I am not even sure TripAdvisor will even allow me the space to express my disgust with this place, but I will keep it brief.
My husband and I wanted to try a different hotel in Marrakech as we usually stay at another one. Our room was on the roof top where there was ZERO privacy asides from the thin window coverings that barely stretched the length of the window. Every morning we would walk outside and find the BUSINESSES LAUNDRY hanging to dry outside our door.
The first morning we went for breakfast. The lady told us she'd bring it to us on the roof top. We waited, waited and waited. Finally, I walked downstairs, and she said she isn't "allowed" to bring the breakfast up, but we can carry it up ourselves.
WIFI was down for the two days we were there. This may not seem like a big deal, but for travellers it is, as they need internet to access banking, ensure contact with family members, and for planning travel. When we went to the front desk, he told us they had forgotten to pay the bill - awesome!
In the room, the air conditioning unit was so dirty that I refused to turn it on, as I did not want to breath in the mould and dust on the vents.
Finally, I decided to leave and stay at the hotel we always stay at. When we left, he made up pay the city tax for the entire 4 days we reserved, instead of the 2 days we only stayed. This was unethical, as we should have only paid city tax for the days we occupied the hotel.
Save your money, service is horrible and unfriendly.
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