We were transferred to this hotel after I complained about Imperial Holiday Hotel & Spa. But this was equally pathetic. Customer service is non-existent. Sink taps dont work, there is cold water in shower, no wi-fi and the list continues.. There is no drinking water provided in the rooms or in breakfast area. The hotel management are absolutely pathetic and dont care of the problems you report. They refuse to cancel the pre-paid booking & you will be forced to stay there and face the ordeal for the entire length of stay. Shameful & disgraceful management.