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All reviews nice apartment hotel washing machine security guard room service sitting area living room sea view stay there again two nights business trip train station bedside corniche taxi corridor marrakech africa
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Reviewed 7 July 2018

++ Great location in the heart of ain diab. Nice rooms and super friendly staff.
-- food and beverage (room service) very unreliable. value for money as I believe we paid too much for the service we got.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank adelmajhoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo G, General Manager at Pestana Casablanca, responded to this reviewResponded 10 July 2018

Dear Mr. Abdelmajhoud,

Thank you very much for taking the time to share your valuable feedback with us.

We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service.

Our team is always available to provide excellent service and we can see that we have almost met your expectations, thanks to your positive feedback and besides the fact that our Room Service didn't met your needs. Please be sure that we are specifically improving this service and soon It will much better.

We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca.

Mr. Abdelmajhoud, again, thank you for your positive feedback, which I have immediately shared with our team .

Best regards from a sunny Casablanca :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

Stayed at this hotel for 4 nights recently. First time in Morocco and traveling alone. Bit apprehensive but from the time I walked in the foyer I was made to feel at home. The entire staff, from front desk to dining room could not have been more pleasant, helpful and efficient. They even arranged transportation with an English speaking guide so that I could spend an amazing day in Marrakech - about a 3 hour drive from Casablanca.

It may not be listed as a 5 star hotel but the staff made it a 5 star experience. Thank you so much.
I’ll be back.
(Photo of view from room/suite)

Stayed: June 2018, travelled solo
Thank Travelbug061949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo G, Directeur général at Pestana Casablanca, responded to this reviewResponded 28 June 2018

Dear guest,
Thank you very much for taking the time to share your valuable feedback with us.
We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service.
Our team is always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback.
We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca.
Again, thank you for your positive feedback, which I have immediately shared with our team .
Best regards from a sunny Casablanca,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

this was a disappointment as a 5 star hotel; staff were all very good and helpful but facilities in the hotel were limited and the rooms were 'tired'. examples were rust on the bathroom fittings, poorly equipped kitchenettes, well used settees and beds that were very 'soggy'. pool area nice and well looked after by the pool attendant but not directly accessible from hotel rooms (had to go out of hotel and walk 100m to pool entrance. 100m from beach which was not particularly clean/tidy or well maintained.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Francis E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo G, Directeur général at Pestana Casablanca, responded to this reviewResponded 28 June 2018

Dear Mr Francis,
Thank you very much for taking the time to share your valuable feedback with us.
We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service.
I am truly sorry to hear that this time we have not met your expectations and fell short of fulfilling your expectations as a guest, but would like to clarify that we are not a 5 star hotel but touristic appartments.
Mr Francis, we would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded.
I really hope we have the pleasure of welcoming you back to the Pestana Casablanca in the near future, whereby we will be able to provide you with the highest level of service for which we are internationally known for!
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018

The personalized and professional service this property renders, together with its reasonable prices and tranquil surroundings made for a wonderful 2-day stay in this charming and most European of Moroccan cities.

Stayed: June 2018, travelled with friends
Thank Carlos60750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo G, Directeur général at Pestana Casablanca, responded to this reviewResponded 5 June 2018

Dear guest,
Thank you for choosing to stay at Pestana Casablanca and for taking the time to share your experience. We are so delighted you've enjoyed being our guest and would love to welcome you back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018

We were a big group travelling for a conference, with all kind of requests and needs, the hotel was always ready to fulfil our needs, and to find the best solutions for us.
Very professional,nice people and excellent location.
Vey confortable rooms (apartments).

  • Stayed: May 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Bernhard168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo G, Directeur général at Pestana Casablanca, responded to this reviewResponded 17 May 2018

Dear guest, Thank you for such a great review! We are so glad you’ve enjoyed our hotel and facilities and would love to welcome you back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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