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Reviewed 22 September 2016

Been back 5 days now following a week in Aqua mirage. The best bit by far is the weather. Even mid September and lovely piercing sun. Hot hot hot and that's great. Clean pools and grounds. Couldn't fault it.

Staff - reception staff and kitchen staff quite poor. We arrived 12pm and told room not available for 3 hours so just walk around the grounds etc. When we returned at 3pm still clueless about my booking etc. Eventually sorted though. Bar staff and cleaners lovely and friendly.

Pools and grounds - very good. The large entertainment pool is with the kids pool. The entertainment staff are here and loud music. We stayed at the calm pool. About 70 loungers and quiet. No probs getting a lounger but for some reason some people were obsesses about getting their towels out there before 8am. Grounds were lovely. Palm trees and grass - evening were nice to mooch about. Well equipped gym no one used.

Drinks - beer nice. Cocktails awful don't bother. Staff are afraid to make spirits very strong so be aware. Downside is if you want a spirit drink only 1 bar does it and if you are up at the calm pool you have to walk back down to main complex to get it. Of course by the time you get back ice melted and drink warm. Don't know why the bar by calm pool doesn't do spirits. It does beer and wine etc. And it's not to do with getting drunk by a pool as you can have as much of their 14% wine as you like.

Food - truly awful. I mean awful buffet restaurant is a war zone. Lunch starts at 1230 and 30 to 50 people can be queuing waiting to get in. When those doors open my word it's a free for all. Without doubt this was the biggest downside of the holiday. Especially in the evenings getting dressed up - food rarely hot hard to find a table. My tip is to eat earlier around 7 rather then later. We found this early was quiet or don't eat inside take your food outside to a table. Breakfast was just as bad. If you didn't want the restaurant food there was the panini bar - the poor girl working here was as miserable as they come. And I don't blame her what a mundane job. Long queues here and she the only one to make them and cook them be prepared for a long wait. If you had 5 people in front of you each ordering 2 panini each it's a guaranteed 30 mins wait easy. And you are in the sun the whole time waiting. Afternoon tea was a bit hit and miss. They put out cakes and biscuits but unfortunately Moroccans on holiday fill there plate up high and literally it can be all gone in 15 mins.

Room - lovely couldn't fault it. Massive bed. Well dressed each day by cleaners. Tiny balcony with just enough room for 2 small chairs. A/C bit loud at night so we switched off and kept balcony door open. Fridge in room. Generally no problems.

Weather - the sun was piercing. It must be horrific in summer months. There is an aqua park on site but we didn't use. Just use lots of sun cream.

There was night time entertainment but it was weak at best. It is not somewhere I would bring my kids. Food was to bad, night entertainment weak and the sun to hot for them. Good place for couples hence why we choose after school holidays. Once on site you are in the middle of nowhere really. They run a free shuttle bus into town

  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Lee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaMirageClub, Responsable relations publiques at Aqua Mirage Club, responded to this reviewResponded 9 October 2017

Hello Lee P,

Thank you for choosing Aqua Mirage Club Marrakesh to spend your vacation.

We are very pleased with your marks of kindness towards our teams, we will not fail to share them with them.

We are pleased also to know that the dishes prepared by our chefs have not left you indifferent. The meals are moments of conviviality to which the Aqua Mirage Club Marrakesh attaches great importance.

The whole team hopes to have the chance to see you soon in our hotel.

Regards.

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Reviewed 20 September 2016 via mobile

I travelled here with my friend for what was supposed to be just a cheap and cheerful week away... The aqua mirage surpassed expectations! The staff here are so genuinely friendly and helpful I cannot believe the reviews that say otherwise. Yes they remind your children to say please and thank you, so what? They're big on manners, surely that's a good thing? The food was amazing, loads of choice and really fresh, the Moroccan food is really tasty and sadly my attempts at recreating it at home have fallen short. The rooms are lovely and clean and the house keeping staff also friendly and helpful. The bar staff soon caught on to the fact we like our cocktails and made us all sorts to try, the restaurant staff also remembered drink and table preferences. The 4x4 trip to the Atlas Mountains was very interesting and well worth the money. Tips go a long way in Morocco and possibly had something to do with the help and friendliness we received everywhere we went, both on and off the resort.

Stayed: September 2016, travelled with friends
11  Thank Ibizagirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaMirageClub, Responsable relations publiques at Aqua Mirage Club, responded to this reviewResponded 29 September 2017

Hello Ibizagirl13,

We are delighted that you have chosen the Aqua Mirage Club Marrakesh as the destination for your holidays.

Many thanks for your warm comments. It was a great pleasure to have you with us! We are happy to learn that you have spent a great family holiday.

We are very pleased with your marks of kindness towards our teams, we will not fail to share them with them.

We are pleased also to know that the dishes prepared by our chefs have not left you indifferent. The meals are moments of conviviality to which the Aqua Mirage Club Marrakesh attaches great importance.

Thank you for the trust you have bestowed upon us and hope to see you soon at the Aqua Mirage Club Marrakesh.

Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2016

my husband and I, our 4yr and 6yr old have stayed here twice now and plan to go back again in December 2016. There is enough food food choice in the buffet restaurant but they also have food demonstrations and 2x a la carte restaurants to choose from the a la carte are pre book and to save disappointment book them the day you arrive 1 free visit per week,

the waterpark is fabulous clean and each slide has a lifeguard which is such a relief. there is a quiet pool and a fun pool that has games all day and music, so something for everyone.

All inclusive is at the waterpark too but only soft drinks and you pay for snacks there but everything is close so no need to buy the snacks.

Marrakech Market is an eye opener and you have to be strong willed to go, we went once to experience it and that was enough! the coffee shops around it are lovely very cheap and friendly.

the rooms are the best I've ever stayed in clean, spacious and comfy beds. The balconies are spacious too and have a night light on them.

I think this is going to be our regular winter blast of sunshine getaway...we all love it.

Room Tip: if you have children ask for a Pool view room, higher floor
  • Stayed: March 2016, travelled with family
    • Value
    • Rooms
    • Service
8  Thank KellyChakroune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaMirageClub, Responsable relations publiques at Aqua Mirage Club, responded to this reviewResponded 29 September 2017

Hello KellyChakroune,

We are delighted that you have chosen the Aqua Mirage Club Marrakesh as the destination for your holidays.

Many thanks for your warm comments. It was a great pleasure to have you with us! We are happy to learn that you have spent a great family holiday.

We are very pleased with your marks of kindness towards our teams, we will not fail to share them with them.

We are pleased also to know that the dishes prepared by our chefs have not left you indifferent. The meals are moments of conviviality to which the Aqua Mirage Club Marrakesh attaches great importance.

Thank you for the trust you have bestowed upon us and hope to see you soon at the Aqua Mirage Club Marrakesh.

Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2016 via mobile

My daughter age 30 and 2 grandaughter ariived late and was swiftly led to get something to eat. When we were led to our room it was in block 2. We had booked a suite but were given adjoining rooms on ground floor. I complained as i had paid extra 250 pound for room upgrade. In the morning i told reception and by 3 in the afternoon was given 2 more adjoining rooms in block 4. Although this wasnt a suite they were clearly a lot newer than block 2 and i would go as far to say id give them rooms a 4 star rating we had a view onto the aqua park. So although minor hic up with room which to be honest is thomsons fault as there is no such thing as a suite hotel quickly remedied this plus thomson gave me my money back what id paid for upgrade.
The food was really nice and plenty of variety.
Drinks nice what is a pest is the flimsy plastic cups for round the pool. In aqua park u can only get water or soft drinks unless you want to pay so if u want a shandy or anything you have to walk to different bar to get it.there also a lot of wasps everywhere round all the pools although they wernt stining you they did annoy you. The animation team and a shout out to jimmy work so hard as do all the bar and hotel staff. Overall we had a great time fantastic for kids. In perspective we were undecided when booking between this and be live my daughter returned to marrakesh in september and said aqua mirage was so much better and be live dont even have all bars open. Great place for children would i return only if taking grandchildren if going just adults i would stay somewhere else this is no reflection on the hotel its just me wanted peace and quiet lol.

Stayed: June 2016, travelled with family
4  Thank kaz491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaMirageClub, Responsable relations publiques at Aqua Mirage Club, responded to this reviewResponded 5 October 2017

Hello kaz491,

We are delighted that you have chosen the Aqua Mirage Club Marrakesh as the destination for your holidays.

Many thanks for your warm comments. It was a great pleasure to have you with us! We are happy to learn that you have spent a great family holiday.

We are very pleased with your marks of kindness towards our teams, we will not fail to share them with them.

We are pleased also to know that the dishes prepared by our chefs have not left you indifferent. The meals are moments of conviviality to which the Aqua Mirage Club Marrakesh attaches great importance.

Thank you for the trust you have bestowed upon us and hope to see you soon at the Aqua Mirage Club Marrakesh.

Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2016 via mobile

What a great hotel. Rooms are spacious and clean pools and waterpark are very good . At breakfast and dinner their are loads to choose from and the kids club is brilliant for the kids. Entertainment on a night and throughout the day from a Michael Jackson tribute to aqua aerobic through the day.

Stayed: September 2016, travelled with family
4  Thank nigel b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaMirageClub, Responsable relations publiques at Aqua Mirage Club, responded to this reviewResponded 29 September 2017

Hello Nigel B,

We are delighted that you have chosen the Aqua Mirage Club Marrakesh as the destination for your holidays.

Many thanks for your warm comments. It was a great pleasure to have you with us! We are happy to learn that you have spent a great family holiday.

We are very pleased with your marks of kindness towards our teams, we will not fail to share them with them.

We are pleased also to know that the dishes prepared by our chefs have not left you indifferent. The meals are moments of conviviality to which the Aqua Mirage Club Marrakesh attaches great importance.

Thank you for the trust you have bestowed upon us and hope to see you soon at the Aqua Mirage Club Marrakesh.

Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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