review collected in partnership with this hotel
Thank carln444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2018

We chose this hotel mainly for its location next to BTS station and also from prior experience with the Hansar brand. They certainly didn't disappoint. Great and friendly staff, clean rooms, with expected facilities (pool, fitness area, spa and restaurants). Love their breakfast offering as well. Will definitely recommend others to try them out.

  • Stayed: January 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Benny N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hansar Bangkok Hotel

Address: 3 Soi Mahadlekluang 2, Rajdamri Road, Bangkok 10330, Thailand
Phone Number:
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Bangkok
#19 Business Hotel in Bangkok
#29 Family Hotel in Bangkok
#31 Spa Hotel in Bangkok
#40 Luxury Hotel in Bangkok
Price Range: €126 - €401 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hansar Bangkok Hotel 5*
Number of rooms: 94
Official Description (provided by the hotel):
Welcome to Hansar Bangkok, an unrivaled luxury experience just steps away from the heart of Bangkok and a short one-minute walk to the BTS Skytrain, yet nestled in the seclusion and comfort in Bangkok's most prestigious location, Rajdamri Road. Endless and enchanting views of Bangkok greenery, outstanding architectural elegance and timeless style, amenities to please the most discerning traveler, this is the Hansar way of life. Our suites are steeped in modern comfort and amenities, contemporary yet timeless in style and adorned in Jim Thompson silk. ... more   less 
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Also Known As:
Hansar Bangkok Hotel Bangkok

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