I would give them three stars, if it were not for the lack of a fridge, and the rather extortionate prices they charge within the hotel, as well as the very poor breakfast service they provide. The main plus about this hotel is that the housekeeping service is top star, the ladies who clean the place are very helpful, lovely and timely in making sure you have fresh towels, and your room is clean, Reception service was nice overall, except for the lady who can be a little bit off with you. Still overall the reception service were helpful whenever you need help.
A couple of things I was not happy with were the very very poor breakfast service they provide. The food looked like the leftovers of last nights dishes they served. They were not refurbished dishes, and it was the same breakfast every day, On top of that disservice, there's an older guy who asks you every time what your room number is as soon as you enter the breakfast area, and he also will walk around you whilst your eating your breakfast which I found unbelievably irritating and made me feel conscious. It is not the younger boy, it is the older man who is a little disruptive and talks loudly around you when your having your breakfast. The dining area is okay, it was lovely because there's a couple of cats roaming around the place, which I'm not sure if your a cat lover like I am, but it was nice having them.
I overall didn't feel as comfortable as I would have liked to, I feel as though if I was french-speaking I would have felt more integrating with the staff at the hotel.
The air con was sufficiently working, in fact, a little too cool for me to be honest, and the size of the room were spacey and wide. However, I did feel that the place is a little outdated and shabby looking, the seats on the chairs on the rooftops were always dirty, the socket walls were hanging out at almost every location. I didn't enter the pool, but being a semi-germ freak, I didn't really want to. I do love the rooftop style pool they have, although I would have preferred an indoor pool instead because I don't want to always be hot in the sun when swimming. Its a real disadvantage to a hotel to only have outdoor pools. They also charged me 25dirham for a bottle of water, when the same bottle of water is 4-5 dirham in the supermarket which is 2 minutes away.
The food provided is rather poor quality. They charge too much, and they always seem as though they want to profit off of everything they provide you with. There is also no fridge so you are forced to eat out all the time as you cannot keep anything in the room. This makes it very very unsuitable for families with children. They also charge for items to be put in a safe, also I'm not too sure why one would need a safe anyway, if the housekeepers and those entering the room are only authorised and would not steal anything. Also, WIFI was not very good, kept going on and off, making it unsafe for businesses. There is also not many guests staying here which makes it a little off putting if you look at it in the sense that there is not many people to interact with, I think for the total of 5 nights and 6 days I was there there was only 1 or 2 eating breakfast with us, and many of the rooms in the hotel are empty.
However, the view outside my room was amazing and overlooking the beautiful pool and residents houses. It was very nice.
- Official Description (provided by the hotel):
- Imperial Plaza Hotel is an exquisite hotel, centrally located with rooms opening to views either of the Marrakech city with the backdrop of Atlas Mountain or of the lush green hotel courtyard. A fully serviced hotel with facilities for both business and leisure travelers with its location making it an ideal hotel to discover the rich culture and tradition of Morocco. ... more less
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- Also Known As:
- Imperial Plaza Marrakech