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“Beautiful place and excellent staff, but doormen allows taxi to overcharge”

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La Mamounia Marrakech
Ranked #76 of 500 Hotels in Marrakech
Certificate of Excellence
Reviewed 25 September 2012

Firstly, allow me to say in all fairness that La Mamounia is a wonderful hotel, with fantastic ambience and the piano bar was excellent place to chill and relax. The decor in hotel and the setup of the gardens were all immaculate.

However, there is a big problem regarding to getting out of the hotel. The doormen initially appeared helpful in getting us a taxi, having done so, we were informed by both the taxi and the doormen that there is a flat rate of 100 dirhams ~ 10 Euros for taxis picking up passengers from the hotel, regardless of the very short distance we were going. Just for reference, taxi rates for such a distance is typically 1.5-2 Euros. The principle behind that is very disturbing. The fact that the doormen verified the taxi driver's story was disturbing, if indeed the hotel's core values should be to look out for it's customers. I have never heard of taxi drivers charging differently just because one is staying at a good hotel, not unless it is a special limo or taxi for non-regular purposes.

I hope the hotel can do something about it, or at least advice the customers more appropriately
e.g if you take a short walk away from the entrance hotel, the taxi's would have to take you at regular rates.

Stayed: September 2012, travelled as a couple
1  Thank tanpc3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 September 2012

We didn't stay here but we did come to check it out and found it very beautiful and picturesque. Proved to be a great escape from the chaos of the Medina, we enjoyed sitting in the garden terrace and having a refreshing beer in the late afternoon. It is a little pricey about €11 for a beer but worth the retreat. We also ate at the Moroccon restaurant here one night it was good but very overpriced. Definitely this hotel is worth seeing wether you stay for a drink in the garden or not.

Stayed: September 2012, travelled with family
1  Thank Angelie_yvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2012

We stayed at La Mamounia for 4 nights in August and had a truly wonderful time. The grounds are stunning and overall, the service was very good. Although it was a bit slow in the outdoor bar - which was surprising given the hotel was fairly quiet.

The hotel is situated in a great location - only a few mins walk to the medina, but far enough away from the crowds that you can chill out and relax if you want to.

We stayed in a park suite overlooking the gardens. The room more than lived up to our expectations and was definitely worth the upgrade. We had 2 balconies, a sitting area, 2 loos a huge bedroom and bathroom. I've never seen such sunning decor - the pictures don't do it justice.

The SPA was pure luxury, I had the most relaxing massage ever!

I would definitely recommend booking on a B&B basis. Breakfast, was buffet style which offered an extensive range of delicious hot and cold food from pastries to eggs benedict and kept us full till dinner most days. The poolside service was excellent and the snacks were very tasty - especially the chicken salad which tasted wonderful due to the home grown herbs from the hotel's garden.

The pool was magnificent and a definite plus point if you are travelling in August as it's 47 degrees during the day.

In summary I would recommend this hotel if you’re looking for a luxurious break, in beautiful surroundings with all of the finery that you would expect from a 5 star hotel.

Room Tip: Ask for a room overlooking the gardens.
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  • Stayed: August 2012, travelled as a couple
    • Value
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1  Thank woodsyKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

We have stayed at the Mamounia several times before renovation. The Mamounia has been our savior each time we planned to stay elsewhere in Marrakech. Rented a ryad in the Medina once: catastrophe, ended up at the Mamounia, went to a boutique hotel in the Palmeraie: catastrophe: ended up at the Mamounia. Now I know that in Marrakech it’s Mamounia or nothing.

People complaining about the service, or saying this hotel is not the top anymore? We are not talking about the same place. It’s true that the former employees remembered us and were so happy to see us back that they were more than kind, even offered us the desert at the French restaurant as a welcome back. Everybody was wonderful, absolutely everybody from the moment we were greeted with almond milk and dates, till the moment they put our luggage into the car for departure. I can’t even list all the little attentions and details that pleased us. And for that amount of staff (750 people at your service) I believe that he price of the room is not that expensive.

I love Jacques Garcia’s decoration even if the general remark is the darkness => not very photogenic if you want to take pictures of yourself inside. Room was great, I can’t even talk about the quality of the bed and the Porthault bed sheets!!! The best sleep I had in a hotel for a while. Acoustics are good if you are not unlucky enough to be neighbors with a hysterical American woman who spends her time yelling at her companion (fortunately they left…).

As for the food, it is true that it’s a bit expensive. The breakfast buffet is beautiful and you regret you just can’t eat all they have to offer. Service was remarkable, they tried to anticipate all our needs.
The French restaurant was delicious (entrée great, main course good and desert out of this world) . The Italian was great for lunch: the deserts were so amazing we wanted to go back, but for lunch they alternate the opening of the French and Italian restaurant. For diner both are open. So we had to go back to the Italien in the evening and this was my only disappointment. The menu was different and double priced for the same quality. I didn’t understand why we’d be paying more just because it’s the evening. They didn’t have the ingredients for the desert I wanted (figs) so I had to chose another one which ended up being disappointing. All in all for that diner I felt I just threw 150 EU through the window.
We also had Morrocan food served in our room and it was just as great as it was in my souvenir. Bar is great and I’m so happy they opened the little Menzeh pavilion for ice creams and pastries as the Mamounia cornes de gazelles are the best in the world. They were even nice enough to prepare some for us to take away when we left.

The pool is gorgeous, huge. The gardens are among the most beautiful on earth. I do wish they were even more severe with ugly tourists wandering around. If you want to see the top just please dress the part.
The Mamounia hotel will always be in our hearts, it’s paradise on earth and we are counting the days till we get back there.

PS: for dog owners, not tried this time because our dog died but in the past our dog was always very well welcomed and he loved the park. It seems it's still the case because they even have a menu for dogs.

Room Tip: We always take a park view room as it's quieter than the pool view rooms.
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  • Stayed: September 2012, travelled with family
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4  Thank lipi5star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2012

I am torn between how fantastic this place is and now utterly expensive everything is. Lets start off with the good.

The hotel is amazing. The inside is very swanky without being over the top, the staff are polite and the outside gardens/pool area is beautiful. Our Riad recommend that we visit here just to see what it was like and we were blown away. I would recommend that you get the establishment you are staying in to call ahead and either book a table or tell them you are coming down as there is a strict policy about letting non guests in. I would also recommend that you dress smart to get past the bouncers on the door. While we were inside we saw some people in shorts and vests wandering around but they were staying there so it was deemed acceptable.

The downside is the price. My friend and I went to have a look around and a cocktail. The Mojito's we ordered were lovely but they were also nearly £25 each. We took our time drinking these realizing that we could dine in the market for less than £10 for the both of us. We had a look around the pool and gardens and the staff informed us that we could use the facilities for the whole day at a cost of £100 per person....eek!

This is a lovely place to go and I imagine the food to be outstanding as well as the rooms but I would recommend only spending a few hours in there. After all, Marrakech has so much more to offer the tourist.

  • Stayed: August 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
2  Thank the427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40040, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Marrakech
#4 Business Hotel in Marrakech
#40 Spa Hotel in Marrakech
#54 Luxury Hotel in Marrakech
#57 Family Hotel in Marrakech
#109 Romantic Hotel in Marrakech
Price Range: €390 - €878 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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