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Reviewed 14 July 2018

We had business breakfast at Cresta Oasis. After the breakfast a room was prepared for us to have our discussion. We were provided with a projector. The challenge we faced was that the receptionist was not aware that we were coming. Therefore, there was lack of communication among the staff in the hotel. When we booked we were told the tables will be arranged so that we can sit together as a team, but when we arrived the tables were not arranged. We tried to ask but it seems no one was aware of our booking.

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank matizajohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cresta_Hotels_Group, Manager at Cresta Oasis Hotel, responded to this reviewResponded 4 September 2018

Dear Matizajohn

Thank you for the full marks on Tripadvisor. We were honored to have you as our guest.

We look forward to welcoming you back.

Kind regards

Crispen Chimvurwi | GM, Cresta Oasis Hotel & Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2018

Good service throughout my stay. I would suggest 2 chefs on busy times for buffet on breakfast. It was a challenge to have an omelet during the busy times as the head chef was swamped. Please also sort out the back up power. On arrival there were numerous power disruptions.

Room Tip: Avoid the room close to the generator if possible. When there is a power failure its a bity noisy.
  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Itayi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cresta_Hotels_Group, Manager at Cresta Oasis Hotel, responded to this reviewResponded 6 July 2018

Dear Itayi M.

Thank you for staying at Cresta Oasis. We were honored to have you as our guest.
We appreciate your feedback on areas needing improvement. We are taking corrective action.

Kind regards

Crispen Chimvurwi | GM, Cresta Oasis Hotel & Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018

I stayed for a week at the hotel's wing that had just been renovated; as a result, it was spotless clean with brand new furniture. The bed is super comfy, the walk-in shower very nice and the room itself is much bigger than most hotel rooms; also, large floor-to-ceiling windows fill it with natural light.
Downsides: being in the city centre, the location is very convenient but cannot be compared with the lodges in the leafy suburbs; however, one can get very quickly to meetings. Also, there were some problems with hot water one day, but were fixed the next one; I had to take a cold shower twice though. In any case, the hotel personnel is extremely polite and tried to find a solution to this by suggesting to relocate me to another room.
In general, is good value for money for the business traveller who wants to stay in the center and does not have expectations for exquisite decoration and a tropical garden.

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Irene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cresta_Hotels_Group, Manager at Cresta Oasis Hotel, responded to this reviewResponded 5 July 2018

Dear Irene G.

Thank you for staying at Cresta Oasis. We were honored to have you as our guest.

We look forward to seeing you again.

Kind regards

Crispen Chimvurwi | GM, Cresta Oasis Hotel & Apartments

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Reviewed 28 June 2018

The reception staff were friendly and polite and the location was very central. However the bed linen was dirty (when we arrived. Thereafter it was clean), the taps didn't work properly, the shower didn't work if the water was hot. We reported these problems but they weren't fixed. The barman was so rude we didn't stay for a second drink. The menu had no prices displayed. The breakfast was so bad that we walked up the road to the Holiday Inn and bought a much better one there for much the same price. The hotel taxis were expensive compared to other ones. The management needs to be improved.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Morwenna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cresta_Hotels_Group, Manager at Cresta Oasis Hotel, responded to this reviewResponded 5 July 2018

Dear Morwenna G.

Thank you for sharing your feedback on Tripadvisor.

We would like to apologize for the glitches in service. We are taking corrective action to avoid recurrence.

We wish you happy travel.

Kind regards

Crispen Chimvurwi | GM, Cresta Oasis Hotel & Apartments

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Reviewed 14 April 2018 via mobile

I visited cresta oasis to attend the diplomats awards. While the venue is beautiful the service was extremely poor. I had to wait on average 40-50 minutes to receive drinks i had ordered. For some reason the managers thought it was wise to have only 2 waitresses to serve everyone and it was a total disaster. The management needs to seriously pull up their socks..

Stayed: March 2018, travelled on business
1  Thank tapuwa n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cresta_Hotels_Group, Manager at Cresta Oasis Hotel, responded to this reviewResponded 20 April 2018

Dear Tapuwa N.

Thank you for sharing your feedback on Tripadvisor. We are sorry for the inconvenience caused. We have taken corrective action to avoid recurrence.

We hope to see you again at Cresta Oasis.

Kind regards


Crispen Chimvurwi | GM, Cresta Oasis Hotel & Apartments


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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