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8 - 13 of 245 reviews
Reviewed 13 July 2018

The hotel has excellent rooms, very kind staff, good food. Their health club and fitness center is well equipped and has qualified instructors. I will recommend it for business meeting, gate-away and family holiday.

Room Tip: Very well done rooms.
Stayed: July 2018, travelled on business
Review collected in partnership with this hotel
Thank dennischaling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shali Priscilla S, Front Office Manager at Hotel Africana, responded to this reviewResponded 12 August 2018

Thank you for your comment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018

Maintenance of the room seems to be a challenge in Africana. Every time you check in you will have to ask for proper lights, bulbs, lamps Etc.
Breakfast is good but very limited options for vegetarians or Indian breakfast.
Shuttle service is effective.
Yet to emerge as a great destination for corporate customers with high end service and aggressive pricing structures.

Room Tip: Maintenance is a challenge
Stayed: June 2018, travelled solo
Review collected in partnership with this hotel
Thank Ashutosh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shali Priscilla S, Front Office Manager at Hotel Africana, responded to this reviewResponded 12 August 2018

Thank you for your comment and have taken note on areas that we as the management need to improve so as to serve you well in future.

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Reviewed 24 June 2018

Great property. Very clean, quiet and comfortable. Food was good. Staff friendly and warm. We were able to walk around from the hotel. We could park our car in the lot. Convenient location. Room was a nice size. Bed was comfortable. Clean linens.

Stayed: August 2017
Thank tinutm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shali Priscilla S, Front Office Manager at Hotel Africana, responded to this reviewResponded 12 August 2018

Many thanks for your comments.

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Reviewed 12 June 2018

It is a very busy hotel with lots of people coming for conferences and it is very central in Kampala. The employees are very friendly! They make you always feel very welcome. Its value for money. Clean and nice.

Room Tip: The upper floors are very quiet.
Stayed: June 2018, travelled on business
Review collected in partnership with this hotel
Thank hmaartens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shali Priscilla S, Front Office Manager at Hotel Africana, responded to this reviewResponded 12 August 2018

Many thanks for your comments.

Hoping to host you again...soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018

Clean rooms and service but as has been mentioned by other visitors, the lifts were a pain. It seems that this is a recurring problem as my colleagues who stayed a few weeks before my stay had the same problem and moved out on the next day. Please do something about the lift.
Moreover, the door lock card always had an issue. I could open my room only after several attempts and this happened every single day of my stay.
The WiFi....The code provided doesn't always work and the reception is slow to respond. Takes several attempts to connect
Shower leaks the water outside of the sliding door while using it.
Overall not very satisfied because of these annoyances.

Room Tip: Choose Ground floor (because of lift problem)
  • Stayed: May 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Sharad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shali Priscilla S, Front Office Manager at Hotel Africana, responded to this reviewResponded 12 August 2018

Thank you for your comments.

We have taken note of some of the points that need to be changed and some have already been worked on.

I trust you would give us another chance...soon to redeem ourselves.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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