the stay was perfect, well located building, the process was speedy, staff very friendly, and the room is spacious, clean & confortable. 100% will suggest others to stay in here since is close to everything. will programmed my next saty soon. More
IHG
Booking.com
Expedia.com
Have more options for food. We ordered from local restaurants a lot. The menu was very short, maybe because of the pandemic so it is understandable but more options should be available, like pasta because we love to eat .
Dear Optimal E,
Thank you and for sharing your impressions of your most recent visit to our hotel. We would like you to know that your observations about our menu have already been shared with the related department. We are constantly searching for new ways of improving our service, which is why we really appreciate all your feedbacks. We hope you visit us soon.
Best regards,
Luis Garner
General Manager
The staff was incredible, and the manager outstanding service deserves praise. They went beyond what is expected to please my little nephew. Rooms are very confortable and the staff is always with a smile and willing to serve. Many thanks...
Dear rigofarachjeffs,
On behalf of our team we would like to thank for your wonderful review. it was a real pleasure for us to serve you and give you the service experience that you deserve. We love to hear you enjoyed our rooms and I want to highlight your excellent comment about our staff, they will always be willing to give you very good attention. Once again, thank you for your comments. We hope to see you soon.
Best regards,
Luis Garner
General Manager
This place is for far the best place in San Pedro. Close to everything. They go above their call in making sure everything is clean, we feel protected about covid.
Rooms are big and nice. The manager is great
Dear HankGo,
Thank you so much for sharing your experience with us. We are thrill to know you enjoy your stay! Our goal is to keep all areas of the hotel in an excellent state of cleanliness and disinfection, guaranteeing guests and visitors adequate spaces for their use. It is very important to know that our rooms and location turned out to be a great complement to your stay. I greatly appreciate your kind words and they will be celebrated with the entire team. Hope to see you soon.
Best regards,
Luis Garner
General Manager
The first time we stayed we had an issue with room service where they never delivered the order, despite numerous calls. After over an hour and 3 phone calls I went down to the lobby to see what was up. The manager came over and apologized and got me my order personally, even upgraded me! But then the next morning I found out the upgrade was just an upsell, they charged me for it all. Eventually, after about 45 minutes of waiting around the next morning while they deliberated, they gave it to me for free.
Thinking it was just a one off, and not expecting to order room service again, we decided to stay again since the location is great and the hotel is beautiful. Unfortunately the Air Conditioner stopped working in the middle of the night, we couldn't get it back on. Since we were so tired we just fell back asleep instead of dealing with calling, having someone come and look, moving rooms, etc. Also the hot water was timid at best. When we told them the next morning they just said sorry for the bad experience and that they hope to see us again.
We most likely will be checking out the Hilton next stay.
Dear justingZ8120TX,
Thank you for sharing your impressions of your most recent visit to our hotel.
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our services and property. In addition, please know that your comments and issues have been addressed to our Food and Beverage Manager and Maintenance Manager to follow up on the room service and air conditioning problems respectively.
It is our hope that you give us another opportunity to serve you. Once again, I apologize for the inconvenience during your stay.
Best regards,
Luis Garner
General Manager
Great hotel in San Pedro, all the assistance provided from the day 1 till the las day was a wow experience. I would say that is the best hotel that I have been in Honduras. All is clean and the resto is really good
Dear marioespinoza2020,
On behalf of our team, I would like to thank for your excellent review. We are so pleased to hear that you had a wonderful stay. I want to highlight your excellent comment about our staff, they will always be willing to provide you with very good attention and will be aware of every requirement that our guests have. Thank you for choosing us, we will be happy to have you back.
Best regards,
Luis Garner
General Manager
