I dropped by on a Saturday night to pick up dinner for my family. There was a 10 minute way before I could even place my order and another 10 before I received my order. My order was confirmed and I saw 3 boxes in the bag so I went home. Well once I got home I discovered that an entire meal was missing. I was very upset especially since I live across town. I called and asked for a manager to explain what happened. Well he said he was sorry and that he would fix my food and throw in a dessert fr my trouble. We drove back up there. It was not busy at all but it still took at least 10 minutes before we were greeted or acknowledged. I told the crew who I was and they gave me food that was already made. No one apologized for our wait or offered to get the manager so that they could ensure we were satisfied guests.
The food was fine but the staff was/is not trained on how to take care of guests. No etiquette at all