I was forced by circumstances to stay in this hotel, which should have had a complete overall about 10 years ago. The rooms are very dated, everything long past the use/by date. BUT the manager of this hotel ( one of 5 ) is a very good person, who cares, the reception staff are all outstanding, friendly, helpful and efficient but the upper management of the group, never to be seen, never to be talked too, treat them with total disrespect, they are underpaid, understaffed, not allowed to decide on the smallest thing. Breakfast is frankly inedible and all though I received many coupons for it, used it only twice, both times just for coffee, glass of milk, could not force myself to any of the other " items ". They should reduce the offer by half and serve some quality food. Anyway, for a very brief stay of up to 3 days, it is just acceptable, staying as long as I had too, is not advisable. Overall standards are poor in Taiwan and hotel standards even poorer. The last 3 nights I stayed there was for the first day no water from 13h00 till 19h00 and next day from 11h00 till 18h00, my aircon was not working on the first day ( they were helpful with a portable cooler), and the 2nd night when I dropped my spoon and bounced under the bed, I found a piece of chocolate, a slipper and a watch under it. When I complained the " cleaning " lady also recovered an empty ritz crackers box. When she start cleaning she dropped all my snackfood on the floor, cheese, sausage, all garbage. When I complained the hotel manager had to check with higher management to compensate me, then offered me 30 % which I flatly refused after which he decided to pay himself for 2 nights for me. That is the most unforgivable thing for any employer to do, to make the staff pay for the cheapness of the hotels owners, but it is the same in near every hotel in Taipei, take the maximum from the client, return the minimum. S hotel is the exception. As far as I know the only one. Even Sherwood refuses to return anything to the customer, so called long stay or corporate rates which actually can be found near identical on the internet.
- Official Description (provided by the hotel):
- Capital Hotel Arena (Former Hondo Hotel), functioning as a hotel, a resort and a business place, is situated within busy Nanjing E Rd. business area. With convenient transportation, Shin-yi area, where big malls, Taipei 101, Taipei World Trade Center, Taipei Arena, night fairs, and other business areas are, are just blocks away.A business or tourist friendly hotel situated in the middle of everything from shopping malls and museums to religious temples. The guest rooms are trendy and equipped with telephones, mini bars, and air-conditioning. Wake up to a complimentary breakfast from the restaurant or just grab fresh pastries and an espresso from the coffee shop. The business center can accommodate corporate gatherings and meetings so conducting business should be no problem. ... more less
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- Also Known As:
- Hondo Hotel Taipei