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All reviewsterrace overlooking the citywine listdinner servicefirst nighta ground floor roombeautiful hotelboth occasionsoverlooking windhoeksmall hotelen routewelcome drinkrooms are spaciousbreakfast is servedswimming poolstayed one nightnice poollong flight
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Reviewed 10 October 2012

We went to this place 3 times recently and each time it has been a pleasure. The cakes are fantastic and the views from the open air terrace are incredible. The staff are friendly, efficient and helpful. We also went there for our son's birthday. He wore a "knight's costume" and the manager was friendly enough to escort him to the Knight's room. I would take all our visitors to this place to have a drink.
Compared to European prices it is not so bad. A big piece of cake cost some thing like 4 EUR and the coffe around 1. 8 EUR.

  • Stayed: September 2012, travelled with family
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Thank gitane_in_zim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

This is a charming hotel. The rooms are well furnished, clean and well equipped. It's position perched overlooking the city makes it a great place for a sundowners on the terrace. The restaurant, Leo's, has an excellent chef but unfortunately one or two of the staff let the whole experience down. We arrived for our dinner to be greeted rather indifferently. We were not addressed by our name just by our room number. We were shown to a table and offered water but no drinks. A waiter then arrived with menus and wine list. We were unable to find wine by the glass and enquired of a waitress what was available. She told us that no wine by the glass was served and no half bottles. When we explained that we did not want a full bottle she sighed in an exasperated manner and offered to go and ask if they would make an exception. She returned to say that we could have wine by the glass. Sauvignon Blanc or Merlot. She Was not able to tell us which wines and seemed irritated that we wanted to know the vineyard. The whole experience was rude and soured our evening. We eventually noticed another table being served a half bottle and when we pointed this out the waitress claimed to have told us that we could have half bottle and walked away!!!!
After 30 minutes in the restaurant without drinks, we asked another waiter Richard if we could see the wine menu again and we ordered a half bottle. He was polite and very helpful and the rest of our evening was fine. We enjoyed a superb meal with excellent cheerful, service from Richard. What a pity that not all the staff are so conscientious and well trained

  • Stayed: September 2012, travelled as a couple
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2  Thank RinglandsHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2012

I am writing a review of the Heinitzburg open air terrace restaurant not of the hotel itself - only the hotel is listed on Tripadvisor. This is a delightful place with sweeping views of the ever expanding city - ideal to enjoy a late light lunch or tea any time in the afternoon until sunset. The light lunch menu is varied and interesting - I had a prawn stirfry expecting the usual tiny shrimps embedded in it, but they turned out to be proper huge prawns. Only downside a bit pricey and be warned the prices are exclusive of VAT (tax) so with service expect to add 30% to your bill.

  • Stayed: September 2012, travelled with family
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1  Thank bill1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2012

We stayed here at the beginning and end of our trip in Namibia. The building is amazing being an old castle. The rooms were very modern with squeaky clean white bathrooms. However, the way the shower enclosure had been installed meant that the floor was sopping wet after a shower.
Everything else was of the standard it should be in such a hotel.
The terrace was lovely to sit out on and enjoy the views of the city. The food was delicious. We had breakfast, lunch and dinner here and couldn't fault it.
Would stay there again

  • Stayed: July 2012, travelled with family
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1  Thank mary p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2012

We stayed at Hotel Heinitzburg for one evening in transit from a safari to Victoria Falls. The room was large and very comfortable, was within walking distance to city center, has a lovely terrace with a view for drinks and snacks and they packed us a breakfast to go for our early departure. A new Hilton is now open in Windhoek, so I would compare prices between them. The Hilton looked very nice too.

Room Tip: Ask for one facing the inside courtyard.
  • Stayed: August 2012, travelled as a couple
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Thank JulieBMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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