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Reviews (228)
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All reviewskids clubsoft openingfitness center and spagenuine star hotelbooked the family roomlarge bathroom with separate showermakassan stationsuper comfortable bedairport linkwarm hospitalitynice rooftop poolmodern roomswell equipped gymlocation is idealwelcome drinkbreakfast was deliciousroom service
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Reviewed 25 November 2017

This review of the Lancaster hotel is quite unique in the sense that I’m the hotel’s first guest. I stayed at the Lancaster in Nov 16-19 2017. It’s a five-star property with 231 rooms built in Thai traditional style. The hotel is Thai owned in classic Thai style and offering Thai warm hospitality. My review will be somewhat limitied because many of the hotel’s facilities have not yet opened, including the Wellness floor that comprises the pool, fitness center and spa.
Below are some strong and weak points of this property:
Strong points:
1. Beautiful room (I had the deluxe room, 40 m2), extremely comfortable bed, large-screen TV, separate walk-in rain shower (plus European hand-held system), a free-standing bathtub with an elegantly designed floor-mounted faucet, and separate toilet. In addition, the room included a bay-like window, which gave the impression of a more spacious room (I love bayroom windows!). Complete bathroom accessories, including shaver kit, Listerine mouthwash, etc.
2. Extremely fast snd stable Internet (although one time the IT staff had to reboot).
3. Housekeeping service was impeccable throughout my stay. Always accomodating, courteous and polite but still very professional. First-class turn-down service (defined as not only closing the curtains and preparing the bed, but also cleaned the room and brought new towels, water, etc.). Two girls cleaned my room: they whispered so as not to disturb me (a major difference from, for example, the Centara Azure in Pattaya, where the staff were so loud both inside and outside my room that I had to ask them to please keep down their voices).
4. I’m being offered special service as the first hotel guest. Still, my impression is that the staff personnel are highly trained and skilled at their respective duties and hence all guests will likely be treated similar to the way I was treated. Such an attitude produces an exceptionally high-quality service—I really felt pampered throughout my stay.
5. Family.friendly hotel: Free bf for children under 12, kids club, children’s pool, and other special features for children.
6. Very nicely appointed (spacious) and functional bathroom: separate toilet area, stand-alone bath, and walk in shower. Extremely hot water (so be careful) and outstanding water pressure.
7. Complimentary tea (TWG) and coffee in the room.
8. Business center and well-equipped meeting rooms.
9. 20-meter pool, state-of-the-art fitness center (personal trainer upon request), and the Viva Jiva spa.
10. Delicious ala carte breakfast using high-quality products (for example. Coffee works coffe brand, which also serves St. Regis hotel in Bangkok and the Dan & Delucca (an upscale grocery chain) in Thailand.
11. High-tech, touch-control lighting, and one particular feature that I haven’t seen earlier, namely iglass switchable bathroom that allows privacy in a matter of milliseconds. The bathroom is separated by a floor to ceiling window that you can see through. However, with a simple touch, the window becomes foggy, preventing one from seeing in (perhaps for some people that is a feature they don’t want- haha!).
12. Transportation by Mercedes to and from the aiport. From the hotel to the airport, I paid 1800 baht—a very reasonable price. Thus, I was surprised that at the airporty I was met by the hotel’s representative who took us to the check-in counter and thereafter to the baggage control area. Normally, the cost is close to 4000 baht in Bangkok for such service.

Weak points:
Acutally, it is a bit hard to find weak points, but I’ve done my best to do so under the assumption no property is without some flaws
1. Location is not ideal. However, it is close to both the MRT (subway) and the Airport Link. The cloest malls are a good 20-minute walk, but one could take the MRT and only 1 stop to the nearest mall. According to the general manager, within the next year pubs and some night life will be available.
2. Only 1 restaurant (Siam Brasserie). For some this might be a limitation. But guests can visit other restaurants, which most people do anyway. Still, it could be considered a weak point. Moreover, the club lounge offers buffet breakfast, afternoon tea and evening cocktails with cold cuts and cheese buffet.
3. Only Thai-speaking TV, but I understand channels in other languages will be included once the hotel officially opens.
4. I feel both the Lancaster bar and the Siam Brasserie restaurant currently lack personality, but this may change once the hotel is up and running. Thus, it’s a bit unfair to judge—let’s wait and see.

Room Tip: Hard to say as the hotel's only guest. Suites were not yet available. My room was perfect (room 808).
  • Stayed: November 2017, travelled solo
    • Value
    • Cleanliness
    • Service
2  Thank lshapspro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Lancaster Bangkok, responded to this reviewResponded 28 November 2017

Dear lshapspro,

Thank you for taking the time to write a wonderful (and detailed) review. It was an absolute pleasure to welcome you as our first guest to Lancaster Bangkok. The team will be delighted to read your kind words and we all look forward to welcoming you back to Lancaster Bangkok soon.

Regards,

Martin Hurley
General Manager

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Reviewed 3 days ago via mobile
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Stayed: August 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Lancaster Bangkok, responded to this reviewResponded 2 days ago

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Reviewed 5 days ago
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Room Tip: 12층 사우나 시설이 너무 조아요
  • Stayed: August 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Lancaster Bangkok, responded to this reviewResponded 2 days ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago via mobile
Google Translation

Stayed: July 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Lancaster Bangkok, responded to this reviewResponded 5 days ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Stayed: August 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Lancaster Bangkok, responded to this reviewResponded 1 week ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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