We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“schtiff upper lip”
Review of Hotel Heinitzburg

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Hotel Heinitzburg
Ranked #3 of 17 Hotels in Windhoek
Certificate of Excellence
Reviewed 19 October 2012

Ah ! the Relais et Chateaux chain of hotels tends to get hotel owners that belong to the group go a bit gaga. Rooms are nice, comfortable, well decorated and the view, as well as the food, are really good. But we are in Namibia, not in some castle along the Rhine Valley or in an estate on the Cote d'Azur and having the owners take themselves a bit less seriously would not hurt... Namibia has long been under german influence and these days are not over yet. By far. This place is a bit stiff and certainly a gat place for a first night in the country. But happily, Namibia is much more than that.

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (381)
Traveller rating
Traveller type
Time of year
Language

161 - 165 of 381 reviews

Reviewed 10 October 2012

We went to this place 3 times recently and each time it has been a pleasure. The cakes are fantastic and the views from the open air terrace are incredible. The staff are friendly, efficient and helpful. We also went there for our son's birthday. He wore a "knight's costume" and the manager was friendly enough to escort him to the Knight's room. I would take all our visitors to this place to have a drink.
Compared to European prices it is not so bad. A big piece of cake cost some thing like 4 EUR and the coffe around 1. 8 EUR.

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank gitane_in_zim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

This is a charming hotel. The rooms are well furnished, clean and well equipped. It's position perched overlooking the city makes it a great place for a sundowners on the terrace. The restaurant, Leo's, has an excellent chef but unfortunately one or two of the staff let the whole experience down. We arrived for our dinner to be greeted rather indifferently. We were not addressed by our name just by our room number. We were shown to a table and offered water but no drinks. A waiter then arrived with menus and wine list. We were unable to find wine by the glass and enquired of a waitress what was available. She told us that no wine by the glass was served and no half bottles. When we explained that we did not want a full bottle she sighed in an exasperated manner and offered to go and ask if they would make an exception. She returned to say that we could have wine by the glass. Sauvignon Blanc or Merlot. She Was not able to tell us which wines and seemed irritated that we wanted to know the vineyard. The whole experience was rude and soured our evening. We eventually noticed another table being served a half bottle and when we pointed this out the waitress claimed to have told us that we could have half bottle and walked away!!!!
After 30 minutes in the restaurant without drinks, we asked another waiter Richard if we could see the wine menu again and we ordered a half bottle. He was polite and very helpful and the rest of our evening was fine. We enjoyed a superb meal with excellent cheerful, service from Richard. What a pity that not all the staff are so conscientious and well trained

  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank RinglandsHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2012

I am writing a review of the Heinitzburg open air terrace restaurant not of the hotel itself - only the hotel is listed on Tripadvisor. This is a delightful place with sweeping views of the ever expanding city - ideal to enjoy a late light lunch or tea any time in the afternoon until sunset. The light lunch menu is varied and interesting - I had a prawn stirfry expecting the usual tiny shrimps embedded in it, but they turned out to be proper huge prawns. Only downside a bit pricey and be warned the prices are exclusive of VAT (tax) so with service expect to add 30% to your bill.

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Service
1  Thank bill1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2012

We stayed here at the beginning and end of our trip in Namibia. The building is amazing being an old castle. The rooms were very modern with squeaky clean white bathrooms. However, the way the shower enclosure had been installed meant that the floor was sopping wet after a shower.
Everything else was of the standard it should be in such a hotel.
The terrace was lovely to sit out on and enjoy the views of the city. The food was delicious. We had breakfast, lunch and dinner here and couldn't fault it.
Would stay there again

  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mary p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Windhoek hotels
0.8 km away
Hilton Windhoek
Hilton Windhoek
#1 of 17 in Windhoek
1,433 reviews
1 km away
AVANI Windhoek Hotel & Casino
5.3 km away
Windhoek Country Club Resort
Show Prices
Show Prices
Show Prices
4.2 km away
Arebbusch Travel Lodge
Arebbusch Travel Lodge
#6 of 17 in Windhoek
249 reviews
2.6 km away
Hotel Thule
Hotel Thule
#2 of 17 in Windhoek
236 reviews
2.2 km away
Roof of Africa Hotel
Roof of Africa Hotel
#9 of 17 in Windhoek
179 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Heinitzburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Heinitzburg

Address: 22 Heinitzburg Street, Windhoek, Namibia
Region: Namibia > Khomas Region > Windhoek
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#2 Luxury Hotel in Windhoek
#5 Business Hotel in Windhoek
Price Range: €160 - €303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heinitzburg 4*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Hotel Heinitzburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heinitzburg Hotel Windhoek

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing