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Reviewed 29 November 2017 via mobile

The hotel is divided in two areas, the old more run down area and the new area. I stayed in the old area, pretty basic hotel. Arrived and asked for towels as there were none in the rooms, the answer was astonishing, the front desk told me that the towels were at the dry cleaners and I had to wait until they were returned back. Good thing was the free shuttle to the airport with wifi and a very friendly staff.

Stayed: November 2017
Thank MiguelGaspar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAIGA O, Front Office Manager at Azalai Grand Hotel, responded to this reviewResponded 30 November 2017

Dear Mr GASPAR
First of all, we would like to thank you for taking the time to send this message.
We are sincerely sorry that we have not lived up to your expectations, the satisfaction of our customers being our priority. We have taken good note of your suggestions that will help us to improve the quality of services at Hotel DUNIA.
We hope that despite the disappointment suffered, you will choose once again to use the services of the Azalai Group and especially the Hotel DUNIA.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

This is my second time of using this hotel. I have really enjoyed their services right from the pick up at the drop off at the Airport. The rooms are quite spacious and the opportunity to prepare one's own free tea and coffee in the rooms makes is a huge bonus. The catering service is equally superb. The foot is delicious, fresh and warm. The location of the Hotel right in the of CBD allows one to easily dash off to the market and buy stuffs as many times as possible. I will strongly recommend Azalai to anyone who wants to go to Bamako.

  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Mohammad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAIGA O, Responsable réception at Azalai Grand Hotel, responded to this reviewResponded 29 November 2017
Google Translation

Bonjour Monsieur Mohammad,
Tout d'abord nous tenons à vous remercier d'avoir pris le temps de nous laisser ce commentaire. Toute l'équipe de Azalai Grand Hôtel de Bamako est ravie que votre séjour ce soit bien déroulé.
Nous mettons tout en œuvre pour que la satisfaction client demeure notre priorité. Nous restons disposés à vous recevoir lors d'un prochain séjour dans notre établissement.
Recevez Monsieur Mohammad, l'assurance de nos meilleurs salutations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

I went to this Hotel once for attending a meeting organised by the Ministry. It was a Great experience there. A good warmed welcome making us to feel you are in home. Cleanly Maintained halls. After the meeting is over we were served with buffets which is good to taste

  • Stayed: March 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Suresh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

Azalai Hotel, is a nice place with good accommodation and good restaurant. Well place next to Governmental Administration Buildings. It has swimming nice pool too. Rooms a large and well equipped. I was enjoying my stay in Azalai Hotel.

  • Stayed: November 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Alvarri63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017

I was welcomed very well in this hotel. Human heat was striking for me and the quality of the welcome is exceptional. And the room is spacious for a standard room.
The locaisation is interesting, it is meadows of the city center and the airport.
The meals sonrt of quality and there is of the choice.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank Mame N'diaté L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Dear Mme Mame N'Diaté,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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