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“money only matters to the owners”

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Capital Hotel Arena
Ranked #278 of 587 Hotels in Taipei
Reviewed 2 April 2017

I was forced by circumstances to stay in this hotel, which should have had a complete overall about 10 years ago. The rooms are very dated, everything long past the use/by date. BUT the manager of this hotel ( one of 5 ) is a very good person, who cares, the reception staff are all outstanding, friendly, helpful and efficient but the upper management of the group, never to be seen, never to be talked too, treat them with total disrespect, they are underpaid, understaffed, not allowed to decide on the smallest thing. Breakfast is frankly inedible and all though I received many coupons for it, used it only twice, both times just for coffee, glass of milk, could not force myself to any of the other " items ". They should reduce the offer by half and serve some quality food. Anyway, for a very brief stay of up to 3 days, it is just acceptable, staying as long as I had too, is not advisable. Overall standards are poor in Taiwan and hotel standards even poorer. The last 3 nights I stayed there was for the first day no water from 13h00 till 19h00 and next day from 11h00 till 18h00, my aircon was not working on the first day ( they were helpful with a portable cooler), and the 2nd night when I dropped my spoon and bounced under the bed, I found a piece of chocolate, a slipper and a watch under it. When I complained the " cleaning " lady also recovered an empty ritz crackers box. When she start cleaning she dropped all my snackfood on the floor, cheese, sausage, all garbage. When I complained the hotel manager had to check with higher management to compensate me, then offered me 30 % which I flatly refused after which he decided to pay himself for 2 nights for me. That is the most unforgivable thing for any employer to do, to make the staff pay for the cheapness of the hotels owners, but it is the same in near every hotel in Taipei, take the maximum from the client, return the minimum. S hotel is the exception. As far as I know the only one. Even Sherwood refuses to return anything to the customer, so called long stay or corporate rates which actually can be found near identical on the internet.

Room Tip: they dont have good rooms but make sure you have one with a window
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  • Stayed: March 2017, travelled on business
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Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 81 reviews

Reviewed 30 October 2016

we were there to compete at the Taipei Arena so this was perfectly situated. it is right by the MRT (metro) so we could go sight seeing easily, the Seven Eleven was a block away for snacks and drinks, the staff were great too.

Room Tip: It was a bit weird not having a window but it was a great stay. the staff were efficient, friendly a...
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  • Stayed: October 2016, travelled with friends
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Review collected in partnership with Amoma.com
1  Thank 95katharinew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2016

This was my second stay at the hotel however they have changed their business model to allow a swarm of people across the straits. There was a lot of pushing and shoving. For breakfast, we were told that it starts at 7 but to come at 9am as the swarm of people flock in at 7am leaving no room for other guests. It frankly makes this hotel a less desirable choice. They are now catering to one style of traveller and have taken it off my business travel list.

The good thing about this hotel is the proximity to Taipei arena station - right outside the door step. Catching bus 306 to Rao He night market is easy at 10 minutes away or bus 282 towards the Linjang night market at 15-20 minutes. Buses from hotel are flat fee so pay on the way out and tap your card once. 15 NT for adult and 8 for children. Get a travel card for convenience.

Do do pack a breakfast box if checking out early. 30-40 mins in the morning to the airport and 1,200 NT flat fee. Best to arrange in advance.

The gave me a room without a window however when I asked them to give me a room with a window they said the hotel does not offer or have such rooms. Bad thing to say when I have stayed there before and I did have a window. They just give them all away to the swarm of people.

Watch out for personal safety as there was reports of theft and hotel doors are not self closing.

Again I have now blacklisted this hotel for business travel and would have reservations about staying here with family again. Would prefer a Beauty Hotel.

For the service, feel and the lie I was told, $200SGD a night is not worth it. They also don't reply to emails in English.

  • Stayed: October 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Goochmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2016 via mobile

Solid hotel for business travel. Good size room, clean, great location right beside a MRT station, lots of cafes & and restaurants in the area. Breakfast offerings was very good. Only thing I did like was the cleaning solution fragrant. Will make my preferred choice next time I am in Taipei.

Stayed: June 2016, travelled on business
1  Thank BobbyB Traveler B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2016

Really close to the metro, there are also three of these along the street so beware when taking a cab or anything. This one is next to the Taipei arena metro station. The Songshan and nanjingfuxing stops also have a capital hotel right next two them.

The breakfast is great and should be included in the price of the room. It is across from the arena so if you plan careful maybe you can go see a show or something while you are visits Taiwan.

It is about. 20 min walk to Raohe night market which closes around 12am.

Two metro stops away from the hotel is also how to get to the market faster.

Room Tip: Make sure you book through Ctrip, breakfast included and cheaper than the actual hotel
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  • Stayed: May 2016, travelled as a couple
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1  Thank Cbono90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
benson_wu, 行銷公關 at Capital Hotel Arena, responded to this reviewResponded 5 May 2016

Thank you for choosing Capital Hotel Taipei and taking the time to share your experience.
Your comments are vitally important to us. We would like to thank you for your valuable comments.
We are looking forward to welcome you soon.

Thanking you and warmest regards.
Capital Hotel-Arena.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Capital Hotel Arena

Address: No.55-1 Section 4, Nanking East Road, Songshan District, Taipei 104, Taiwan (Formerly Hondo Hotel)
Region: Taiwan > Taipei
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #278 of 587 Hotels in Taipei
Price Range: €55 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Capital Hotel Arena 3*
Number of rooms: 102
Official Description (provided by the hotel):
Capital Hotel Arena (Former Hondo Hotel), functioning as a hotel, a resort and a business place, is situated within busy Nanjing E Rd. business area. With convenient transportation, Shin-yi area, where big malls, Taipei 101, Taipei World Trade Center, Taipei Arena, night fairs, and other business areas are, are just blocks away.A business or tourist friendly hotel situated in the middle of everything from shopping malls and museums to religious temples. The guest rooms are trendy and equipped with telephones, mini bars, and air-conditioning. Wake up to a complimentary breakfast from the restaurant or just grab fresh pastries and an espresso from the coffee shop. The business center can accommodate corporate gatherings and meetings so conducting business should be no problem. ... more   less 
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Also Known As:
Hondo Hotel Taipei

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