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Reviewed 19 October 2014

- Isolated location and inability to call boda boda/taxi without significant wait.
- Mosquito nets in room are ineffective with large holes and gaps.
- No hot water/lukewarm for 30 seconds at best.
- Breakfasts is average for the price.
- Average internet connection.
- Although service is friendly, it is also completely clueless.
- Total inflexibility on check out time: they wanted a full extra night for a couple of hours extra despite hotel being empty.

  • Stayed: October 2014, travelled on business
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1  Thank Business T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

This hotel is located in an area of Kampala known for large estates from days ago. Due to their size, many have been turned into hotels. This is one of the best! The rooms are spacious and have nearly all amenities of expensive hotels at a fraction of the price. The food is very good and the reception staff is exceptional. It is quiet. The garden paths are covered in lush foliage. Great stay. I would gladly return here without any hesitation.

Room Tip: Make sure you leave the hot water switched on at all times. No need to turn it off at this hotel.
  • Stayed: July 2014, travelled on business
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Thank Advancepsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

Nice place, but without the basic necessities for business.

Selected for proximity to my organization’s country office – but in hindsight would have been better to stay a bit further and have decent internet etc.

The Good: Nice place, set in a lush residential neighborhood. Rather quiet. Friendly staff (not useful – just friendly).

Nice restaurant, both for breakfast and dinner. You also have the Carnival restaurant next door if you are in the mood for some serious meat feast.

The Bad: Internet was extremely poor. Did not work half the time (including early mornings, and no one around to help sort it out). When internet was available, it was painfully slow.
Place is in a suburb, and you need transport to get anywhere. Takes the hotel almost an hour to arrange it.

Breakfast starts later in the morning – not possible to get an early start to the day.

No phone in rooms. Didn’t think I would care (frankly I wouldn’t if the internet worked fine) but having to walk over to reception each time to have them try and sort out internet was a drag.

Staff was rather incompetent. They were very nice, smiling etc. but you had to repeat every request at least 3 times, and they could not answer basic questions (distance from town, cost of taxis, password for wifi etc.). Everything took much longer than it should.

Other things that don’t bother me so much, but were clearly below par were the water pressure, and the TV (screen size smaller than my laptop – the last time I saw one of these old models was in the 80s’).

The bottom line: The place has lots of potential, and capable management could probably turn it around in no time and with little investment. However, in its current state, I would not return and cannot recommend to others.

  • Stayed: October 2013, travelled on business
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1  Thank ddiddo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2013

I stayed here for 1 night. I have been coming to uganda for 16 years and spend at least 4 months a year here. I had intended to stay here longer as the place is hidden away from the city center, and it looked so pretty and delicately decorated. The rooms are beautiful and the gardens are so unique, but don't be deceived! The place has no air conditioning or fan, so it gets very hot. There were mosquitoes in my room because the net doesn't cover the whole bed and had holes, so lying in this pretty, nicely decorated room at night I got all bitten and was sweating from no fan or a/c. The tv only gets one channel, which doesn't matter to me but may to some. Another big issue is that you can hear everything from other rooms, so it is quiet from the kla noise, but not from other residents - i was awoken at 2 am by mosquitos and heat, and 5 am by my neighbors who did not stop talking until 8 am, and there is a restaurant nearby that played music until after midnight. There are so many Ntinda hotels that are far better though not as attractive. anyway, this pretty place was not worth the pricetag or the sleepless night.

  • Stayed: June 2013, travelled solo
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1  Thank Rukina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2008

I stayed three times during July and August 2008. It was my first trip to Uganda. I never found anywhere else as nice and it was always a pleasure to return...

Every room I occupied was spacious, nicely furbished and clean. The mature gardens are delightful and neatly maintained. What makes the place so superb are the staff... They made me feel special. Especially, Goeffrey the chef! As a consequence, I've positive praise for the place. The only reason I've not given it an 'excellent' score is that my washing wasn't dry on it's return at my request. It'd been handed in two days earlier, but to be fair it was a Sunday and it had rained! I felt however, that by giving an 'above average' rating they'd not become complacent!

My brother's friends - who live nearby - recommended the hotel, stating that the owner, an ambassador had bought the land ten years previously and waited until the gardens had matured before building and opening a year ago. The proprietor invited all the hotels' guests to a cocktail party and he was constantly referred to as 'Ambassador'!

It's safe to go jogging in the surrounding streets. And the nearby
Kabira Country Club - jacuzzi, sauna or steam room solar heated pool being half Olymic size - gym's open 6 am until 10 pm for which daily membership costs 25,000 Ushs and children 15,000 Ushs.

A 'boda-boda' costs less than one pound stirling - 3,000 to 4,000 Ushs - from the hotel to downtown Kampala.

  • Stayed: August 2008
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Thank percyverance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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