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Riad des Arts
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Reviews (123)
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7 - 12 of 123 reviews
Reviewed 18 May 2016 via mobile

We have had such a great experience staying in this riad! Great location! Super close to the big square (although a bit difficult to find without a porter), beautiful rooms, and the friendliest staff you could ask for! Ayoub helped us with every request from taxi rides to tips of where to visit to requests for converters, etc. He is absolutely the best! We intended to only stay 3 nights but kept coming back since we felt right at home here. Oh and the dinner is to die for! Worth passing up the aggressive touts in the square for a quiet dinner at the riad with Ayoub. Highly recommend!

Stayed: May 2016, travelled with friends
Thank Valerie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2015

We had a great stay of one night there. The room was very nice, spa&cious and clean.
The traditional morrocoan breakfast was great.
The location is quiet, but yet near the main sights.
The staff members were very helpful, and even brought us to a restaurant in the evening.

Stayed: November 2015, travelled as a couple
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad d, Propriétaire at Riad des Arts, responded to this reviewResponded 30 April 2016

John thank you for the compliments.
We were delighted to have you as our guests.
It's a pleasure to see you again :)
The team of Riad des Arts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2015 via mobile

Excellent service by Eunice and his team. They consistently went above and beyond in providing a wonderful stay at this beautiful Riad, conveniently located a few hundred meters from Jemaa el Fna in the center of the medina. Food was excellent as well. The entrance is unassuming and there is a dirt construction lot right next to the Riad but once you get inside it is absolutely beautiful. Only suggestion for improvement is to provide keys/locks to doors (they are old doors with a bar to push to close but no lock). Thank you for a wonderful experience and stay.

Stayed: November 2015, travelled solo
Thank Barhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad d, Propriétaire at Riad des Arts, responded to this reviewResponded 30 April 2016

Hi Barhe,
Thank you for taking your time to share your stay.
We look for the complete satisfaction for our customers, I take good note of the suggestions.
Thanks again.
The team of Riad des Arts.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2015

the Riad itself was nice and the location was good but the management and organisation was bad. They provided drinks and shieshas, along with organising trips for us but they charged exorbitant pricing for each item. They had no available list of prices and we did ask for most things but occasionally quite basic things were charged at extremely high rates. The shieshas which can be purchased for 2-3 euro were charged at 15! And all the organised trips they had were over the top pricing for basic travel. I liked the riad lay out but they need to organise and present pricing and trip lists better. I would not recommend this riad if you plan on relaxing in it for long, only if you use it as a base for travel. It left a very sour taste in our mouths when presented a huge bill for very basic services.

Stayed: July 2015, travelled with friends
Thank Traversetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebpalladekech, Gérant at Riad des Arts, responded to this reviewResponded 7 August 2015

Thank you for your stay and your comment
However, I must clarify that we had you communicate all fares, drinks, dinner, shisha, extra. (actually we did not card except for meals)
Only you have not kept your account and you are surprised of the total,
everyone of your booking order in disorder without any control (maybe we have even forget to write things)
Price of chicha is identical on all Marrakech except that you get to enjoy it in your riad during your stay
give us a place where chicha is € 4/5?
I remain at your disposal for more information
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2015 via mobile

We booked 24 hours upfront with this riad for three nights. Right after i booked i needed to go to a hospital, so we had to postpone our trip by about a week. All calls, emails and offers where ignored/declined. We offered to pay 1 full night due to very short cancellation and asked to use the other two nights a week later. Answer was no. So we paid 600EUR fir nothing including breakfast we never ate! Please be aware if you book and need to cancel or postpone they will charge the full amount!

Stayed: April 2015
1  Thank Annett P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad d, Gérant at Riad des Arts, responded to this reviewResponded 9 May 2015

Hello Annett,
Having had some concern with you I thought well you see on Tripadvisor
then madam, your reservation was nonrefundable not modifiable, non cancellable, you want to cancel for health reasons (we often have that excuse), I nevertheless offered if you wanted to go back to Marrakech to contact me direct to quote a rate preferential (very preferred)
You have not answered me.
You have my offer to come some days later but we did not have the availability to receive you
However my proposal to contact me directly is still valid if you want to come to Marrakech, we would love to have you
I wish you good luck

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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