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“Disappointed ”

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Riad Vendome & Spa Marrakech
Ranked #296 of 500 Hotels in Marrakech
Reviewed 15 March 2017 via mobile

I have often been in Marrakech and lived in Rabat. When I am in Marrakech I always stay in a riad.
- There was a good communication via what's app during the reservation;
- Great location/ neighbourhood;
- I booked a transfer, but when I arrived in Marrakech there was no taxi. I asked a driver of another taxi to help me and he rang and organised a taxi;
- I booked a transfer back to the airport 6am, but the taxi didn't show up;
- A few days before I arrived I had questions regarding payments in the riad and hair dryer I didn't get a response;
- No key of the save;
- Big terrace, amazing vue and great weather (32 degrees) unfortunately the terrace was dirty empty bottles, full ashtrays and dirty pillows;
- Sometimes a lot of noise. 1 night 5 young people were noisy around midnight and sometimes the staff was noisy screaming and talking loudly.

Stayed: March 2017, travelled solo
2  Thank Renes16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nantes75, Directeur général at Riad Vendome & Spa Marrakech, responded to this reviewResponded 16 March 2017

Dear Claudia,

Most of your comments is completly wrong, and you gave unpleasant information to our customers, employees and partners.

1) For the taxi at your arrival, OUR taxi driver has made the transfert for you as orginally planned. And it is not you who found another taxi.

2) The roof terrace is clean and not with empty bottles. Maybe, you just see them, when others customers just finished them,

3) If you need a key lock for your room, just ask to have one.... And instead of writting after your holidays to wrong information here, just ASKED to have one when you were in the riad. It is not Tipadvisor site afterwards, which will give you a lock key.....

4) To facilitate communication, we gave our WhatsApp to exchange quicker but on an elegant and fair way. However, if you request me, the night before your arrival "if we have hair dryer in the riad", you can also accept that we are not 24h/24h on WhatsApp to answer for a such little needs. Imagine a few years ago, without a mobile or WhatsApp, you were not able to prepare your luggage to travel the night before ?

5) "Sometimes there was noise"...... Just a joke, a group of customers arrived in the evening and we the luggage and talking together, of course you hear voices. I hope it was not a lot "just sometimes", because you noted every detail.

6) Taxi at 6 o'clock, we had to change it because he was sick, and we found another taxi right away, has planned to arrive at the airport and you had no delay. Have you missed the planed ? NO, NO, NO.... Where is the issue ?

Keep live with less stress and a bit easy.

To our customers, never forget
- 5% discount always for DIRECT reservation at Riad Vendome

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3 - 7 of 110 reviews

Reviewed 10 February 2017

On arriving in Marrakech we had originally booked a different Riad off Air BnB but it wasn't very nice and the staff did not seem to want us there, so we left immediately to look for somewhere to stay. We found Riad Vendome online and we able to ask to see the room before we committed to stay. It was a bit tricky to find (So are most of the Riads) so we ended up having to tip a guy a few dollars to take us there. Once inside we felt immediately welcome by the amazing staff and the riad was absolutely beautiful, filled with natural light and very clean. Our room - The junior suite was lovely and fitted with air con / reverse cycle - not that we really needed heating even though it was winter!
The pool was very pretty and sipping Gin and Tonic on the rooftop with the sun setting over the red city with snowy atlas mountains in the distance was fantastic! Yummy breakfast was included and there was a bar nearby the pool.We felt really looked after and the staff even took care of our washing!

The location is great and you can easily walk through the souks and down to Jemaa El Fna. It's also close to a main road so getting a cab is super quick. (Just remember to negotiate a price before getting in!) Once inside the riad though it is incredibly peaceful - a perfect sanctuary from the hustle and bustle outside.

A beautiful Riad, with a traditional feel, but enough modern enhancements to make for a very comfortable stay.

Thanks so much for our wonderful new years!!! XXX.

Room Tip: Upstairs rooms are light and sunny! Absolutely gorgeous!
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  • Stayed: January 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank HB20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2016

The atmosphere of calm begins to permeate immediately on entering the Riad Vendome. This is welcome after the inevitable random wandering around the area as the riad is not easy to find without local knowledge. (The entire area is like this, of course, and after a day's orientation it's actually simple enough to find.) But the ambiance together with the friendly and unfailingly lovely ministrations of the staff and supply of tea combine to ease one into a gentle haze...
The riad is large - all rooms are substantial (we were a group occupying the entire hotel) - and well appointed. Comfortable beds, nice bathrooms, some "interesting" features in plumbing, lighting and electrics but nothing of significant concern.
The huge terrace would be the center of (in)activities in warmer weather but as it rained over our stay (first in 6 months!) we couldn't take full advantage.
Breakfasts were continental and substantial. One lunch and two dinners were provided for our entire group (16 I think) and were delicious and well received all round by omnivores, vegetarians and the lone vegan.
Yes - there is booze; tins of "Flag Speciale" lager were consumed in bulk and with all signs of enjoyment at a reasonable cost. As were both red and white house wine.
Again, the staff were fantastic. Cheerful in the face of some daft birthday antics, and always available to assist in trips out and recommendations. A mixture of English and French was employed, admittedly resorting to a native French speaker when things got too complicated for 'O' level Franglaise.
A great location too; shortish, entertaining walks to get to anywhere in the Medina, and close by the walls to get out to the Gueliz.
One qualification I would make is that if you are unsteady on your feet you may not find some of the stairs easy to navigate. (Mind you, if you are unsteady on your pins Marrakech may not be ideal anyway; the narrow streets and constant buzz of mopeds create an amazing atmosphere but do require some deft footwork on occasion!)

Room Tip: Rooms opening on to the atrium have the best features but are exposed to noise from the courtyard of...
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  • Stayed: December 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank mchumph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2016

Very nice Riad with an amazing owner and staff. We went for three days to have a seminar with offsite activities. Eric the owner was very nice and accommodative as he went above and beyond to help us with all last minute requests. Riad is very clean and safe. I highly recommend this place.

  • Stayed: June 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank yanagege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2016

Lovely Riad very near the Medina... We went of a girly holiday and this just suited us down to the ground. We felt very safe in the area and the Riad was very traditional and Morrocan styled with all mod-cons.Only 2minute walk from car drop off. The female staff could not be nicer & the porter Brahim was a sweetheart, greeting us daily and asking about our day. Spa overpriced in Riad so would not recommend to use but dont let this put you off, i would definitely stay here again. The riad also put us in touch with our driver adil & cost was incorporated into our bill which was very very reasonable. Ideal for anybody looking for the authentic experience while feeling safe and having the comforts of home. <3

Stayed: August 2016
1  Thank Gillioc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Vendome & Spa Marrakech

Address: 217 Derb El Halfaoui | Dar El Bacha, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#174 Luxury Hotel in Marrakech
Price Range: €53 - €708 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riad Vendome & Spa Marrakech 4*
Number of rooms: 10
Official Description (provided by the hotel):
Riad Vendome & Spa - is a riad boutique hotel in Marrakech, located in Dar El Bacha (one of the best areas in Marrakech medina). Raid Vendome has modern equipment for your pleasure and comfort, with a swimming pool in the patio, an oriental hammam with massages. ... more   less 
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Also Known As:
Riad Vendome And Spa Marrakech
Riad Vendome & Spa Marrakech Hotel Marrakech

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