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“Better than the rest”

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Royal Mansour Casablanca
Ranked #15 of 78 Hotels in Casablanca
Reviewed 28 March 2012

Ive tried several hotels in Casa and this one was better than the rest. The rooms were feeling a bit old (althought refurbished), however the service was excellent and the food is good.

Stayed: March 2012
Thank Visioncoach001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berrada, Director of Sales at Royal Mansour Casablanca, responded to this reviewResponded 4 April 2012

Dear Guest,

It was a real pleasure to read your comments on TripAdvisor ! We are glad that we were able to satisfy all expectations you had and that you enjoyed our services.

We all are looking forward to welcome you back again soon!

Yours sincerely,

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185 - 189 of 510 reviews

Reviewed 21 March 2012

Personally I prefer this hotel to many others in Casa. I was supremely comfortable in their large rooms which large plush beds and excellent linens (towels, sheets, etc.). The room was quiet and has plenty of lighting. The shower was excellent with extremely hot water and great water pressure. The hotel is in a great location - downtown and close to everything, the staff are polite and attentive, and the restaurant is good and it is nice to have spa services within the hotel and a fitness center - though both are a bit small. The only inconvenience is not having free wi-fi in the rooms but apparently they are making changes soon!

Room Tip: Choose a non-smoking!
  • Stayed: March 2012, travelled as a couple
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1  Thank wodaabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berrada, Director of Sales at Royal Mansour Casablanca, responded to this reviewResponded 27 March 2012

Dear Guest,

We are happy to see that you enjoyed the comfort of The Royal Mansour Meridien!
All our clients are important to us, whether you would stay one night or spend a week at the Royal Mansour Meridien, at the end we want you to feel renewed after staying with us.

Many thanks again for the review and hope to see you soon for another stay!!

Sincerely

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Reviewed 28 February 2012

I was disappointed in this hotel. It seems like this hotel has a reputation based on how long it's been around, but the amenities and service don't follow. The room and bathroom are VERY old, outdated, stained, etc. The amenities were poor for the price, no slippers in the room, poor quality toileteries, no wireles internet!! You have to be hooked up to a wire to get internet and pay $20 a day when other hotels in Casablanca, and other places in Morocco have free wireless. Food is not fantastic and is expensive. The breakfast buffet is decent only. There are no nice common areas, they are outdated and smokey. Worst of all, staff is snoby and not very friendly at reception. They seem to feel like rude and condescending behavior are signs of an upscale hotel. Overall, very disappointed with this hotel. Will take my business somewhere else next time around.

  • Stayed: February 2012, travelled on business
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3  Thank IslandHopper974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

It could be much better with minimal of upgrade.

I had to change room 3 times to find one with the heating working considering outside temperature was 1-5 Celsius

Furniture needs more attention, bath tub handles need fixing, no safe in room so I had to carry my passport with me at all times, you can tell that time has taken its toll on it.

Rooms are clean, beds are very comfortable, staff very friendly, gym was a disappointment, restaurants very nice, specially the Moroccan. Breakfast was very nice quality however it needed more variety.

Internet speed was very poor, 1Mb at best, Wi-Fi only in lobby though.

Room rates were not the cheapest, Sheraton across the street offered better rates, a much newer hotel, but couldn’t get rooms for the whole stay,

Hotel in desperate need of renovation....

Room Tip: Try rooms on higher floors or on the side road, noisy traffic most of the day, yet quiet at night
  • Stayed: February 2012, travelled on business
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Thank N_Masannat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berrada, Director of Sales at Royal Mansour Casablanca, responded to this reviewResponded 27 February 2012

Dear guest,

Thank you so much for having chosen the Royal Mansour Meridien whilst recently in Casablanca and for having taken the time to share your feedback on Trip advisor.

I am grateful for your kind comments as exceptional service is what we strive and like to be known for as it help us to provide a memorable experience to our guests.

Needless to say that we have well noted your disappointment regarding the furniture and bath tub handles and please rest assured that your comments have been transferred to the department concerned to follow up.

I look forward to pleasure of welcoming you back.

Yours sincerely,

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Reviewed 17 February 2012

The pleasure of this hotel usually starts from arriving through to check-out. I usually arrive in a private car and although the hotel is located in the centre of the city, the porters always take of the parking – trust me, this is a major relief upon arrival. Check-in is also very smooth in comparison with many other hotels in this city and filling paperwork is minimal.

Although some of the rooms need an uplift (bathroom fitted are tiring with time), the general upkeep of this facility is excellent. The rooms are always spotless and confortable, sometimes even with a letter of welcome from the manager. TV channels work and cover most European languages as well as Arabic.

The food in this hotel is generally of a very high quality and the restaurant service is excellent with staff always wanting to please. I particularly recommend the Moroccan restaurant which offers a very good range of local cuisine and wines. The bar area is inviting although beware that alcholic drinks are expensive.

On the down-side I always find it annoying having to pay WiFi charges which, in my opinion should always be free in the guest rooms. Also the cost of breakfast is too high if all you want is a coffee and toast.

In general the Hotel Royal Mansour is of excellent quality and very well situated for you to make the most of your stay in Casablanca.

Room Tip: Rooms on the main Avenue side of the hotel can pickup several free WiFi access points
  • Stayed: February 2012, travelled on business
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Thank Metcomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berrada, Director of Sales at Royal Mansour Casablanca, responded to this reviewResponded 27 February 2012

Dear Guest,

Thank you very much for your beautiful review.

We are very pleased that you appreciated your stay with us.
Particularly, your nice words about our staff are the best compliments we can receive as we strive on a daily basis in order to offer an impeccable but at the same time genuine service.

We are all already very much looking forward to welcoming you back soon!

Best regards,

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Additional Information about Royal Mansour Casablanca

Address: 27 Avenue De l'Armee Royale, Casablanca 20000, Morocco (Formerly Le Royal Mansour Meridien)
Region: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Casablanca
#8 Spa Hotel in Casablanca
#44 Luxury Hotel in Casablanca
Price Range: €16 - €31 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Mansour Casablanca 5*
Number of rooms: 182
Official Description (provided by the hotel):
Le Royal Mansour Casablanca is currently closed for renovation. No reopen date. Royal Mansour Casablanca offers deluxe service and limitless possibilities for discovery at the center of Casablanca, just a few minutes from the Corniche, the port and the Hassan II mosque. The hotel features modern meeting facilities, and 182 sophisticated and spacious guestrooms including 23 suites, all known for their historical elegance and modern comfort. Our free Wi-Fi in guestrooms and publique spaces keeps you connected to your family, friends, and work throughout your stay. ... more   less 
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Also Known As:
Le Royal Mansour Meridien Hotel Casablanca
Meridien Le Royal Mansour
Meridien Hotel Casablanca

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