We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (507)
Filter reviews
507 results
Traveller rating
339
110
32
17
9
Traveller type
Time of year
LanguageAll languages
More languages
339
110
32
17
9
Show reviews that mention
All reviews lebanese restaurant infinity pool an art gallery the executive lounge elegant hotel front desk staff business trip well equipped gym lobby bar enjoyed my stay room service special thanks rooms are spacious local food breakfast buffet is visit accra nice pool
Filter
Updating list...
179 - 184 of 507 reviews
Reviewed 9 December 2017 via mobile

I live in Accra however every once in a while my husband and I take a weekend off to relax at a hotel in Accra. Recently our choice has been the Kempinski Hotel. And that’s because it meets our expectations in quality and service. I also take my kids almost every weekend to the pool over there. Our favorite Sunday hangout. Well done Kempinski and keep it up.

Stayed: December 2017, travelled as a couple
Thank Ghida74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiHotelAccra, General Manager at Kempinski Hotel Gold Coast City, responded to this reviewResponded 10 December 2017

Dear Ghida74,

Thank you for sharing such a wonderful review on TripAdvisor.

It is heartening to read your gratifying remarks about Kempinski Hotel Gold Coast City and the services provided by our staff. With our commitment to constantly provide warm and efficient services to all our guests, appreciative comments such as yours are the most encouraging; we see them as our greatest rewards. The entire team is thrilled to note your feedback and we thank you for patronizing our hotel.

We await your return to Kempinski Hotel Gold Coast City and look forward to the pleasure of welcoming you back.

Sincerely,

Manish Nambiar
General Manager

Kempinski Hotel Gold Coast City
PMB 66 - Ministries, Gamel Abdul Nasser Avenue
Ridge - Accra: Ghana
T: +233 242 436000 F: +233 242 436060
manish.nambiar@kempinski.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017 via mobile

The hotel is located in the heart of the business center of Accra, with service like no other place. Leave the right impression on your business partners entertaining them in Kempinski Hotel in Accra.

Exeptional service, proximity to business resources and high level of comfort makes this hotel the best choice for me.

Stayed: December 2017, travelled on business
1  Thank Haim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiHotelAccra, General Manager at Kempinski Hotel Gold Coast City, responded to this reviewResponded 10 December 2017

Dear Haim L,

It was a pleasure having you at Kempinski Hotel Gold Coast City Accra and we thank you for sharing your feedback through TripAdvisor.

We are glad you enjoyed a wonderful experience and carried with you a splendid memory of Kempinski Hotel Gold Coast City. It is heartening to note your appreciative comments about our service and our business friendly facilities.
We look forward to welcoming you again soon!

Sincerely,

Manish Nambiar
General Manager

Kempinski Hotel Gold Coast City
PMB 66 - Ministries, Gamel Abdul Nasser Avenue
Ridge - Accra: Ghana
T: +233 242 436000 F: +233 242 436060
manish.nambiar@kempinski.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017

Very nice hotel. It is very modern and has great amenities like an art gallery, nice pool area, nicely appointed rooms and fairly good service. There is some room for improvement but compared to the other hotels I experienced in Accra this one shines along with the Movenpick. The rooms here are better though.

Room Tip: Pool view rm. Rms on 3rd fl provide best views & access to lobby, pool, gym & restaurant. 6th fl which has exec lounge, is nice also.
  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank Leland C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiHotelAccra, General Manager at Kempinski Hotel Gold Coast City, responded to this reviewResponded 7 December 2017

Dear Leland C,


It was a pleasure having you at Kempinski Hotel Gold Coast City Accra and we thank you for sharing your feedback through TripAdvisor.

We are glad you enjoyed a wonderful experience and carried with you a splendid memory of Kempinski Hotel Gold Coast City. It is heartening to note your appreciative comments about our service and product.
We look forward to welcoming you again soon!

Sincerely,

Manish Nambiar
General Manager

Kempinski Hotel Gold Coast City
PMB 66 - Ministries, Gamel Abdul Nasser Avenue
Ridge - Accra: Ghana
T: +233 242 436000 F: +233 242 436060
manish.nambiar@kempinski.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

The location is perfect for access to the financial centre of the city.The hotel wifi was also very good.Good security in and out of the hotel. Felt very safe.

Some minor issues in the following areas. No makeup mirror( magnifying ) in the bathroom like most hotels. Dust bin in bathroom too small. Our shower flooded. AC in the room went off or it was set at a lower temperature in the nights ( 3am). Food was very average in the executive lounge and the restaurant .My husband being asked if I was his asked if I was his guest, insinuating I was a prostitute. Offending us both.

Overall a secure hotel in perfect location with unfailingly polite staff !

  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank TachlessCps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiHotelAccra, General Manager at Kempinski Hotel Gold Coast City, responded to this reviewResponded 10 December 2017

Dear TachlessCps,

First and foremost, I would like to thank you for taking the time to share with us your feedback on TripAdvisor.

I was genuinely concerned to read about the inconveniences you experienced during your stay with us and given the details you shared, on this occasion, unfortunately your experience was below the usual standards, service and quality of guest feedback we strive to maintain. We sincerely appreciate you taking time to share your experience and comments with us and hence first and foremost, I would like to apologize for any inconvenience you have had during your stay with us. Your comments have been well noted and I have thoroughly discussed all the points with the concerned departments.

I sincerely hope that you will afford us the opportunity to welcome you back and hence enabling us to restore your confidence towards Kempinski Hotel Gold Coast City Accra.

Sincerely,

Manish Nambiar
General Manager

Kempinski Hotel Gold Coast City
PMB 66 - Ministries, Gamel Abdul Nasser Avenue
Ridge-Accra: Ghana
T: +233 242 436000 F: +233 242 436060
manish.nambiar@kempinski.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

I recently stayed at the Kempinski with a colleague for three nights on a short trip to Accra. We work in the northern part of the country and came to Accra for a weekend vacation before heading back to Tamale. We could not be more pleased with our time at the Kempinski.

The building, food, rooms, and facilities are superb. The breakfast is especially great - we had heard it was good, but it was even better than we had hoped (we recommend the eggs benedict and the ginger shots). But above all else, we were impressed with the hospitality and graciousness of the staff.

Our flight to Tamale was cancelled and we needed to stay in Accra for an additional night. The staff kindly helped us extend our stay, swap out our keys, and extend our checkout time the following day while we shuttled back and forth to the airport to try to get off standby for a flight. We felt taken care of and spoiled by the attentiveness that was given to us.

We have many of the staff to thank for their help. We are thankful for Irene’s patience with us at the front desk, with Ebenezer’s help in swapping and reissuing an arsenal of room keys, and with Ahmed’s kindness in letting us continue to use the executive lounge until our final departure from the hotel.

We would highly recommend inquiring about access to the executive lounge. It is a comfortable place to get work done with great food and service. We are thankful for the hospitality shown to us there by Philip, Amina, and Linda.

Gideon, at the 1st floor bar, made us a custom drink and was very kind. And lastly, we are especially grateful for the help we received from Victoria - our stay would not have been nearly what it was without her attentiveness and kindness.

We will miss the staff that helped us during our stay and we look forward to returning. Many thanks from Dave and Anson.

Room Tip: 6th floor has access to the executive lounge.
  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiHotelAccra, General Manager at Kempinski Hotel Gold Coast City, responded to this reviewResponded 30 November 2017

Dear Dave D,

Thank you for taking the time to share your feedback on TripAdvisor. We are thrilled that the Kempinski Hotel Gold Coast City, was able to exceed your expectations and sincerely appreciate your heartfelt advocacy to our many TripAdvisor readers.

We are truly pleased to read your positive comments as every effort has been made to ensure world-class facilities and services are offered to our guests at all times.

We are looking forward to welcoming you back to the Kempinski Hotel Gold Coast City.

Sincerely,

Manish Nambiar
General Manager

Kempinski Hotel Gold Coast City
PMB 66 - Ministries, Gamel Abdul Nasser Avenue
Ridge - Accra: Ghana
T: +233 242 436000 F: +233 242 436060
manish.nambiar@kempinski.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews