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“This had become a favorite of ours to stay regularly but after this experience we won't be returning.” 1 of 5 bubbles
Review of Ryad Mogador Al Madina

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Ryad Mogador Al Madina
Ranked #54 of 78 Hotels in Agadir
Auckland, New Zealand
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“This had become a favorite of ours to stay regularly but after this experience we won't be returning.”
1 of 5 bubbles Reviewed 29 April 2011

We stayed 2 nights in 2 different rooms. This was a romantic occasion, as opposed to us returning for business travel. They ruined our experience and I feel so cheated that the option of staying somewhere I once liked, is taken away from me. The first night the room was filthy dirty and we were woken up early in the morning by shouting and banging from the kitchen below. The balcony was filthy but the view good. The bath was filthy. It was agreed the night before (as we arrived at 9pm, unbooked) that we would move to another room the next day and that was arranged around 9am the following morning. At midday, check-out time, we moved to another room upstairs, which was spacious with two great decks. The decks and room were once again filthy. The bottom of the bath was rough wil spilt plaster and paint. We had twin beds and it was agreed they would be changed to a king before we moved into the room. That didn't happen. As I was sunbathing on the balcony most of the day, I had a do not disturb on the door. So we had to wait until we arrived home from dinner to find our bed pushed together. Got into bed for a romanic evening and found they had used 2 single sheets overlapping. Sort of like having your bed 'pancaked'. After complaining, they found sheets of another bed, which were wrinkled and replaced them. Had to endure a cold shower in the morning...no hot water. Soaps etc., had been downsized, so not adequate shower gel in each bottle for a full shower. Hole in the toilet wall, stuffed with toilet paper. No towels or soap provided in the second bathroom. Upon discussion with reception upon leaving, they blatantly lied to us over two matters and the customer was definitelywrong. We travel alot around Morocco and Mogador was one of our favourites, but we will be finding an apartment on the beach edge for cheaper from this point onwards. I also noted in reception a build up of thick dust on the coffee tables.

  • Stayed April 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank kimbennani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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337 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
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English first
Brighton
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 April 2011

Initially, I was concerned by some of the negative comments made in this forum. None of them proved to be true of our experience. We checked in late on a Saturday night and were allocated a lovely, spacious room with beautiful lead lined windows and our own balcony. I will say that the road beneath us was a little noisy - but not unacceptable. The following morning we mentioned this to the receptionist who was apologetic and more than happy to move us to another excellent room. The pool attendant was even kind enough to bring loungers up so that we could relax in private. The food is also of a good standard - every night they try to vary the themes so it never really feels like you are eating in the same restaurant. The waiters are friendly: attentive but not intrusive. There is a gym (despite what some comments here say) and it contains all of the machines you would expect to find. We didn't need to use it as just a short walk takes you on to the extremely clean and well-maintained beach front. We ran almost every morning before the sun got too hot. This hotel seems to have much more character than the sprawling, impersonal ones that are much more expensive on the water front.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank addictedtotravelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 29 October 2010

feels and looks Moroccan - but overall - no complaint on room or service - not like a standard hotel - lots of greenery/flowers to attract birds etc - different!

near to beach - but never knew who of the locals were being polite and friendly =OR those were the same but who were out to get money out of you
best to keep in well policed tourist area
OK for up to 4/5 days here - go for the sun - short on entertainment

ps
booked through hotelsvision - look at websites advising against bookingsfor this website-paid hb = got b & b - some have lost all their money!

  • Stayed October 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank jpandlp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hull
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 September 2010

We booked to stay at the Kenzi Europa, upon our arrival there we were told by the manager they had over booked and we were eventually moved to this hotel. Initially we were disappointed as this hotel did not appear to be to the same standard as the Kenzi, which is 5-star (As per Moroccan standards) however, once we had settled into our room which certainly had a Moroccan feel, we were happy with our unexpected move. The pool area is very tranquil, surrounded by trees and flowers, with a view of the mountains, the staff were friendly and we were left alone, unlike previous comments we did not feel obliged to tip the staff, our rooms were cleaned daily and fresh towels supplied, I do agree with the comments regarding the baths looking shabby, and also the beds were a little on the firm side for our liking. We booked half board and was able to eat our evening meal at the Kenzi (Staff at the Riad openly admitted that the food at the Kenzi was better), however we ate breakfast here and wasn't disappointed as the seating area inside and outside is quite exceptional and offered a choice of continental style breakfasts and freshly cooked crepes. This hotel was also used by Moroccan's, and despite the cultural differences, such as many of the females remaining clothed around the pool, there were issues.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank SandS_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
1 review
3 of 5 bubbles Reviewed 30 July 2010

Overall, this is being rated as an average hotel due to the lack of a full lift system i.e. only the first two floors have lifts and the lack of attention to cleaning in the hotel rooms i.e. the sheets and towels are changed but the floor is not swept or wiped and the bath and toilet are not cleaned for the duration of the stay.

If the hotel take care of the items above I would rate it above average.

Postives
--------
Friendly and helpful staff.
Clean childrens pool and adults pool.
Good variety of food in restaurant, especially the desserts in the evening.
Near the beach, shops and restaurants.
Lots of facilities i.e. kids club, 2 pools, table tennis etc.
Value for money.

Negatives
--------------
Room cleaning is not thorough.
Lack of full lift system in hotel.
Expensive drinks.
Some staff constantly asking for tips when providing an already paid for service! However, this tends to be a feature in Morocco i.e. at the airport etc.

I would visit Morocco again but probably would not stay at this hotel again.

Things to do
-----------------
1. Go to Actors Night club for the music, sheesha and cocktails in the bar/cafe area.
2. Check out Chicken Dips and Pizza Hut for good quality fast food.
3. Grab bargains at Souk el had in Agadir and Souk talat in Inezgane. Remember to haggle!
4. Go camel riding. You have a 1 hour or two hour option.

  • Stayed July 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Chipstar007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ryad Mogador Al Madina

Property: Ryad Mogador Al Madina
Address: Blvd du 20 Aout, secteur Balneaire, Agadir 80000, Morocco
Region: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Agadir
#28 On the Beach Hotel in Agadir
Price Range (Based on Average Rates): €
Hotel Class:4 star — Ryad Mogador Al Madina 4*
Number of rooms: 206
Official Description (provided by the hotel):
Set just 150 metres from the sandy beaches in Agadir, this hotel offers an outdoor swimming pool and a spa with sauna and hammam. It offers air-conditioned rooms with a balcony. Satellite TV and a fridge are standard facilities in each guest room. Guest rooms feature a traditional Moroccan decor. The private bathrooms include a hairdryer and amenities. Traditional Moroccan cuisine is served in the buffet restaurant at Ryad Mogador Al Madina. Breakfast is provided every morning and guests can enjoy afternoon tea in the tea room. Leisure facilities include table tennis and guests have access to the fitness centre at hotel Mogador Al Madina. Free Wi-Fi is available in public areas and there is a gift shop on site. The centre of Agadir is 1 km away. Agadir International Airport is 24 km away. ... more   less 
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Also Known As:
Lti Al Madina Palace Agadir

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